Question

Hyperlink in Word to PDF file opens Notepad instead for some Users

Asked by: cbonnkirch

We are running Word 2003 on a Terminal server. For some users, hyperlinks to PDF files (located on both network shares and local drives) opens them with notepad, for most users it opens them correctly with Acrobat Reader. When such a user doubleclicks the file in Explorer, it opens correctly with Acrobat Reader. Even using a link from within an html file created for test with Internet Explorer works correctly. So, it is only Word and Excel not working here.

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Asked On
2008-11-24 at 01:11:48ID23930116
Tags

office 2003 word terminal acrobat pdf

Topics

Windows XP Operating System

,

Microsoft Applications

Participating Experts
3
Points
500
Comments
8

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Answers

 

by: fsze88Posted on 2008-11-24 at 01:59:28ID: 23027208

For some users, hyperlinks to PDF files opens them with notepad?
Did you check file type of *.PDF file from
FILE EXPLORER -> TOOLS -> OPTION
FILE TYPE?
Correct it if wrong pointing to notepad

 

by: pegasysPosted on 2008-11-24 at 03:15:38ID: 23027358

The above would have to be done per user though. I would strongly suggest REMOVING Adobe reader. Then reinstalling it.

This sets everything to default to Adobe PDF Reader for .PDF documents.

 

by: pegasysPosted on 2008-11-24 at 03:15:57ID: 23027360

p.s. do this as system administrator. Not as a user.

 

by: cbonnkirchPosted on 2008-11-25 at 08:14:45ID: 23035605

Thanks for your suggestions. removing and installing Acrobat reader does not solve the problem.

When looking at the file type assocs, i changed to Acrobat Reader for pdf. When i then click on "Restore" in that dialog, it switches back to notepad. So, notepad seems to be the "system standard" for pdf on that machine. I have done the same on my pc. There, Acrobat reader is the system standard.

How can i change this system standard? Probably in the registry, but where?

 

by: bvinsonPosted on 2008-11-28 at 18:49:03ID: 23058260

It appears you should be able to find this entry at:
HKey_Classes_Root\.pdf\OpenWithList

My computer has:
HKey_Classes_Root\.pdf\OpenWithList\Acrobat.exe
and
HKey_Classes_Root\.pdf\OpenWithList\AcroRr32.exe
The Default data value is blank on both.

 

by: cbonnkirchPosted on 2008-11-29 at 00:28:09ID: 23059034

No. There is only Acrord32.exe listed here. Meanwhile i found out the following:

When you right-click a pdf file in explorer, it offers you "read" as the default action AND "open". Choosing "read" opens Acrobat reader, choosing "open" opens Notepad. On the "Open with" menu item, notepad is listed first and Acrobat Reader is listed second.

How can i correct these settings?

 

by: bvinsonPosted on 2008-11-29 at 09:00:21ID: 23060200

I'm on Vista, so right-click, Properties, Opens With, select Acrobat.
or
In XP Right-click, Open With, Choose Another Program (something like that, doing it from memory here) select the program and click the "Use this as default" checkbox.

bvinson

20120131-EE-VQP-002

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