Thanks, I'll try this after business hours (EST).
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Workstation slows down, freezes, and shows no signs of malware
Hello Everyone.
I have a computer that doesn't seem to want to work right.
Its a workstation running XP SP3, Intel Core Duo 2, 4 GB of DDR RAM, 160 GB HD mirror by Hardware RAID, 256MB Nvidia NVS290. The user runs Office 2003 (Word, Excel with Bloomberg extensions that feed information into the sheet, Outlook), AIM 6.8, Internet Explorer 7, and Bloomberg. As the computer runs (from immediately to 30 mins) the system starts to slow down and hangs, either saying outlook, word, and/or excel is unresponsive. When you close them, sometimes they close completely, other times they stay in the background and won't close unless you force them through task-manager. Data gets lost, OSTs get corrupted, and the office suite won't launch right after, it takes a few tries sometimes for it to properly work.
Things I've tried, but didn't work.
- Recreated his local profile
- Reinstalled Office
- Recreated his OST
- Did all critical windows updates
- Ran 3 different types of Virus systems, 4 different types of Spyware, cleaned out temps, old programs, defraged, and checked the logs (only one error stands out, which consistanly came up on the old machine, but the new machine it's few and far between - shown below.) Everything comes up clean. Every time I watch task manger during the hang, its looks fine (shown below) and I get a hung app error in the event viewer that tells me nothing.
- I have wiped the system, not taking anything from the local profile, and recreated the user from scratch.
- Replaced his computer with a brand new one (shown above which is 5x stronger than his old one) yet the issue still exists.
This has been going on for months, and no one else in the office is having slow issues or hanging issues, yet they are running the same setup, less a few IE windows.
Any Ideas what could cause this? Any input would be greatly appricated.
Thank a bunch to anyone who offer assistance.
- untitled2.bmp
- 526 KB
Old Event Log error
- untitled.bmp
- 1.5 MB
Task Manager
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Answers
sqince you replaced the Pc, it's not hardware
others are running the same software, so that's not it either.
What's left : the environment :
i'm thinking about emitters, (or cell-phones) or a problem with the AC, or grounding.
iw ould first check if the PC case is well grounded (measure it !), then check the AC, or put the system on an UPS
I had a problem that looks and acts like you describe avast help a lot after runing mite want to give it a try
www.avast.com
dbrunton - Since I work in a financial trading environment, turning off outlook would "probably cost me my job" as my boss so delicately put it. :/ But thanks for the suggestion.
ComputerTechie - Using Owa looks fine, kind of slow at times, but also not a effectient as outlook.
nobus - This office has its own circuit and they were checked last month by the building inspector and electriction (stupid building code :} ) Case is properly ground and the system has already had a UPS, forgot to mention that, which also was replaced when the system was swapped. Also we changed all the cables just to be sure as well.
DGKOON - Avast was one of the Malware systems I ran, still no go.
ComputerTechie: The TCP/IP modifier seems to have helped. I'm going to let him run with it for a week at 50 connectes to see if that fixes the issue. Its been 3 hours. . .so lets pray.
Sorry ComputerTechie, it still is having issues after the TCP/IP patch was run, but a new symptom occured.
If the user tries to search for a file, and uses the drop down box at the top (pic below) it takes anywhere from 3-60 seconds to have it populate. Still looking for a solutions, any ideas are welcome.
- dropdown.JPG
- 66 KB
Dropdown in a search
dbrunton: I've been monitoring the status since the user got the new computer, and, sadly, even when the slowness occurs, nothing seems out of the ordinary. Is there something that you've specifically used that you've gotten great results with?
ComputerTechie: Removing/Not running the bloomberg extentions slows the reaction down and hold time a little, but still comes with the end result.
The user's files are on the server, just like everyone else in the building.
Thanks again for your continued support.
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by: ComputerTechiePosted on 2009-06-17 at 08:39:56ID: 24649477
try this:
http://www.speedguide.net/
CT