Question

Different programs keep on crashing, some pattern can be seen in the dump files - How to find out what's happening?

Asked by: pagroup

On one of our systems programs keep on crashing. It occurs in programs from Microsoft (Such as Outlook and Excel), but also with third party software (Such as Unit 4 Salaris, a salary administration application, and a program from Sonic Solutions). Using the dump files, I can see that most of the times the last call before the EIP gets messed up is ole32!CClassCache::CDllPathEntry::CanUnload_rl+0x3b. 7

Example stack traces:

OUTLOOK.EXE:
STACK_TEXT:  
WARNING: Frame IP not in any known module. Following frames may be wrong.
0586fde8 7753004f 001868d8 0586fe08 00000000 0x7e1e2eec
0586fdfc 7753032f ffffffff 774e1ac0 00000000 ole32!CClassCache::CDllPathEntry::CanUnload_rl+0x3b
0586ff3c 7753028b ffffffff 087dda78 0586ff6c ole32!CClassCache::FreeUnused+0x70
0586ff4c 775300b5 ffffffff 00000000 77596af5 ole32!CoFreeUnusedLibrariesEx+0x36
0586ff58 77596af5 00000000 77606a18 00002f20 ole32!CoFreeUnusedLibraries+0x9
0586ff6c 77566ff9 00002f20 00007530 7c802550 ole32!CDllHost::MTAWorkerLoop+0x25
0586ff8c 7752687c 0586ffb4 774fe3ee 77606a18 ole32!CDllHost::WorkerThread+0xc1
0586ff94 774fe3ee 77606a18 0038002d 05946160 ole32!DLLHostThreadEntry+0xd
0586ffa8 774fe456 00340035 0586ffec 7c80b713 ole32!CRpcThread::WorkerLoop+0x1e
0586ffb4 7c80b713 05946160 0038002d 00340035 ole32!CRpcThreadCache::RpcWorkerThreadEntry+0x1b
0586ffec 00000000 774fe43b 05946160 00000000 kernel32!BaseThreadStart+0x37

U4SMAIN.EXE (Unit 4 salaris, a salary administration program):
WARNING: Frame IP not in any known module. Following frames may be wrong.
0012fc98 7753004f 00167e74 0012fcb8 00000000 0x7e1e2eec
0012fcac 7753032f ffffffff 774e1ac0 00000000 ole32!CClassCache::CDllPathEntry::CanUnload_rl+0x3b
0012fdec 7753028b ffffffff 00145998 0012fe18 ole32!CClassCache::FreeUnused+0x70
0012fdfc 775300b5 ffffffff 00000000 734829af ole32!CoFreeUnusedLibrariesEx+0x36
0012fe08 734829af 00ef3834 73482afe 0012fe48 ole32!CoFreeUnusedLibraries+0x9
0012fe10 73482afe 0012fe48 734e6fc6 00ef37fc msvbvm60!CheckFreeUnusedLibs+0x2b
0012fe18 734e6fc6 00ef37fc 00ef1fa4 ffffffff msvbvm60!CMsoComponent::FDoIdle+0x35
0012fe48 734e6e73 00000000 fffffffe 00000000 msvbvm60!SCM::FDoIdleLoop+0x10a
0012fe6c 734e82ab ffffffff 7343d6db 00ef3764 msvbvm60!SCM::FDoIdle+0xd1
0012fe74 7343d6db 00ef3764 ffffffff ffffffff msvbvm60!SCM_MsoStdCompMgr::FDoIdle+0x10
00000000 00000000 00000000 00000000 00000000 msvbvm60!ThunderMsgLoop+0x91

Should anyone need more information, feel free to ask. I used Google and had a look in the KB of Microsoft, but I did not find really anything matching this problem. I tried to attach some dump files, but these are refused by their extension. However, I can mail them on request.

Thanks for your help all,
Mariëlla

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Asked On
2008-08-29 at 07:38:50ID23688981
Tags

Microsoft

,

Windows

,

XP SP3

,

An unhandled win32 exception occurred in (program name)

Topic

Windows XP Operating System

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Answers

 

by: eXpeLLeD_4RM_heLLPosted on 2008-08-29 at 10:00:45ID: 22347309

Download memtest from www.memtest.org,  follow the instructions on creating a bootable disk and run the program, let it run for at least 3 passes to test the memory.

 

by: pagroupPosted on 2008-08-29 at 11:02:29ID: 22347784

On monday I will have the user of the computer burn a CD-ROM and run it overnight. I'll share the results after the tests have been run..

Do you really think a memory failure would almost always show up in the same module? It is a brand new computer by the way, installed just a month or two ago..

 

by: pagroupPosted on 2008-09-04 at 23:23:40ID: 22395720

The memory tests were run this night and this morning it was still testing without any errors found..

Any other suggestions?

 

by: eXpeLLeD_4RM_heLLPosted on 2008-09-05 at 08:16:53ID: 22399862

Could you upload a couple dump files for us 2 look @. also Download hijackthis from www.trendsecure.com/portal/en-US/threat_analytics/hijackthis.php, run a scan and save the log file and post the log file here as well.
the other thing is do scan on your pc for any spyware or viruses.

 

by: pagroupPosted on 2008-09-05 at 10:17:03ID: 22401333

Thanks for your response. As the computer containing the dump files is powered off at the moment, I can not access it. On Monday I'll upload the dump files and provide a link and run hijackthis on the affected computer.

A virus scanner is on the background running. Recently a trojan horse was quarantained. On Monday I can also lookup which one that was and tell it here.

Thanks for so far!
Mariëlla

 

by: pagroupPosted on 2008-09-08 at 00:45:35ID: 22415260

Dump files can be downloaded from the following link: http://customer-service.pasoftware.nl/CustomerDownload/2120016.Dumps_Pier.zip

I'll try to get a hijackthis log later today.

Thanks,
Mariëlla

 

by: pagroupPosted on 2008-09-08 at 01:05:31ID: 22415330

 

by: eXpeLLeD_4RM_heLLPosted on 2008-09-08 at 13:01:36ID: 22420982

You have one nasty, not sure if its the cause of your crashes, however i need you to download Combofix from  www.bleepingcomputer.com/combofix/how-to-use-combofix and run the program. Paste the log file here once finished.

 

by: pagroupPosted on 2008-09-09 at 01:39:37ID: 22425219

 

by: eXpeLLeD_4RM_heLLPosted on 2008-09-10 at 00:25:49ID: 22435917

hows the pc running now??? also just check your motherboard for any blown caps on it

 

by: pagroupPosted on 2008-09-10 at 00:29:53ID: 22435944

The user of the pc says no programs have crashed for a while.. So maybe it just went away by itself, though I am not very certain it will keep away..

Can you explain me how blown capacitors would generate this kind of problems without affecting thorough memory tests?

 

by: eXpeLLeD_4RM_heLLPosted on 2008-09-10 at 03:58:58ID: 22436962

http://www.badcaps.net/pages.php?vid=5
Bad Caps dont only affect memory performance, it can also affect CPU performance, cause blue screens as well as crashes with multiple programs.
Sometimes motherboards can pass thorough diagnostic tests but still have blown caps on the board.

 

by: pagroupPosted on 2008-09-10 at 04:43:36ID: 22437237

Thanks for the information, expelled_4rm_hell. As none of the symptoms on the linked page occur and it is a brand new system, it seems to me not really likely that this is the case. Since the OS itself keeps on running fine, I think the problem should be searched rather in software than in hardware..

 

by: eXpeLLeD_4RM_heLLPosted on 2008-09-10 at 05:36:32ID: 22437615

then we'll just have to keep watch and see if it crashes anytime soon

 

by: pagroupPosted on 2008-09-25 at 01:18:11ID: 22567096

For some time no programs have crashed now. It seems to have gone by itself..

20120131-EE-VQP-002

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