Question

Windows XP doesn't startup

Asked by: TotalEnergy

I have a HP dc7100 workstation with a fresh install of Windows XP Professional SP2. Windows shows the loading animation and then goes to a blank black screen and then the computer becomes completely unresponsive. Ctrl-Alt-Del doesn't even work when this happens. I ran a harddrive utility to test the health of the drive and everything checked out fine. I ran memtest and the RAM looks fine as well. I tried booting into Safe Mode and Windows starts fine but I don't know where to start looking to fix the problem.

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Asked On
2008-08-16 at 14:42:20ID23653983
Tags

Microsoft

,

Windows

,

XP

,

Doesn't startup

Topic

Windows XP Operating System

Participating Experts
3
Points
500
Comments
5

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Answers

 

by: PUNKYPosted on 2008-08-16 at 15:15:03ID: 22245366

Boot into safemode and install chipset drivers see if it helps.

 

by: leewPosted on 2008-08-16 at 15:47:35ID: 22245446

Boot into safe mode and check your event logs.  Randomly picking a driver to update will not generally resolve issues.

 

by: TotalEnergyPosted on 2008-08-16 at 17:01:26ID: 22245631

I see a few errors in the log.

The follwing boot-start or system-start drive(s) failed to load:

Fips
i8042prt
intelppm

 

by: nobusPosted on 2008-08-17 at 00:49:54ID: 22246413

 

by: TotalEnergyPosted on 2008-09-03 at 20:44:31ID: 22384159

There was a bad driver installed on the computer. Nothing was posted in the event log though.

20120131-EE-VQP-002

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