Question

Add a Printer Wizard Not Working

Asked by: huntersp3

Hello Experts:

I am using a Dell M4400 laptop running Windows XP SP3.  The problem I am having is that the Add a Printer does not respond when I click on it.   Any suggestions on how to fix it other than reinstalling the operation system?

Thanks

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Asked On
2009-07-01 at 12:27:33ID24537527
Tags

Windows XP SP3

Topic

Windows XP Operating System

Participating Experts
4
Points
500
Comments
14

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Answers

 

by: LeeTutorPosted on 2009-07-01 at 12:37:18ID: 24757406

Try running the System File Checker.  Go to Open the Run dialog box by typing Windows key and R simultaneously, then type at the command prompt:  SFC   /SCANNOW    Have your XP installation CD handy to replace any missing or corrupted system files.

 

by: huntersp3Posted on 2009-07-01 at 12:39:36ID: 24757435

Hello LeeTutor:

I have done that and the SFC /Scannow runs and then disappears.   Any othe ideas?

thanks

 

by: Spec01Posted on 2009-07-01 at 12:46:28ID: 24757505

Have you checked the services to make sure that the print spooler is started? If so have you stopped and re-started it?

 

by: LeeTutorPosted on 2009-07-01 at 12:48:39ID: 24757531

You could try renaming printui.dll (one of the major DLL files connected with the Add a Printer Wizard) and then decompressing a copy from the i386 folder of your XP CD into the Windows\System32 folder with the EXPAND command at a Command Prompt.  (Type EXPAND /? for the syntax of the command.)  The compressed copy of this DLL file would be called printui.dl_  

As a workaround, and perhaps to test whether the printui.dll file is corrupt, use this page to run the Add a Printer wizard from a command prompt:

http://djseppie.wordpress.com/2009/04/09/command-line-printer-control-in-windows-xp-2000/

 

by: optomaPosted on 2009-07-01 at 12:49:43ID: 24757546

try sfc /purgecache firstly and then try LeeTutor's suggestion

 

by: johnb6767Posted on 2009-07-01 at 12:50:17ID: 24757555

Just to add to LeeTutor's comment......

Find the one in c:\windows\system32\dllcache, and delete that one, prior to expanding a fresh copy.....

 

by: huntersp3Posted on 2009-07-01 at 13:28:27ID: 31598918

Thanks optoma--this solved my problem.

 

by: LeeTutorPosted on 2009-07-01 at 13:31:51ID: 24757925

Hmm, good idea, optoma.  But why weren't the points split?

 

by: johnb6767Posted on 2009-07-01 at 13:33:42ID: 24757941

I have to agree with you Lee.....

 

by: optomaPosted on 2009-07-01 at 13:33:47ID: 24757942

thats what i was about to type. who can split the points?

 

by: huntersp3Posted on 2009-07-01 at 13:37:32ID: 24757972

I gave optopma the points because all I had to do was to type in SFC /purgecache and that fixed the problem.  I did not have to test the other suggestions to verify if they would solve my problem.

 

by: LeeTutorPosted on 2009-07-01 at 13:40:22ID: 24757995

Weird.  It must have done another automatic replacement of the faulty DLL right after the purging of the cache.

 

by: optomaPosted on 2009-07-01 at 13:44:26ID: 24758035

/purgecache will scan  protected files after  purging cache. Usually, you do have to run /scannow switch. But worked first time round which is a first!

 

by: johnb6767Posted on 2009-07-01 at 19:52:05ID: 24760078

Forgot about that.....

Youre right.....

20120131-EE-VQP-002

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