Is this one of the drivers you have tried???
http://h10025.www1.hp.com/
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Problems with Touchsmart IQ504 xp downgrade, no audio
Hello, I hope someone can help because I've been fighting this for 2 days.
One of my clients purchased an HP Touchsmart IQ504 and wants to go XP on it. They furnished me with their XP PRO VLK with SP3 embedded. HP doesn't have any drivers up, but that doesn't mean it's not compatible, eh?
Well, after at least 5 audio drivers, 5 different versions of the UAA drivers, a reinstall, some blood, sweat, and tears, I am no closer to getting audio working.
I think the hold-up is SP3, because one of the installers from hp's site was the recommended fix (SP26334) but during the extract/install process I get an error from Microsoft QFE (835221) stating "This is only to be used on HP Consumer PCs preinstalled with Windows XP. Your PC does not meet this requirement, so update is being aborted."
So, anyone have any ideas? I'm wide open to suggestions at this point. Uninstalling SP3 won't work because it's slipstreamed into the driver disk and I think the VLK key I have is service pack specific...
Here's the product page:
http://h10025.www1.hp.com/
Here's some Technet pages linked to some info that I'm struggling through to see if they can resolve this.
http://social.technet.micr
http://social.technet.micr
I appreciate any/all insight you might be able to share
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Answers
@flubbster: yeah, my link is purple (visited) so I've tried that one
@masqueraid: tried it. didn't solve me. Not sure if the issue is due to SP3, perhaps everyone else that got it working (didn't see many responses saying they did) was using SP2 and then upgrading. Unfortunatly the VLK disk I have is SP3 and this installer won't see the hardware as it should.
UAA is installed. I was thinking it was a problem with UAA until I investigated further. Now I'm not sold on that hypothesis.
And, of course, the tech support @ HP is no help whatsoever. They keep saying "Vista only". I tried to warn them to get a machine that came preloaded with Vista Business because the odds of getting XP drivers go WAY up due to downgrade rights. Sold them 3 Touchsmart DX9000's and they were a dream to set up in comparison.
I was about ready to tell my customer to install 7 when it comes out, pack up the vlk into a virtual hdd, and virtualize, but alas this chip isn't virtualization ready!
If anyone has gotten this to work, and would consider sending me the drivers (or a link) that worked for them, please let me know!
Unpack the Realtek drivers in the link
Delete the unknown entry for the audio in device manager
Restart and when the Unknown device is detected point Windows at
\i386\Vista\ADIHdAud.inf
If the card isn't recognised at all fall back to this one
http://h10025.www1.hp.com/
@masqueraid
Sorry, that one didn't work either. HP has actually refused to respond to support questions concerning this as well. I finally visited with the customer and they decided that the machine didn't need sound due to the nature of what the machine would be used for. Am going to give credit to both you and flubbster for the solution.
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by: silkfirePosted on 2009-07-27 at 09:58:03ID: 24953527
UAA is installed, just found it in Device Mangler. During the ADI Soundmax Hi-definition driver install I get the error "The audio driver files do not support your computer hardware Note: If you uninstalled audio software without restarting your PC, restart now, then run this setup again."
I have uninstalled all previous trials, I have deleted any drivers forced in through device manager (and rebooted) and I'm still at a stalemate. Any suggestions? The driver packages I've been trying have all come from hp so far, getting ready to check ADI's site...