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8.4

Why does my mouse & keyboard stop working at the Windows screen?

Asked by zbox in Windows XP Operating System, Microsoft Hardware

Tags: windows XP, USB help, mouse not working, keyboard not working

Hello,

I just format/re-installed my Dell Inspiron 530 desktop PC. It is using Windows XP Home SP2. The mouse and keyboard worked fine until I installed the drivers, which I pulled off the Dell Support website using my serial tag number, and rebooted the PC.

Now my mouse and keyboard both lose power and the PC has no idea they exist as soon as the Windows logo screen pops up. Any menus before then they are recognized.

However even Safe Mode boot menu's load up and the keyboard/mouse no long recognized nor have power. Why aren't the working. If it is because of the driver, then how am I suppose to roll it back if I cant get a working keyboard or mouse?

No, Safe Mode with Command prompt wont even load, it just goes to the regular Safe Mode screen after a couple of minutes of pausing on the safe mode loading screen, where all the different files are seen loading and it spams the screen.

Please help me get my keyboard and mouse functioning. Idealy I want to do this within the hour because otherwise I might as well do another re-install! lol

Thanks for any help EE!
[+][-]01/13/09 12:14 AM, ID: 23360760Accepted Solution

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About this solution

Zones: Windows XP Operating System, Microsoft Hardware
Tags: windows XP, USB help, mouse not working, keyboard not working
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Solution Provided By: carrzkiss
Participating Experts: 3
Solution Grade: A
 
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