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07/27/2009 at 09:55PM PDT, ID: 24605150
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9.0

BSOD probably caused by iastor.sys

Asked by 071171 in Windows XP Operating System

Have a customer with a Dell Precision Wkstn.  It blue screens every week or so.  When I put the minidump through the WinDebug, it says it's probably caused by iastor.sys.  I have updated the Dell chipset driver, as well as the BIOS.  This didn't resolve it, but these moves were suggested as the fix. Trying to understand where to go next. Have to get this resolved now! PLease help. I've included the minidump contents below. 
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Microsoft (R) Windows Debugger Version 6.10.0003.233 X86
Copyright (c) Microsoft Corporation. All rights reserved.
 
 
Loading Dump File [C:\CustomerDumps\TedLeedsDump\Mini072209-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available
 
Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: c:\windows\System32; c:\windows\system\System32; http://www.alexander.com/SymServe. 
 
Windows XP Kernel Version 2600 (Service Pack 3) UP Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 2600.xpsp_sp3_gdr.090206-1234
Machine Name:
Kernel base = 0x804d7000 PsLoadedModuleList = 0x8055b1c0
Debug session time: Tue Jul 21 21:13:31.609 2009 (GMT-4)
System Uptime: 1 days 12:44:25.223
Loading Kernel Symbols
...............................................................
................................................
Loading User Symbols
Loading unloaded module list
.................................
Unable to load image iaStor.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for iaStor.sys
*** ERROR: Module load completed but symbols could not be loaded for iaStor.sys
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
 
Use !analyze -v to get detailed debugging information.
 
BugCheck 8086, {0, 0, 0, 0}
 
Probably caused by : iaStor.sys ( iaStor+11973 )
 
Followup: MachineOwner
---------
 
kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
 
Unknown bugcheck code (8086)
Unknown bugcheck description
Arguments:
Arg1: 00000000
Arg2: 00000000
Arg3: 00000000
Arg4: 00000000
 
Debugging Details:
------------------
 
 
CUSTOMER_CRASH_COUNT:  1
 
DEFAULT_BUCKET_ID:  DRIVER_FAULT
 
BUGCHECK_STR:  0x8086
 
PROCESS_NAME:  System
 
LAST_CONTROL_TRANSFER:  from f7438973 to 805337d9
 
STACK_TEXT:  
f790ec78 f7438973 00008086 894f34c0 89b70000 nt!KeBugCheck+0x14
WARNING: Stack unwind information not available. Following frames may be wrong.
f790ed20 f74360ff 89b70000 894f34c0 89b9f000 iaStor+0x11973
f790ed54 f7458cf4 00000000 89b70000 894f34c0 iaStor+0xf0ff
f790ed80 f7438867 89b70000 894f34c0 00000000 iaStor+0x31cf4
f790eda4 f7438d32 00b9f000 8057aeff 89b9f000 iaStor+0x11867
f790eddc 804f88ea f7438d22 89b9f000 00000000 iaStor+0x11d32
00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x16
 
 
STACK_COMMAND:  kb
 
FOLLOWUP_IP: 
iaStor+11973
f7438973 ??              ???
 
SYMBOL_STACK_INDEX:  1
 
SYMBOL_NAME:  iaStor+11973
 
FOLLOWUP_NAME:  MachineOwner
 
MODULE_NAME: iaStor
 
IMAGE_NAME:  iaStor.sys
 
DEBUG_FLR_IMAGE_TIMESTAMP:  40608c73
 
FAILURE_BUCKET_ID:  0x8086_iaStor+11973
 
BUCKET_ID:  0x8086_iaStor+11973
 
Followup: MachineOwner
---------
 
kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
 
Unknown bugcheck code (8086)
Unknown bugcheck description
Arguments:
Arg1: 00000000
Arg2: 00000000
Arg3: 00000000
Arg4: 00000000
 
Debugging Details:
------------------
 
 
CUSTOMER_CRASH_COUNT:  1
 
DEFAULT_BUCKET_ID:  DRIVER_FAULT
 
BUGCHECK_STR:  0x8086
 
PROCESS_NAME:  System
 
LAST_CONTROL_TRANSFER:  from f7438973 to 805337d9
 
STACK_TEXT:  
f790ec78 f7438973 00008086 894f34c0 89b70000 nt!KeBugCheck+0x14
WARNING: Stack unwind information not available. Following frames may be wrong.
f790ed20 f74360ff 89b70000 894f34c0 89b9f000 iaStor+0x11973
f790ed54 f7458cf4 00000000 89b70000 894f34c0 iaStor+0xf0ff
f790ed80 f7438867 89b70000 894f34c0 00000000 iaStor+0x31cf4
f790eda4 f7438d32 00b9f000 8057aeff 89b9f000 iaStor+0x11867
f790eddc 804f88ea f7438d22 89b9f000 00000000 iaStor+0x11d32
00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x16
 
 
STACK_COMMAND:  kb
 
FOLLOWUP_IP: 
iaStor+11973
f7438973 ??              ???
 
SYMBOL_STACK_INDEX:  1
 
SYMBOL_NAME:  iaStor+11973
 
FOLLOWUP_NAME:  MachineOwner
 
MODULE_NAME: iaStor
 
IMAGE_NAME:  iaStor.sys
 
DEBUG_FLR_IMAGE_TIMESTAMP:  40608c73
 
FAILURE_BUCKET_ID:  0x8086_iaStor+11973
 
BUCKET_ID:  0x8086_iaStor+11973
 
Followup: MachineOwner
---------
[+][-]07/27/09 11:53 PM, ID: 24958385

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[+][-]07/28/09 07:46 AM, ID: 24961195

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Zone: Windows XP Operating System
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Solution Provided By: Jonvee
Participating Experts: 3
Solution Grade: A
 
 
[+][-]09/01/09 12:59 PM, ID: 25235321

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[+][-]09/24/09 06:48 AM, ID: 25413304

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