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9.1

Unmountable Boot Volume, Console Repair fails, Hard Disk fails on 4 message blocks on IDE diagnostics

Asked by KPMcCord in Windows XP Operating System, Hard Drives & Storage, PC Laptops

Tags: Dell Inspiron 5100, XP Home, Unmountable Boot Volume

I have a customer with a Dell Inspiron 5100 laptop with XP Home that won't boot. It gives the blue screen with this message on boot:    
Unmountable Boot Volume    
Stop 0x000000ED (UNMOUNTABLE_BOOT_VOLUME)

The one time I was able to, Running the diagnostics gave the following IDE errors:

IDE Disk - Read Test
Error - 0F00:0244
Block 6581645
Uncorrectable data error or media is write protected

IDE Disk - Read Test
0F00:0244
Block 54605071
Uncorrectable data error or media is write protected

IDE Disk - Verify Test
Error - 0F00:1A44
Block 6581645
Uncorrectable data error or media is write protected

IDE Disk - Verify Test
Error - 0F00:1A44
Block 54605071
Uncorrectable data error or media is write protected

Hard Drive installed in laptop, 30G, I, 9.5MM, 4.2K Toshiba-Neptune

Originally the problem was that the wireless said it was connecting to the internet but you couldn't get explorer to display the page.  I ran antivirus clean-up and got access to internet going again.  Shut computer off overnight and came back next day to make sure it was ready to go back to the customer and then the blue screen error came up.  I have tried "last known good config",  "safe mode",  "normal mode",  and repair console.....without success.    

I took the hard drive out and attached it as a USB drive to another computer to try to chkdsk or access data & you can see the drive but you can't access anything.  When you try to go to properties of the hard drive, it freezes up.

The customer never got the recovery CDs and at this point I am not sure that would help. Does anyone know of any way I could possibly recover the data with out sending it off or what I might do to restore this drive to get in and back up her data.  The back up she thought she had made is non-existant..

Now I can't get into the Recovery Console.  I was going to try to do one of the 2 suggestions from Dell website but without Recovery Disks or Recovery Console, I am not sure what to try to do next.

Thanks.
[+][-]07/28/09 08:50 PM, ID: 24967036Assisted Solution

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[+][-]07/28/09 09:14 PM, ID: 24967136Accepted Solution

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About this solution

Zones: Windows XP Operating System, Hard Drives & Storage, PC Laptops
Tags: Dell Inspiron 5100, XP Home, Unmountable Boot Volume
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Solution Provided By: xctechxc
Participating Experts: 3
Solution Grade: A
 
[+][-]07/29/09 01:09 AM, ID: 24967952Assisted Solution

Assisted solutions are selected by the member who asked the question as a comment that contributed to their question's solution.

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