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7.0

Offline file synchronisation errors

Asked by EMBARKS365 in Windows XP Operating System, Microsoft Windows Operating Systems

Tags: Microsoft, XP, SP2, Domain environment

I am experiencing offline file synchronisation errors with a users laptop.  It seems that whenever he creates files offline on his H drive (a home area on our network) which he synchronises for offline use, he receives errors.  

The error occurs after the user has been working offline and created files in the directory, when he logs back onto  the network he receives access denied errors when windows tries to synchronise the files back to the file server (I have attached a screen shot of the synchronisation results tab showing an example of the errors) .

I have tried a few basic things like resetting the offline cache and checking the NTFS permissions on the file server, but the permissions are fine and although resetting the offline cache clears the error, it comes back next time files are created offline.

Encase you are unable to see the screen shot here is an example of the error: -

Offline Files (\\<file_server>\<path> on <site> Local File Server (<server>)): Access to '<file>' is denied on \\<fileserver>\<path>

The only laptop I have seen this error occur on is the Toshiba R500 which has a custom build.  It has happened to 2 other users both with this model of laptop.  The file server is built with Server 2000 Standard edition.  The only resolution I have had so far is to re-build the laptop, I would like to avoid this option and only carry this out as a last resort.

Any help in troubleshooting this would be much appreciated.

I look forward to hearing your responses

Kind Regards

Ben
Attachments:
 
sync-errors.GIF (33 KB) (File Type Details) 
Synchronsation error
Synchronsation error
 
[+][-]09/21/08 10:04 AM, ID: 22535307Accepted Solution

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About this solution

Zones: Windows XP Operating System, Microsoft Windows Operating Systems
Tags: Microsoft, XP, SP2, Domain environment
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Solution Provided By: huntersvcs
Participating Experts: 1
Solution Grade: A
 
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