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8.6

Logon cached credentials error: The system cannot log you on now because the domain is not avaliable

Asked by oaadmin in Windows XP Operating System, Operating Systems Network Security

Tags: Windows XP, logon cache, domain

We have a few computers that have received this error when logging on to their laptop off the network:

The system cannot log you on now because the domain is not avaliable

We have tried clearing the logon cached credentials, and then had the user re-cache their logon by doing the following steps:

Clear the users cache from the machine by setting cachedlogonscount
value to 0 under:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows
NT\CurrentVersion\Winlogon

Change the cachedlogonscount value to 10 and cached the users
credentials once again.

In all the cases we've had though, the user has been travelling, and is not able to re-connect to our network to re-cache the logon. Does anyone have a solution to prevent this error from happening? And/or some insight as to what can cause this?

Clearing the cached credentials appears to fix the problem once it has happened, but we need some help to find out what is causing this, and a way to prevent it.
[+][-]06/25/09 11:20 AM, ID: 24714415Accepted Solution

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About this solution

Zones: Windows XP Operating System, Operating Systems Network Security
Tags: Windows XP, logon cache, domain
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Solution Provided By: aleinss
Participating Experts: 3
Solution Grade: A
 
[+][-]06/23/09 11:38 AM, ID: 24694639Expert Comment

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[+][-]06/23/09 11:51 AM, ID: 24694764Expert Comment

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[+][-]06/23/09 01:04 PM, ID: 24695606Expert Comment

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[+][-]06/25/09 08:21 AM, ID: 24712311Author Comment

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[+][-]06/25/09 08:28 AM, ID: 24712391Expert Comment

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[+][-]06/25/09 11:00 AM, ID: 24714185Author Comment

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[+][-]06/25/09 11:07 AM, ID: 24714267Expert Comment

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[+][-]08/27/09 03:05 PM, ID: 25203151Administrative Comment

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