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3.4

Outlook will not connect to server

Asked by martinlest in Windows XP Operating System, OE-WindowsLive, Outlook Groupware Software

Tags: Microsoft, Outlook, 2002

Outlook (2002) has suddenly stopped sending/receiving my e-mails. It was fine before the weekend and I have not altered anything. A system restore back to when it was OK, and a reinstallation of MS Office have not helped.

I am pretty much 100% sure my account settings in Outlook are fine (there are two - both for yahoo.com): they are the same as those I have always used. My e-mail, pop3 & smtp addresses are correct, as are my port settings (verified with yahoo). I have tried with and without SSL (changing ports as required), and the authentification box needed for Yahoo mail is checked. I tried both .com and .co.uk for the mail servers.

I also checked that I have all the shell folders in place in the registry (windows/current version) - and am now at a loss. I can't get Outlook Express to work either..

Contacted my ISP (BT) who spent an hour with me, with remote access to my PC, but they could find nothing wrong with the settings, so that was a waste of time.

I will attach screen shots showing settings and error messages when I try 'Test Account Settings', with and without SSL. If I try to send a real message within Outlook I am either told that it cannot connect to the server or that the server was found but there was nor response. And I get the dreaded @Enter Network Password' box up every 10 seconds..

All very depressing! Hope someone can help...

Martin
Attachments:
 
1.jpg (82 KB) (File Type Details) 
Settings SSL
Settings SSL
 
 
2.jpg (87 KB) (File Type Details) 
Response
Response
 
 
3.jpg (84 KB) (File Type Details) 
Settings no SSL
Settings no SSL
 
 
4.jpg (66 KB) (File Type Details) 
Response
Response
 
[+][-]04/15/08 11:42 AM, ID: 21361449Accepted Solution

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About this solution

Zones: Windows XP Operating System, OE-WindowsLive, Outlook Groupware Software
Tags: Microsoft, Outlook, 2002
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Solution Provided By: martinlest
Participating Experts: 5
Solution Grade: B
 
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