Question

BSOD probably caused by ntkrpamp.exe on Windows XP Notebook

Asked by: Chiarne

Hi,

A Toshiba notebook running Windows XP SP2 is intermittently crashing on windows startup and also while just sitting on the Windows desktop with no programs running.  I've had no experience reading this type of error analysis but from what little I can gather the file ntkrpamp.exe seems to be involved.  

I have no idea how to go about fixing this or whether its software or hardware related.  Would be very grateful for any further help in regards to this problem.

Minidump crash as follows:

BAD_POOL_HEADER (19)
The pool is already corrupt at the time of the current request.
This may or may not be due to the caller.
The internal pool links must be walked to figure out a possible cause of
the problem, and then special pool applied to the suspect tags or the driver
verifier to a suspect driver.
Arguments:
Arg1: 00000020, a pool block header size is corrupt.
Arg2: e2bc736a, The pool entry we were looking for within the page.
Arg3: e2bc7dea, The next pool entry.
Arg4: 0d500417, (reserved)

Debugging Details:
------------------

GetUlongFromAddress: unable to read from 80564cb0

BUGCHECK_STR:  0x19_20

POOL_ADDRESS:  e2bc736a

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  DRIVER_FAULT

LAST_CONTROL_TRANSFER:  from 8054a583 to 804f9f13

STACK_TEXT:  
9a4a8cc0 8054a583 00000019 00000020 e2bc736a nt!KeBugCheckEx+0x1b
9a4a8d10 805f4178 e2bc7372 00000000 9a4a8d50 nt!ExFreePoolWithTag+0x2a3
9a4a8d20 805beba7 e2bc7372 ffffff01 00000001 nt!SeReleaseLuidAndAttributesArray+0x26
9a4a8d50 805409ac 85d070f8 00000004 008cff14 nt!NtSetSecurityObject+0xb7
9a4a8d50 7c90eb94 85d070f8 00000004 008cff14 nt!KiFastCallEntry+0xfc
WARNING: Frame IP not in any known module. Following frames may be wrong.
008cfe44 00000000 00000000 00000000 00000000 0x7c90eb94


STACK_COMMAND:  kb

FOLLOWUP_IP:
nt!ExFreePoolWithTag+2a3
8054a583 8b45f8          mov     eax,dword ptr [ebp-8]

SYMBOL_STACK_INDEX:  1

SYMBOL_NAME:  nt!ExFreePoolWithTag+2a3

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

IMAGE_NAME:  ntkrpamp.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  45e5484a

FAILURE_BUCKET_ID:  0x19_20_nt!ExFreePoolWithTag+2a3

BUCKET_ID:  0x19_20_nt!ExFreePoolWithTag+2a3

Followup: MachineOwner
---------

Regards

Chiarne

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Asked On
2008-08-31 at 19:41:23ID23692779
Tags

ntkrpamp.exe

,

caused

,

probably

,

bsod

,

xp

Topic

Windows XP Operating System

Participating Experts
2
Points
500
Comments
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Answers

 

by: jamietonerPosted on 2008-08-31 at 20:00:16ID: 22357268

ntkrpamp is a built in driver so i would try to run the system file checker. Click start->run->type sfc /scannow press enter and make sure to have the XP cd ready.

 

by: ChiarnePosted on 2008-08-31 at 20:29:38ID: 22357359

Hi jamietoner,

I've powered up the notebook and on startup a BSOD error, new file this time, related to Eset Smart Security, minidump below.  Am currently running SFC.


Microsoft (R) Windows Debugger Version 6.9.0003.113 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Documents and Settings\Mark\My Documents\MiniDump Files\Rob\Mini090108-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: srv*c:\windows\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows XP Kernel Version 2600 (Service Pack 2) MP (2 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 2600.xpsp_sp2_qfe.070227-2300
Kernel base = 0x804d7000 PsLoadedModuleList = 0x8055c700
Debug session time: Mon Sep  1 13:06:05.468 2008 (GMT+10)
System Uptime: 0 days 0:01:25.156
Loading Kernel Symbols
...........................................................................................................................................
Loading User Symbols
Loading unloaded module list
............
ERROR: FindPlugIns 8007007b
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 19, {20, e2bb0414, e2bb0e44, d46744e}

*** WARNING: Unable to verify timestamp for eamon.sys
*** ERROR: Module load completed but symbols could not be loaded for eamon.sys
Probably caused by : eamon.sys ( eamon+3be1 )

Followup: MachineOwner
---------

1: kd> !analyze -v
ERROR: FindPlugIns 8007007b
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

BAD_POOL_HEADER (19)
The pool is already corrupt at the time of the current request.
This may or may not be due to the caller.
The internal pool links must be walked to figure out a possible cause of
the problem, and then special pool applied to the suspect tags or the driver
verifier to a suspect driver.
Arguments:
Arg1: 00000020, a pool block header size is corrupt.
Arg2: e2bb0414, The pool entry we were looking for within the page.
Arg3: e2bb0e44, The next pool entry.
Arg4: 0d46744e, (reserved)

Debugging Details:
------------------


BUGCHECK_STR:  0x19_20

POOL_ADDRESS:  e2bb0414

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  DRIVER_FAULT

PROCESS_NAME:  wmiprvse.exe

LAST_CONTROL_TRANSFER:  from 8054a583 to 804f9f13

STACK_TEXT:  
f77ec1c8 8054a583 00000019 00000020 e2bb0414 nt!KeBugCheckEx+0x1b
f77ec218 f730d94b e2bb041c 00000000 f7308f98 nt!ExFreePoolWithTag+0x2a3
f77ec224 f7308f98 01674400 00000000 d0c74508 Ntfs!NtfsCommonCreate+0x1563
f77ec428 f730ad2d 85f1e2c0 85cb3008 f77ec480 Ntfs!NtfsCommonCreate+0x14c0
f77ec50c 804ef163 86d59020 85cb3008 8606b790 Ntfs!NtfsFsdCreate+0x1dc
f77ec51c f738e876 85cb3018 863af8a0 8606b790 nt!IopfCallDriver+0x31
f77ec568 804ef163 86389ac0 00000001 862dbf38 sr!SrCreate+0x150
f77ec578 a9d99be1 85cb3018 862dbf38 8606b790 nt!IopfCallDriver+0x31
WARNING: Stack unwind information not available. Following frames may be wrong.
f77ec5a8 804ef163 85a96020 85cb3008 85cb3008 eamon+0x3be1
f77ec5b8 80581fe2 863b14f0 85bb10f4 f77ec750 nt!IopfCallDriver+0x31
f77ec698 805bdf06 863b1508 00000000 85bb1050 nt!IopParseDevice+0xa12
f77ec710 805ba58e 00000000 f77ec750 00000040 nt!ObpLookupObjectName+0x53c
f77ec764 80574f33 00000000 00000000 00000000 nt!ObOpenObjectByName+0xea
f77ec7e0 805758aa f77ec9f4 00100001 f77ec9c0 nt!IopCreateFile+0x407
f77ec83c 80577f76 f77ec9f4 00100001 f77ec9c0 nt!IoCreateFile+0x8e
f77ec87c 805409ac f77ec9f4 00100001 f77ec9c0 nt!NtCreateFile+0x30
f77ec87c 804ff671 f77ec9f4 00100001 f77ec9c0 nt!KiFastCallEntry+0xfc
f77ec920 a9d97a55 f77ec9f4 00100001 f77ec9c0 nt!ZwCreateFile+0x11
f77ec968 a9d994a7 f77ec9f4 00100001 f77ec9c0 eamon+0x1a55
f77ec9fc a9d9ae40 00000028 000000f4 85b1a1bc eamon+0x34a7
f77eca28 a9d99b17 85f2d860 00000000 00000000 eamon+0x4e40
f77eca70 804ef163 85a96020 85b1a008 85b1a008 eamon+0x3b17
f77eca80 80581fe2 863b14f0 85f83a64 f77ecc18 nt!IopfCallDriver+0x31
f77ecb60 805bdf06 863b1508 00000000 85f839c0 nt!IopParseDevice+0xa12
f77ecbd8 805ba58e 00000000 f77ecc18 00000040 nt!ObpLookupObjectName+0x53c
f77ecc2c 80574f33 00000000 00000000 9ebae001 nt!ObOpenObjectByName+0xea
f77ecca8 805758aa 0097e300 80100000 0097e258 nt!IopCreateFile+0x407
f77ecd04 8057906b 0097e300 80100000 0097e258 nt!IoCreateFile+0x8e
f77ecd44 805409ac 0097e300 80100000 0097e258 nt!NtOpenFile+0x27
f77ecd44 7c90eb94 0097e300 80100000 0097e258 nt!KiFastCallEntry+0xfc
0097e2a8 00000000 00000000 00000000 00000000 0x7c90eb94


STACK_COMMAND:  kb

FOLLOWUP_IP:
eamon+3be1
a9d99be1 ??              ???

SYMBOL_STACK_INDEX:  8

SYMBOL_NAME:  eamon+3be1

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: eamon

IMAGE_NAME:  eamon.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  476b6882

FAILURE_BUCKET_ID:  0x19_20_eamon+3be1

BUCKET_ID:  0x19_20_eamon+3be1

Followup: MachineOwner
---------

Regards

Chiarne

 

by: asian_niceguyPosted on 2008-08-31 at 22:33:13ID: 22357681

if the sfc /scannow does not resolve your issues you may want to try the following:

first thing to try:
please update all your drivers by visiting each of your manufaturers website, including chipset, videocard.

second thing to try:
please run www.memtest86.com and see that you have faulty ram or not. 3 or 4 passes without error will clear your RAM of any wrongdoing. Otherwise, if an error is found please replace your RAM.

James

 

by: ChiarnePosted on 2008-08-31 at 22:34:09ID: 22357684

Another BSOD this time while installing Spybot S&D v1.6, details:

Microsoft (R) Windows Debugger Version 6.9.0003.113 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Documents and Settings\Mark\My Documents\MiniDump Files\Rob\Mini090108-02.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: srv*c:\windows\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows XP Kernel Version 2600 (Service Pack 2) MP (2 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 2600.xpsp_sp2_qfe.070227-2300
Kernel base = 0x804d7000 PsLoadedModuleList = 0x8055c700
Debug session time: Mon Sep  1 15:17:49.703 2008 (GMT+10)
System Uptime: 0 days 0:01:21.285
Loading Kernel Symbols
...............................................................................................................................................
Loading User Symbols
Loading unloaded module list
............
ERROR: FindPlugIns 8007007b
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 10000050, {daddb0a8, 0, 805badb7, 0}


Could not read faulting driver name
Probably caused by : ntkrpamp.exe ( nt!ObpCloseHandleTableEntry+13 )

Followup: MachineOwner
---------

1: kd> !analyze -v
ERROR: FindPlugIns 8007007b
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

PAGE_FAULT_IN_NONPAGED_AREA (50)
Invalid system memory was referenced.  This cannot be protected by try-except,
it must be protected by a Probe.  Typically the address is just plain bad or it
is pointing at freed memory.
Arguments:
Arg1: daddb0a8, memory referenced.
Arg2: 00000000, value 0 = read operation, 1 = write operation.
Arg3: 805badb7, If non-zero, the instruction address which referenced the bad memory
      address.
Arg4: 00000000, (reserved)

Debugging Details:
------------------


Could not read faulting driver name

READ_ADDRESS:  daddb0a8

FAULTING_IP:
nt!ObpCloseHandleTableEntry+13
805badb7 83b9a800000000  cmp     dword ptr [ecx+0A8h],0

MM_INTERNAL_CODE:  0

CUSTOMER_CRASH_COUNT:  2

DEFAULT_BUCKET_ID:  DRIVER_FAULT

BUGCHECK_STR:  0x50

PROCESS_NAME:  csrss.exe

LAST_CONTROL_TRANSFER:  from 805baf8f to 805badb7

STACK_TEXT:  
f77bccfc 805baf8f e19aeaa8 e3ac8350 000009a8 nt!ObpCloseHandleTableEntry+0x13
f77bcd44 805bb0c7 000009a8 00000001 00000000 nt!ObpCloseHandle+0x87
f77bcd58 805409ac 000009a8 00c9fea4 7c90eb94 nt!NtClose+0x1d
f77bcd58 7c90eb94 000009a8 00c9fea4 7c90eb94 nt!KiFastCallEntry+0xfc
WARNING: Frame IP not in any known module. Following frames may be wrong.
00c9fea4 00000000 00000000 00000000 00000000 0x7c90eb94


STACK_COMMAND:  kb

FOLLOWUP_IP:
nt!ObpCloseHandleTableEntry+13
805badb7 83b9a800000000  cmp     dword ptr [ecx+0A8h],0

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  nt!ObpCloseHandleTableEntry+13

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

IMAGE_NAME:  ntkrpamp.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  45e5484a

FAILURE_BUCKET_ID:  0x50_nt!ObpCloseHandleTableEntry+13

BUCKET_ID:  0x50_nt!ObpCloseHandleTableEntry+13

Followup: MachineOwner
---------

1: kd> !analyze -v
ERROR: FindPlugIns 8007007b
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

PAGE_FAULT_IN_NONPAGED_AREA (50)
Invalid system memory was referenced.  This cannot be protected by try-except,
it must be protected by a Probe.  Typically the address is just plain bad or it
is pointing at freed memory.
Arguments:
Arg1: daddb0a8, memory referenced.
Arg2: 00000000, value 0 = read operation, 1 = write operation.
Arg3: 805badb7, If non-zero, the instruction address which referenced the bad memory
      address.
Arg4: 00000000, (reserved)

Debugging Details:
------------------


Could not read faulting driver name

READ_ADDRESS:  daddb0a8

FAULTING_IP:
nt!ObpCloseHandleTableEntry+13
805badb7 83b9a800000000  cmp     dword ptr [ecx+0A8h],0

MM_INTERNAL_CODE:  0

CUSTOMER_CRASH_COUNT:  2

DEFAULT_BUCKET_ID:  DRIVER_FAULT

BUGCHECK_STR:  0x50

PROCESS_NAME:  csrss.exe

LAST_CONTROL_TRANSFER:  from 805baf8f to 805badb7

STACK_TEXT:  
f77bccfc 805baf8f e19aeaa8 e3ac8350 000009a8 nt!ObpCloseHandleTableEntry+0x13
f77bcd44 805bb0c7 000009a8 00000001 00000000 nt!ObpCloseHandle+0x87
f77bcd58 805409ac 000009a8 00c9fea4 7c90eb94 nt!NtClose+0x1d
f77bcd58 7c90eb94 000009a8 00c9fea4 7c90eb94 nt!KiFastCallEntry+0xfc
WARNING: Frame IP not in any known module. Following frames may be wrong.
00c9fea4 00000000 00000000 00000000 00000000 0x7c90eb94


STACK_COMMAND:  kb

FOLLOWUP_IP:
nt!ObpCloseHandleTableEntry+13
805badb7 83b9a800000000  cmp     dword ptr [ecx+0A8h],0

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  nt!ObpCloseHandleTableEntry+13

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

IMAGE_NAME:  ntkrpamp.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  45e5484a

FAILURE_BUCKET_ID:  0x50_nt!ObpCloseHandleTableEntry+13

BUCKET_ID:  0x50_nt!ObpCloseHandleTableEntry+13

Followup: MachineOwner
---------

 

by: asian_niceguyPosted on 2008-08-31 at 22:38:22ID: 22357694

eamon.sys is part of the NOD32 antivirus software suite.. so the recommendation is again, to update your drivers, and also update the NOD software if possible.



James

 

by: ChiarnePosted on 2008-09-01 at 03:25:03ID: 22358922

Hi James,

I've run 4 passes of MemTest as you suggested.  The notebook passed with flying colours.  All the latest drivers have been installed.  I'll run the notebook through its paces over the next couple of days to see if any BSODs decide to make an appearance.  Thanks for all your help so far.

Regards

Chiarne

 

by: ChiarnePosted on 2008-09-03 at 20:53:46ID: 22384187

Hi James,

It seems installing the latest drivers has resolved the BSOD error.  I've run the notebook through its paces for the past two days and it's been BSOD free.  The patient has been sent home, all is well.

Thanks for your help, it saved me a reinstall.

Regards

Chiarne

 

by: asian_niceguyPosted on 2008-09-04 at 04:55:45ID: 22386203

Chiarne

That's very good news.. a few hours more for the weekend :)

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The six-time Mircosoft MVPs specialties include firewalls, virtual private networking, and network management.

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"...and excellent source for support... Kind of like having your very own IT dept." Electriciansnet

Testimonials

"I was apprehensive at signing up at first. However... it has already made my life as an IT administrator much easier." JaCrews

Testimonials

"WOW! You guys have great, active, and knowledgeable people on here." moore50

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"If you’ve got a question... Experts Exchange can supply an answer.”

In the Press

"...an invaluable aid for both IT professionals and those who require tech support."

In the Press

"where IT professionals provide quick answers on just about any topic"

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