User can't logoff due to asghost.exe not closing

Hello,

We have a client who has a new HP desktop computer running Windows XP Pro on a Windows SBS2K3 network.  When logging off the computer, an error message pops up that asghost.exe cannot close, push 'End Now', blah blah blah.  This wouldn't be a big problem, except the user usually clicks 'Logoff' and then leaves his office.  Later, when he tries to connect via RDP to the desktop computer from outside the office, he can't login as the computer apparently is stuck in mid-logoff.

I have replicated the problem by having him start the logoff process, get the error message, then I try to RDP into his computer.

When searching for asghost.exe, I find the most likely source for the app, but no information on what is really is, what it does on this computer, and how to either remove it or fix the problem with it not letting the computer logout.

Would appreciate some info on this one!

Thanks,

JeffStart Free Trial