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6.4

Different programs keep on crashing, some pattern can be seen in the dump files - How to find out what's happening?

Asked by pagroup in Windows XP Operating System

Tags: Microsoft, Windows, XP SP3, An unhandled win32 exception occurred in (program name)

On one of our systems programs keep on crashing. It occurs in programs from Microsoft (Such as Outlook and Excel), but also with third party software (Such as Unit 4 Salaris, a salary administration application, and a program from Sonic Solutions). Using the dump files, I can see that most of the times the last call before the EIP gets messed up is ole32!CClassCache::CDllPathEntry::CanUnload_rl+0x3b. 7

Example stack traces:

OUTLOOK.EXE:
STACK_TEXT:  
WARNING: Frame IP not in any known module. Following frames may be wrong.
0586fde8 7753004f 001868d8 0586fe08 00000000 0x7e1e2eec
0586fdfc 7753032f ffffffff 774e1ac0 00000000 ole32!CClassCache::CDllPathEntry::CanUnload_rl+0x3b
0586ff3c 7753028b ffffffff 087dda78 0586ff6c ole32!CClassCache::FreeUnused+0x70
0586ff4c 775300b5 ffffffff 00000000 77596af5 ole32!CoFreeUnusedLibrariesEx+0x36
0586ff58 77596af5 00000000 77606a18 00002f20 ole32!CoFreeUnusedLibraries+0x9
0586ff6c 77566ff9 00002f20 00007530 7c802550 ole32!CDllHost::MTAWorkerLoop+0x25
0586ff8c 7752687c 0586ffb4 774fe3ee 77606a18 ole32!CDllHost::WorkerThread+0xc1
0586ff94 774fe3ee 77606a18 0038002d 05946160 ole32!DLLHostThreadEntry+0xd
0586ffa8 774fe456 00340035 0586ffec 7c80b713 ole32!CRpcThread::WorkerLoop+0x1e
0586ffb4 7c80b713 05946160 0038002d 00340035 ole32!CRpcThreadCache::RpcWorkerThreadEntry+0x1b
0586ffec 00000000 774fe43b 05946160 00000000 kernel32!BaseThreadStart+0x37

U4SMAIN.EXE (Unit 4 salaris, a salary administration program):
WARNING: Frame IP not in any known module. Following frames may be wrong.
0012fc98 7753004f 00167e74 0012fcb8 00000000 0x7e1e2eec
0012fcac 7753032f ffffffff 774e1ac0 00000000 ole32!CClassCache::CDllPathEntry::CanUnload_rl+0x3b
0012fdec 7753028b ffffffff 00145998 0012fe18 ole32!CClassCache::FreeUnused+0x70
0012fdfc 775300b5 ffffffff 00000000 734829af ole32!CoFreeUnusedLibrariesEx+0x36
0012fe08 734829af 00ef3834 73482afe 0012fe48 ole32!CoFreeUnusedLibraries+0x9
0012fe10 73482afe 0012fe48 734e6fc6 00ef37fc msvbvm60!CheckFreeUnusedLibs+0x2b
0012fe18 734e6fc6 00ef37fc 00ef1fa4 ffffffff msvbvm60!CMsoComponent::FDoIdle+0x35
0012fe48 734e6e73 00000000 fffffffe 00000000 msvbvm60!SCM::FDoIdleLoop+0x10a
0012fe6c 734e82ab ffffffff 7343d6db 00ef3764 msvbvm60!SCM::FDoIdle+0xd1
0012fe74 7343d6db 00ef3764 ffffffff ffffffff msvbvm60!SCM_MsoStdCompMgr::FDoIdle+0x10
00000000 00000000 00000000 00000000 00000000 msvbvm60!ThunderMsgLoop+0x91

Should anyone need more information, feel free to ask. I used Google and had a look in the KB of Microsoft, but I did not find really anything matching this problem. I tried to attach some dump files, but these are refused by their extension. However, I can mail them on request.

Thanks for your help all,
Mariëlla

[+][-]09/25/08 01:18 AM, ID: 22567096Accepted Solution

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About this solution

Zone: Windows XP Operating System
Tags: Microsoft, Windows, XP SP3, An unhandled win32 exception occurred in (program name)
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Solution Provided By: pagroup
Participating Experts: 1
Solution Grade: A
 
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