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6.8

Remote Desktop Connection (mstsc.exe) Will Not Launch

Asked by nicholasjwolf in Windows XP Operating System, Remote Desktop/Terminal Services, Windows Networking

Tags: Microsoft, Windows XP, Media Center Edition, Version 2002, SP2, mstsc.exe, remote desktop, RDC, RDP, mstsc.exe process, but no application window

I am working on a Compaq Presario running WinXP Media Center Edition Version 2002, SP2. The person using this PC needs to access our Windows 2003 Server. User will launch a VPN connection and then use windows RDC to connect to server by name, or if that's not possible, by IP. On this person's computer when I launch the Remote Desktop Connection app. (via shortcut or C:\Windows\system32\mstsc.exe) I am prompted for username and password as usual. When credentials are entered, however, the login window disappears and then nothing happens. Mstsc.exe shows as a running process for the local user in Task Manager, but no Remote Desktop window. I have downloaded and installed Remote Desktop Connection (Terminal Services Client 6.0) for Windows XP (KB925876) directly from Microsoft. The Mstsc.exe version  is 6.0.6000.16386. FYI, installing SP3 to this machine was not successful even after ensuring all drivers were updated correctly. I was hoping that might fix the issue, but had to roll back SP3. Ideas?
[+][-]06/06/08 08:01 AM, ID: 21729702Accepted Solution

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About this solution

Zones: Windows XP Operating System, Remote Desktop/Terminal Services, Windows Networking
Tags: Microsoft, Windows XP, Media Center Edition, Version 2002, SP2, mstsc.exe, remote desktop, RDC, RDP, mstsc.exe process, but no application window
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Solution Provided By: nicholasjwolf
Participating Experts: 3
Solution Grade: A
 
[+][-]05/12/08 03:08 PM, ID: 21550895Assisted Solution

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[+][-]05/12/08 03:10 PM, ID: 21550904Assisted Solution

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[+][-]05/12/08 03:15 PM, ID: 21550939Author Comment

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[+][-]05/12/08 03:25 PM, ID: 21550992Assisted Solution

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[+][-]05/12/08 04:24 PM, ID: 21551257Assisted Solution

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[+][-]05/13/08 09:32 AM, ID: 21556747Author Comment

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[+][-]05/14/08 06:44 AM, ID: 21564066Assisted Solution

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[+][-]05/15/08 11:15 AM, ID: 21576594Author Comment

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[+][-]05/15/08 11:53 AM, ID: 21576880Assisted Solution

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[+][-]06/14/08 04:36 AM, ID: 21784898Expert Comment

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