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7.0

Windows Media Player does not detect Pocket Tunes / Treo

Asked by alicia1234 in Windows XP Operating System, WPF and Silverlight

I've been syncing Pocket Tunes and Windows Media Player for years (literally!) with no problems, but now I have a problem.

Last week, I had to do some work for a vendor that entailed installing their software on my computer. That did screw up a bunch of things in my normal working environment, most of which I have fixed by uninstalling their software and everything it brought in. However, I may have uninstalled too much.

Note that the vendor also ran cc cleaner on my pc - something I would normally not let anyone do, but then - it's too late now!

What's happening now is that when I open WMP (vsn 11) on my pc and drag something into the sync pane, then connect my Treo 700p with PocketTunes vsn 4.0.5 open, WMP does not detect the device.

If I go into device manager, there is a yellow exclamation mark on the Palm device under Portable Devices.

I read this article: http://www.microsoft.com/windows/windowsmedia/player/11/readme.aspx
specifically the section "Device not recognized after installing Windows Media Player 11" and I did what it said: uninstall the item in device manager and then let it reinstall with PnP. But the install fails with this error:

MTP Device: The specified service does not exist as an installed device.

This WAS all working fine in WMP 11 before the vendor's software installation and recovery.

Note that I had also had a problem (after the vendor software fiasco) where Hotsync would not sync with Outlook any longer. I did a "detect and repair" on Outlook and that solved the problem.

Also note that one of the programs I uninstalled while trying to cleanup was Silverlight - I didn't know what it was at the time. In my searches through forums, I see a tiein between WMP and Silverlight so I don't know if that is the problem or not?

So I thought that installing and reinstalling PocketTunes and WMP would do the trick. I uninstalled PocketTunes and reinstalled it. Then I also tried to uninstall WMP and reinstall it via Control Panel, Add/Remove programs > Windows Setup. I'm not sure that that really did uninstall/reinstall.

I still have the same problem.

Does anyone know what "MTP Device: The specified service does not exist as an installed device." this means? I've Googled it but haven't found the solution. How do I get "MTP Device" to be an installed device? OR, the real question: how do I get WMP 11 to again detect PocketTunes on my Treo?

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20090824-EE-VQP-74 - Hierarchy / EE_QW_EXPERT_20070906

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1. Sheharya...3,803,683
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3. johnb67672,574,071
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Windows Media Player does not detect Pocket Tunes / Treo

Asked by alicia1234 in Windows XP Operating System, WPF and Silverlight

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