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Asked by EllysP in Windows XP Operating System, Microsoft Operating Systems, Microsoft Windows Operating Systems
I have a user on Windows XP - all updates installed. Every morning the user gets the message that their profile (local account) cannot be loaded and a temporary one will be used. Looking at the logs, I see that the ntuser.dat file is in use by another process. I installed unlocker and verified that the file was locked by the system process. A restart releases it and all is well - annoying but OK. The really odd part is that she can log on and off throughout the day with no problem - so it's not that the profile is not unloading completely. But sometime during the night - something happens that locks it. The only thing I've seen in the logs that I thought might be pertinent is that virus defs were being updated overnight - I changed it so they would be updated during the day - but that had no effect. I have created other accounts on the machine that are not affected by this and have also deleted her profile and created a new one for her - frustratingly, her new account suffers from the same symptoms. I've been through every forum I can find to help solve this, but have come up empty. Here are some more facts: The user account is a local account. This is not an Active Directory environment. Open Directory is set up but the PCs are not bound to it. The user is a member of the Users group - but not administrators. Symantec Endpoint 11 is installed. No other account has this problem. I've looked at all of the services and none are running as this user. I'm stumped so any ideas you have would be welcome. Thanks
20091118-EE-VQP-93 - Hierarchy / EE_QW_3_20090701_SELECT_ZONES
