Question

Processes occasionally max out CPU, then this behavior "hops" from one process to another?

Asked by: Zoplax

I'm occasionally having weird issues with Windows XP service pack 3 on my older Dell Latitude D800 laptop when running on my corporate network.  I never have this issue at home, it only seems to occur at my workplace while hooked in to their network.  It hasn't occurred specifically since upgrading to service pack 3, it's happened as long as I've been using this particular laptop, back before service pack 2.

For no obvious reason, a process (most frequently EXPLORER.EXE) will climb to 99% CPU, forcing me to End Process on it and then bring it back via Task Manager.  Sometimes, when I rerun EXPLORER.EXE in this manner (which is necessary to get my taskbar and desktop icons back), its resource hogging resumes and it climbs to 99% CPU once again; this has happened anywhere from 6-12 times in a row.

Other times I might be browsing the web with Firefox, and suddenly its CPU will climb to 99% or more.  I will End Process on it, then it seems like the next application that gets focus is affected and I need to End Process on that until mysteriously the issue goes away.

I've scanned for viruses and spyware using Malwarebytes and SpyBot, no results.  I use ESET NOD32 antivirus, its scan has returned no results.  

Again it only occurs while on my corporate network, never from my home network.  While at the workplace there is an Active Directory and there are group policies that get refreshed regularly (Windows Defender will frequently show alerts about policies being applied to set my browser home page, etc) but when these occur it doesn't coincide with the runaway processes.

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Asked On
2008-09-17 at 12:09:39ID23740001
Tags

Microsoft

,

Windows XP

,

service pack 3

Topics

Windows XP Operating System

,

Active Directory

Participating Experts
2
Points
125
Comments
8

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Answers

 

by: MeretePosted on 2008-09-18 at 03:14:36ID: 22509282

Hello Zoplax, I found explorer 100% issues is a problem with the windows itself, if it has been a long time since you deleted the partition/ formatted the hard drive clean installed  on this work system?
Over time the regestry becomes bogged down.
Upgrading to xpsp3 may not help either.
How old is the hard drive? the system components?
I use ESET NOD32 antivirus<< is that norton?
Well it will definately use a lot of resources, then add Windows Defender you have too many very big hoggers of your system resources/
Now add this new SP3 IE7? >> with the phishing filter in IE7, look under
What is the Microsoft Phishing Filter and how does it help protect me?  for more details
https://phishingfilter.microsoft.com/PhishingFilterFaq.aspx
xpsp3 could also slow older systems consoderably,
The computer may respond very slowly as the Phishing Filter evaluates Web page contents in Internet Explorer 7
http://support.microsoft.com/kb/928089

Probably best to get a new hard drive and start clean, dont put Norton back on though with windows defender.
You only need one
Ask the boss to consider new computers if these are more than 4 or 5 years old.

 

by: ZoplaxPosted on 2008-09-18 at 10:02:23ID: 22512983

Merete:  The hard drive is actually less than a year old, the drive had been replaced (upgraded from a 40 to an 80 GB) and Windows reinstalled at the same time.  ESET is not Norton but another antivirus product, their website is http://www.eset.com.  

This problem occurs even when IE isn't open (and I generally use Firefox and more recently Google Chrome for browsing).  

Unfortunately I'm probably stuck with this particular laptop for at least another year so replacement is out; but again the problem only occurs on the corporate network, not on my home wireless, which makes me wonder whether some process may be getting kicked off by group policy on my workplace's Active Directory that could be causing this.  

I've used Process Explorer (from the Sysinternals utility suite) to monitor processes and when this problem comes up it doesn't show any suspicious processes, at least none that I can identify as such.  You'll just see explorer.exe's CPU use climb; then when I end that process, some other process will immediately climb to 99%.  I've seen it jump like this from explorer.exe to Firefox to Outlook to WinAmp, it doesn't seem to matter, something just keeps latching on and ramping up the CPU.

 

by: MeretePosted on 2008-09-20 at 07:53:23ID: 22529848

I'd keep the task bar open,  put it on process, then open view go to select columns,
add virtual memory and User objects.
maybe one will show a spike.
It's a little difficult to actually pin down the culprit so lets try a few steps.
Your comment>> something just keeps latching on and ramping up the CPU.<< may hold a point, this is wireless?

If memory serves me one work around is to delete any shortcuts in the network folder.
Clear out your temp files
http://www.ccleaner.com/
does sound like a memory problem or your wireless connection is being hacked.
I've seen it jump like this from explorer.exe to Firefox to Outlook to WinAmp,<< all use the internet
Run a scan for spyware just incase/
do a scan and save a log post the log back here
http://www.majorgeeks.com/download3155.html

Here's a check list
http://kadaitcha.cx/high_cpu.html

 

by: ZoplaxPosted on 2008-09-27 at 10:08:20ID: 22587806

Ok, I ran CCleaner but no effect, the CPU ramped up again yesterday afternoon in a similar manner.  Wireless was disabled (the adapter was switched off as well) so I don't think I'm getting hacked at least via wireless.  When the CPU usage "jumps" from one app to another it's not necessarily to an app which uses internet access; I mean it can go from Firefox to Notepad or Wordpad even, which as far as I'm aware don't connect to the internet for any reason.

Here's a logfile created with HijackThis:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 1:03:53 PM, on 9/27/2008
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16674)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
c:\windows\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\S24EvMon.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Acronis\Schedule2\schedul2.exe
C:\WINDOWS\System32\basfipm.exe
C:\WINDOWS\System32\inetsrv\inetinfo.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\Program Files\PerfectDisk\PDAgent.exe
C:\Program Files\Sunbelt Software\CounterSpy\SBAMSvc.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\UPHClean\uphclean.exe
c:\windows\system32\ZCfgSvc.exe
C:\WINDOWS\System32\1XConfig.exe
C:\Program Files\TortoiseSVN\bin\TSVNCache.exe
C:\Program Files\Apoint\Apoint.exe
C:\Program Files\Acronis\TrueImageHome\TrueImageMonitor.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Apoint\HidFind.exe
C:\Program Files\Apoint\Apntex.exe
C:\Program Files\Microsoft SQL Server\80\Tools\Binn\sqlmangr.exe
C:\Program Files\allSnap\allSnap.exe
C:\Program Files\DeskPins\DeskPins.exe
C:\Program Files\ProcessTamer\ProcessTamerTray.exe
C:\Program Files\SyncBack\SyncBack.exe
C:\Program Files\Intel\NCS\Sync\NetSvc.exe
C:\Program Files\ESET\ekrn.exe
C:\WINDOWS\explorer.exe
C:\Documents and Settings\ATZak\Desktop\DeepMonitor.exe
C:\Program Files\Microsoft Visual Studio 8\Common7\IDE\devenv.exe
C:\Program Files\Microsoft SQL Server\90\Tools\Binn\VSShell\Common7\IDE\SqlWb.exe
C:\Program Files\xplorer2\xplorer2_uc.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Microsoft Office\OFFICE11\OUTLOOK.EXE
C:\Program Files\Microsoft Office\OFFICE11\WINWORD.EXE
C:\Program Files\Microsoft Visual Studio 9.0\Common7\IDE\devenv.exe
C:\Program Files\Adobe\Acrobat 5.0\Acrobat\Acrobat.exe
C:\Program Files\Common Files\Adobe\Web\AOM.exe
C:\Program Files\Common Files\Microsoft Shared\DevServer\9.0\WebDev.WebServer.EXE
C:\Program Files\PerfectDisk\PDEngine.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\WINDOWS\system32\taskmgr.exe
C:\WINDOWS\SYSTEM32\mstsc.exe
C:\WINDOWS\FOXITR~1.EXE
C:\Program Files\Microsoft Office\OFFICE11\EXCEL.EXE
C:\Program Files\Winamp\winamp.exe
C:\Program Files\Trillian\trillian.exe
C:\Program Files\Muchobene\Muchobene.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://employees
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://employees
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://employees
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = 172.20.1.10
O1 - Hosts: 208.66.43.60 woody
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
O4 - HKLM\..\Run: [Dell QuickSet] C:\Program Files\Dell\QuickSet\quickset.exe
O4 - HKLM\..\Run: [ZCfgSvc.exe] C:\WINDOWS\System32\ZCfgSvc.exe
O4 - HKLM\..\Run: [PRONoMgr.exe] "C:\Program Files\Intel\NCS\PROSet\PRONoMgr.exe"
O4 - HKLM\..\Run: [Dimension4] C:\Program Files\D4\D4.exe
O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint\Apoint.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide
O4 - HKLM\..\Run: [TrueImageMonitor.exe] C:\Program Files\Acronis\TrueImageHome\TrueImageMonitor.exe
O4 - HKLM\..\Run: [nwiz] nwiz.exe /installquiet
O4 - HKLM\..\Run: [SBAMTray] C:\Program Files\Sunbelt Software\CounterSpy\SBAMTray.exe
O4 - HKLM\..\Run: [egui] "C:\Program Files\ESET\egui.exe" /hide /waitservice
O4 - HKLM\..\Run: [c:\windows\system32\kdwis.exe] c:\windows\system32\kdwis.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [Muchobene] C:\Program Files\Muchobene\Muchobene.exe
O4 - HKUS\S-1-5-18\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe (User 'Default user')
O4 - Startup: allSnap.lnk = C:\Program Files\allSnap\allSnap.exe
O4 - Startup: DeskPins.lnk = C:\Program Files\DeskPins\DeskPins.exe
O4 - Startup: LivePerson Expert Messenger.lnk = C:\Program Files\LivePerson\Expert\LPExpertMessenger.exe
O4 - Startup: ProcessTamer.lnk = C:\Program Files\ProcessTamer\ProcessTamerTray.exe
O4 - Startup: SyncBack.lnk = C:\Program Files\SyncBack\SyncBack.exe
O4 - Global Startup: Intel(R) PROSet.lnk = C:\Program Files\Intel\NCS\PROSet\PROSet.exe
O4 - Global Startup: Service Manager.lnk = C:\Program Files\Microsoft SQL Server\80\Tools\Binn\sqlmangr.exe
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra button: Start WebEx One-Click Meeting - {80947ADC-151D-490B-87F1-7C8CE1B46220} - C:\Program Files\webex\webex\350\atonecli.dll (HKCU)
O9 - Extra 'Tools' menuitem: Start WebEx One-Click Meeting - {80947ADC-151D-490B-87F1-7C8CE1B46220} - C:\Program Files\webex\webex\350\atonecli.dll (HKCU)
O9 - Extra button: NeoTrace It! - {9885224C-1217-4c5f-83C2-00002E6CEF2B} - C:\PROGRA~1\NEOTRA~1\NTXtoolbar.htm (HKCU)
O14 - IERESET.INF: START_PAGE_URL=http://employees/
O16 - DPF: {01A88BB1-1174-41EC-ACCB-963509EAE56B} (SysProWmi Class) - http://support.dell.com/systemprofiler/SysPro.CAB
O16 - DPF: {193C772A-87BE-4B19-A7BB-445B226FE9A1} (ewidoOnlineScan Control) - http://download.ewido.net/ewidoOnlineScan.cab
O16 - DPF: {215B8138-A3CF-44C5-803F-8226143CFC0A} (Trend Micro ActiveX Scan Agent 6.6) - http://housecall65.trendmicro.com/housecall/applet/html/native/x86/win32/activex/hcImpl.cab
O16 - DPF: {44990301-3C9D-426D-81DF-AAB636FA4345} (Symantec Script Runner Class) - https://www-secure.symantec.com/techsupp/asa/ss/sa/sa_cabs/tgctlsr.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1215612556021
O16 - DPF: {67A5F8DC-1A4B-4D66-9F24-A704AD929EEE} (System Requirements Lab) - http://www.nvidia.com/content/DriverDownload/srl/2.0.0.1/sysreqlab2.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1215612640302
O16 - DPF: {B1826A9F-4AA0-4510-BA77-9013E74E4B9B} - http://www.trendmicro.com/spyware-scan/as4web.cab
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://cdn2.zone.msn.com/binFramework/v10/ZIntro.cab34246.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
O20 - AppInit_DLLs:  
O21 - SSODL: Visual Studio .NET Enterprise Architect 2003 - English - {62D82D5D-F75B-902E-4B74-EA3CF82B62DA} - (no file)
O23 - Service: Acronis Scheduler2 Service (AcrSch2Svc) - Acronis - C:\Program Files\Common Files\Acronis\Schedule2\schedul2.exe
O23 - Service: Broadcom ASF IP monitoring service v3.0.1 (BAsfIpM) - Broadcom Corp. - C:\WINDOWS\System32\basfipm.exe
O23 - Service: Eset HTTP Server (EhttpSrv) - ESET - C:\Program Files\ESET\EHttpSrv.exe
O23 - Service: Eset Service (ekrn) - ESET - C:\Program Files\ESET\ekrn.exe
O23 - Service: FileZilla Server FTP server (FileZilla Server) - FileZilla Project - C:\Program Files\FileZilla Server\FileZilla Server.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1150\Intel 32\IDriverT.exe
O23 - Service: Imapi Helper - Alex Feinman - C:\Program Files\ISO Recorder\ImapiHelper.exe
O23 - Service: Intel NCS NetService (NetSvc) - Intel(R) Corporation - C:\Program Files\Intel\NCS\Sync\NetSvc.exe
O23 - Service: O&O Defrag (OODefrag) - O&O Software GmbH - C:\WINDOWS\System32\oodag.exe
O23 - Service: PDAgent - Raxco Software, Inc. - C:\Program Files\PerfectDisk\PDAgent.exe
O23 - Service: PDEngine - Raxco Software, Inc. - C:\Program Files\PerfectDisk\PDEngine.exe
O23 - Service: PGPserv - PGP Corporation - C:\WINDOWS\system32\PGPserv.exe
O23 - Service: RegSrvc - Intel Corporation - C:\WINDOWS\System32\RegSrvc.exe
O23 - Service: Remote Packet Capture Protocol v.0 (experimental) (rpcapd) - CACE Technologies - C:\Program Files\WinPcap\rpcapd.exe
O23 - Service: Spectrum24 Event Monitor (S24EventMonitor) - Intel Corporation  - C:\WINDOWS\System32\S24EvMon.exe
O23 - Service: Sunbelt VIPRE Antivirus Service (SBAMSvc) - Sunbelt Software - C:\Program Files\Sunbelt Software\CounterSpy\SBAMSvc.exe
O23 - Service: Synergy Server - Unknown owner - C:\Program Files\Synergy\synergys.exe
O23 - Service: VNC Server Version 4 (WinVNC4) - RealVNC Ltd. - C:\Program Files\RealVNC\WinVNC4.exe

--
End of file - 12599 bytes

 

by: MeretePosted on 2008-10-22 at 14:48:36ID: 22781632

Sorry guys I was at work a lot,
looking the hijackthis log file it's clean apart from a lot of unknowns,
Also is your AV turned off?
http://www.hijackthis.de/#anl
Unknowns may cause your security to constantly monitor and slow your system.
If you know what these are  fix them.
You also have a Woody in your hosts file do you know why that is there?
All of these are questionable.
[?] - C:\Documents and Settings\ATZak\Desktop\DeepMonitor.exe
[?] - C:\Program Files\Muchobene\Muchobene.exe
[?] - O1 - Hosts: 208.66.43.60 woody <<---------
[?] - O4 - HKLM\..\Run: [SBAMTray] C:\Program Files\Sunbelt Software\CounterSpy\SBAMTray.exe
[?] - O4 - HKLM\..\Run: [egui] "C:\Program Files\ESET\egui.exe" /hide /waitservice
[?] - O4 - HKLM\..\Run: [c:\windows\system32\kdwis.exe] c:\windows\system32\kdwis.exe
[?] - O4 - HKCU\..\Run: [Muchobene] C:\Program Files\Muchobene\Muchobene.exe
[?] - O4 - Startup: DeskPins.lnk = C:\Program Files\DeskPins\DeskPins.exe
[?] - O4 - Startup: LivePerson Expert Messenger.lnk = C:\Program Files\LivePerson\Expert\LPExpertMessenger.exe
[?] - O4 - Startup: ProcessTamer.lnk = C:\Program Files\ProcessTamer\ProcessTamerTray.exe
[?] - O4 - Global Startup: Intel(R) PROSet.lnk = C:\Program Files\Intel\NCS\PROSet\PROSet.exe
[?] - O9 - Extra button: Start WebEx One-Click Meeting - {80947ADC-151D-490B-87F1-7C8CE1B46220} - C:\Program Files\webex\webex\350\atonecli.dll (HKCU)
[?] - O9 - Extra 'Tools' menuitem: Start WebEx One-Click Meeting - {80947ADC-151D-490B-87F1-7C8CE1B46220} - C:\Program Files\webex\webex\350\atonecli.dll (HKCU)
[?] - O20 - AppInit_DLLs:
[?] - O21 - SSODL: Visual Studio .NET Enterprise Architect 2003 - English - {62D82D5D-F75B-902E-4B74-EA3CF82B62DA} - (no file)
[?] - O23 - Service: Eset HTTP Server (EhttpSrv) - ESET - C:\Program Files\ESET\EHttpSrv.exe
[?] - O23 - Service: Eset Service (ekrn) - ESET - C:\Program Files\ESET\ekrn.exe
[?] - O23 - Service: Sunbelt VIPRE Antivirus Service (SBAMSvc) - Sunbelt Software - C:\Program Files\Sunbelt Software\CounterSpy\SBAMSvc.exe

 

by: jrollo3Posted on 2009-07-10 at 00:37:05ID: 24821032

I've been having the same problem on random systems.  I've corrected some of them by running all updates in Microsoft Update; however, some are still exhibiting this behavior.  I noticed that you are running VIPRE, as are all the systems that are affected.  It might be worth trying to uninstall that to see if it helps.  I tried disabling active protection, which has no effect.

20120131-EE-VQP-002

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