Question

Can't open Google and Gmail pages (certificate error)

Asked by: starusa

Hello,

I can't open Google or Gmail pages on any browser. Tried IE, Firefox and Chrome. I receive a certificate error message, and when I click continue on IE I receive a 404 error, the page couldn't be found. On Chrome the screen stays white. I scanned for viruses using AVG and MalwareBytes and nothing was found. I can access any other site, except Google ones. The computer date is correct.

Any idea on what could be causing this?

Thank you!

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Asked On
2009-07-11 at 07:01:27ID24562321
Tags

google gmail certificate error

Topics

Windows XP Operating System

,

Internet Explorer Web Browser

,

Anti-Virus

Participating Experts
2
Points
500
Comments
6

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Answers

 

by: blaazePosted on 2009-07-11 at 07:04:10ID: 24830480

try disabling the certificate check for that page

 

by: jcimarronPosted on 2009-07-11 at 12:35:35ID: 24831961

starusa--I recognize Google sites should not be secure sites, but perhaps of help
http://www.zolved.com/synapse/view_content/28112/Error_message_There_is_a_problem_with_this_websites_securi
If that does not help, what is the exact error message and what steps have you taken based on any options offered to you?

 

by: starusaPosted on 2009-07-12 at 19:33:48ID: 24836856

I'm sure the problem is not related to certificates. I tried synching the clock, but that didn't work as well. For Google, the search works. But when I click on any result, I am redirected to sites like MyWebSearch and others. And, sometimes it simply doesn't open Google web site, just shows a blank page. That happens for any web browser. As for Gmail, I get that certificate error first, and then the error saying the page wasn't found, the famous 404 error.

I tried scanning with update versions of Avira, AVG, Spybot. Those succeeded, removed some plagues, but that didn't chage a thing. I also tried the online scanners from Karpersky, PCCillin and Panda. Some use Java, but Java is not working. I reinstalled it but still doesn't work, though I see it initialized on the Windows bar. Andm when I try to use those online scanners with their own plugins, I don't succeed. The page is not loaded, as well as other pages containing the "security" word or antivirus related words.

When I ping google sites it seems to reach the path without strange routes.

Well, that's basically the drama.

Thank you!

 

by: jcimarronPosted on 2009-07-13 at 09:33:42ID: 24841401

starusa--MyWebSearch is spyware.
Here is one removal procedure
http://www.pchell.com/support/mywebsearch.shtml
If that does not help, run HiJackThis.
http://www.download.com/Trend-Micro-HijackThis/3000-8022_4-10227353.html
If you need help interpreting the HJT log, you can post the log here, or run an analysis at
http://www.hijackthis.de/

 

by: starusaPosted on 2009-07-14 at 17:44:50ID: 31602420

The google.com domain was being blocked. I removed it using hijackthis with support from the hijackthis.de analyser.
Thanks!

 

by: jcimarronPosted on 2009-07-14 at 18:39:12ID: 24855597

starusa--You are most welcome!!
It would not hurt to run your antivirus and antispyware programs, just to make sure you have caught all the baddies.

20120131-EE-VQP-002

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