I have a client which had an error messge related to the video card driver.
I updated the driver remotely and required a reboot ... once we did
the system once the Windows XP logo went off, the screen would flash blue as to go to login, but then cause a reboot cycle that never ends ...
I tried rebooting in safe mode, vga mode, and last know configurations and all still just reboot after the windows xp logo ...
I then attempted to get into repair mode with the original XP disks ... and the setup freezes at various points after the F6 option ... I have tried F7 as well to bypassed advanced options ...
What can be causing this ? HD bad ? The XP install disk is new and not scatched ?
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Was the initial error a blue screen (BSOD- blue screen of death)?
If so, is it an NVidia card? Because you said "video card" I must assume it is not an on-board card, but a dedicated video card, could you please confirm that as well?
Last question before I can begin researching is what service pack was/is running on that XP setup. Do you have SP1, 2 or 3?
Thanks!
It was an internal video card ... the client said during rebot the following message would "pop up":
"The procedureentrypoint?readKe
Don't know if it were a blue screen, but doubt it ?
I am also not sure if they are running SP2 or SP3, but would think it is SP3.
I updated the video driver, before the reboot I mentioned in which all hell broke loose ...
He is going to ship me his PC now ...
You've installed something the system either doesn't like of that has replaced a Windows XP dll file with a wrong version. You may be able to slave the drive to another machine and try removing errant files that way. If that doesn't work and you can't bring the system up at all, including last know good, you may have to do a clean reinstall.
I did some research and this issue is 100% definitely related to a mismatched video driver. There are two ways to recover without losing any information:
1. See if you can find someone with the same PC and copy the old SIS Video Card driver from their PC onto the troubled PC's hard drive manually (as a slave), then put the HD back into the troubled PC and it should work.
2. (This seems to be the easiest for someone with the parts on-hand) Install another video card, boot up, uninstall the old video card drivers. Then shut down, remove the new video card, and when you boot up again the old video card will use the plug & play drivers from XP which should clear things up.
#2 definitely seems the easiest, but again you need a video card to complete it.
You can download a boot disk from Microsoft which will allow you to perform a system restore to before you updated the video card drivers. It works fantastic in cases like this and will negate the need to completely reformat the system.
The software originally was called Winternals ERD Commander (and still is) but Microsoft bought the company that made the tools. The download is a 30 day trial but you only need it the one time, right?
http://www.microsoft.com/d
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by: univision-computersPosted on 2009-03-09 at 09:31:01ID: 23837602
Most likely it's a bad hard drive. Sometimes a problem like that will start after a seemingly insignificant and unrelated event. I would pull the drive and back up the data to another machine. Then run a checkdisk with the /R switch. If it finds errors then just replace the drive. It's not worth risking your data to continue using it even if it fixes the errors. If that is clean, do a memory test followed by other hardware tests. Sounds like a hard drive to me though.