Question

Remote Access Connection Manager will not start in WXP-SP3

Asked by: AJ524

Hello All,

I have a Lenovo X300 laptop that used to be able to connect to Verizon Wireless' mobile broadband network via an integrated air card, but for the last month or so it has not been able to do so.  

The mobile broadband modem shows up in the hardware manager without a problem and it even passes the functionality tests included in the Verizon Wireless Access Manager software, but when it comes time to locate and join the Verizon Wireless' network, no networks are found on the list.  Various troubleshooting steps, including running the set-up wizard included in the VZW access manager show the initial error:

"Unable to create a new connection - Error 711."

Digging around for that error lead me to verifying that the following services are enabled:
- Telephony
- Remote Access Connection Manager
- Remote Access Auto Connection Manager

I found that the Remote Access Auto Connection Manager was not running.  When I tried to start that process I get the error:
"Could not start the Remote Access Auto Connection Manager service on Local Computer.
Error 1068: The dependency service or group failed to start."

Checking dependencies, I see that Remote Access Control Manager is on that list and also not running.  I tried to start that service and I get the following error:
"Could not start the Remote Access Connection Manager service on Local Computer.
Error 5: Access is denied."

- I have verified that the service is trying to be run by the system account.
- Many hits for this problem around the net refer to a problem using system restore and/or upgrading to SP1.  This system was not recently restored and is running SP3.
- I have tried the usual reboot, uninstall/reinstall the mobile broadband card through hardware management
- I am not running SEP (found a hit talking about how SEP can sometimes cause this) and in-fact uninstalled AVG thinking maybe it might have somehow locked down the ability to add new dial-up connections... but no luck.

Does anyone have any idea why I'd be getting an access denied error message?  Any suggestions on a fix??   Thanks in advance!

This Question has been solved and asker verified All Experts Exchange premium technology solutions are available to subscription members.

Subscribe now for full access to Experts Exchange and get

Instant Access to this Solution

  • Plus...
  • 30 Day FREE access, no risk, no obligation
  • Collaborate with the world's top tech experts
  • Unlimited access to our exclusive solution database
  • Never be left without tech help again

Subscribe Now

Asked On
2009-08-04 at 12:20:51ID24625926
Tags

Microsoft Windows XP Service Pack 3

,

Remote Access Connection Wizard

,

Error 5: Access is Denied

Topics

Windows XP Operating System

,

Computer Modems

,

Network Cards & Adapters

Participating Experts
2
Points
0
Comments
4

Trusted by hundreds of thousands everyday for fast, accurate and reliable tech support.

  • "The time we save is the biggest benefit of Experts Exchange to Warner Bros. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange." Mike Kapnisakis, Warner Bros.
  • "Our team likes having a resource that is more secure than just using Google and most experts using this service really know their stuff. It's nice to look here first versus using Google." Dayna Sellner, Lockheed Martin
  • "Anytime that I've been stumped with a problem, 9 out of 10 times Experts Exchange has either the accepted solution or an open discussion of the potential solution to the problem." Kenny Red, eBay Inc.

See what Experts Exchange can do for you.

Got a question?

We've got the answer.

Experts Exchange has been collecting answers to technology questions since 1996…3 million and counting! If you have a question, chances are we already have your answer.

Screenshot of Experts Exchange Knowledgebase

Need individual assistance?

Our experts are ready to help.

If you can't find the exact answer you're looking for, ask our exclusive community of 50,000 experts. You’ll get a personalized answer from a trusted professional.

Screenshot of Experts Exchange Knowledgebase

Want to learn from the best?

Read articles from industry experts.

Thousands of free tech tips, tricks, how-to’s and tutorials are available in our peer reviewed articles section. See for yourself how smart our experts are, no login required.

Screenshot of an Article

Working on a long term project?

Store your work and research.

Save solutions to your questions, answers you’ve discovered through searching plus helpful articles in your personal knowledgebase for easy future access.

Screenshot of Experts Exchange Knowledgebase

Access the answers to your technology questions today.

Subscribe Now

30-day free trial. Register in 60 seconds.

What Makes Experts Exchange Unique?

Members of the expert community talk about why the experience at Experts Exchange is different than what you will find anywhere else.

Trusted by the world's most respected brands.

image of each brand's logo

Faithfully serving IT professionals since 1996.

Experts Exchange Logo

Try it out and discover for yourself.

Subscribe Now

30-day free trial. Register in 60 seconds.

Related Solutions

  1. Service: Telephony
    Telephony services on Win2000 machines, I've also seen other such telephony stuff on Win98 systems. What is it? If a computer is hooked to an Ethernet network, no modem card inside, in a building that has a propriatary phone service... Can I disable this service? No modem...
  2. Dell, Dell Mobile Broadband Utility, 2.06.03.26,…
    I recently purchased a Dell XPS M 1330 laptop for my boss, It came with dell mobile broadband, we were connected for several weeks, Without provication, or updating, it now refuses to connect, I suspect Vista, but not knowing, I guess it could be anything....I have given the ...
  3. Mobile Broadband Signal Enhancement
    Hi Experts, Not sure where to post this - but here goes. I'm looking to relocate my home-office but have realised that it's unlikely I will be able to obtain ADSL through a landline due to distance from the exchange. I've looked at Satellite Broadband but that seems both e...
  4. Virgin Mobile Broadband and VPN
    I just got a Virgin Mobile Broadband usb device. When I use my Blackberry through sprint as a data device, I'm able to connect via PPTP vpn. when I try to use the exact same connection on the same computer with Virgin Mobile Broadband, it get's stuck on "verifying user...
  5. Managing AVG on a remote subnet
    Hello, I have AVG 8.5 installed at the primary location, I have a secondary location on a different subnet that I can push AVG out to the remote stations and they install and appear to work. The problem is that the stations aren't reporting back to the AVG ADMIN console so I ...

Free Tech Articles

  1. WARNING: 5 Reasons why you should NEVER fix a computer for free.
    It is in our nature to love the puzzle. We are obsessed. The lot of us. We love puzzles. We love the challenge. We thrive on finding the answer. We hate disarray. It bothers us deep in our soul. W...
  2. SCCM OSD Basic troubleshooting
    SCCM 2007 OSD is a fantastic way to deploy operating systems, however, like most things SCCM issues can sometimes be difficult to resolve due to the sheer volume of logs to sift through and the dispe...
  3. Migrate Small Business Server 2003 to Exchange 2010 and Windows 2008 R2
    This guide is intended to provide step by step instructions on how to migrate from Small Business Server 2003 to Windows 2008 R2 with Exchange 2010. For this migration to work you will need the fo...
  4. Create a Win7 Gadget
    This article shows you how to create a simple "Gadget" -- a sort of mini-application supported by Windows 7 and Vista. Gadgets can be dropped anywhere on the desktop to provide instant information, ...
  5. Outlook continually prompting for username and password
    There have been a lot of questions recently regarding Outlook prompting for a username and password whilst using Exchange 2007. There are a few reasons why this would happen and I will try to cover t...
  6. Backup Exchange 2010 Information Store using Windows Backup
    There seems to be quite a lot of confusion around the ability to backup Exchange 2010 using the built in Windows Backup feature. This stems from the omission of this feature prior to Exchange 2007 s...

Cloud Class Webinars

  1. Avoiding Bugs in Microsoft Access
    Alison Balter takes and in-depth look at avoiding bugs in Access. In this webinar you will learn about using the immediate window to debug your applications, invoking the debugger, using breakpoints to troubleshoot, stepping through code, setting the next statement to execute, ...
  2. Top 10 Best New Features in Visio 2010
    Scott Helmers gives live demonstrations of the top 10 new features in Visio 2010. This webinar will teach you how to create compelling diagrams by adding shapes to the page with a single click, linking the shapes in a diagram to data in Excel (or SQL Server, or SharePoint), ...
  3. IT Consultant Business Secrets Revealed
    Michael Munger, Experts Exchange tech pro and IT consultant, pulls back the curtain on his very successful businesses and answers question on every IT consultant and business owner should know about. He shares secrets on what he did to solve the 5 most common problems in IT, ...
  4. Disaster Recovery and Business Continuity
    Quest CTO, Mike Billon, gives an overview of the steps involved in building a dunamic disaster recovery plan. Through case studies and an examination of software/hardware tooles for monitoring and testing, you'll gain a better understandin of where you are, where you want ...
  5. Organize Your Visio Diagrams with Containers and Lists
    Scott Helmers uses cross functional flowcharts, wireframe diagrams, data graphic legends and seating charts to teach you: how to ustilize all three new structured diagram components in Visio 2010, the best practices for organizeing shapes in previous version of Visio, how to organize ...
  6. How to Us Objects, Properties, Events and Methods in Microsoft Access
    Alison Dalter gives an in-depbth look at objects, properties, events and methods in Microsoft Access. In this webinar you will learn about using the object browser, referring to objects, working with properties and methods, working with object variables, understanding the ...

Join the Community

Give a Little. Get a Lot.

Join the community of experts here and help other tech pros by answering question in your area of expertise. You can earn FREE access to all Experts Exchange's premium features and resources.

Join the Community

Answers

 

by: SysExpertPosted on 2009-08-04 at 13:17:34ID: 25017721

1) test the card on a different machine if possible

2) Check fr anything in the event logs

3) Contact Verizon .

Is it possible the antenna is faulty or disconnected ?


I hope this helps !

 

by: AJ524Posted on 2009-08-04 at 14:17:41ID: 25018249

Thank you for the comment.  
1: The card is internal and therefore cannot be tested on any other machine.
2: The event logs are fairly clean with the exception of the errors I have reported.  I will double check for anything beyond that.
3: Verizon did their testing and even the VZ software says the broadband modem is working properly. This seems to be more of a problem with windows service functionality rather than malfunctioning hardware.  

For example... another symptom of this problem is that I am unable to add any dial-up modems.  The option is grayed out when trying to add additional internet connections.    Most of the posts I have seen around the net report this exact same symptom along with this inability to start this service.  I considered that the broadband modem may be malfunctioning and tying up resources, but uninstalling the broadband modem from hardware management did not resolve the issue, so I'm guessing it's not the broadband modem.

Any other suggestions would be much appreciated.  Thanks!

 

by: AJ524Posted on 2009-08-11 at 13:16:30ID: 25072882

I ended up reinstalling windows.   Seems to be the only solution to this.  4 hours for a reinstall is much more efficient than 12 hours of troubleshooting only to come up empty handed.  

 

by: corxeausPosted on 2009-11-07 at 15:20:32ID: 25768560

Hi; I was thinking all along as I read the problem that the computer may have been smurfed or may have suffered a root attack resulting in your ablility to access the network/internet and the pc would possibly need to be formatted, but glad to find you only needed to do a re-install. I ended up going to a completely different xp os when my pc was attacked.

20120131-EE-VQP-002

3 Ways to Join

30-Day Free Trial

The Experts

98% positive feedback on 31,087 answers since March 2000. angeliii is a Microsoft Most Valuable Professional for his work with MS SQL Server & Develoment.

He has also proven his knowledge of Visual Basic Programming, PHP Scripting and Oracle Databases.

The Experts

97% positive feedback on 10,752 answers since July 2000. lrmoore has more than 18 years experience in the networking industry.

The six-time Mircosoft MVPs specialties include firewalls, virtual private networking, and network management.

Testimonials

"...and excellent source for support... Kind of like having your very own IT dept." Electriciansnet

Testimonials

"I was apprehensive at signing up at first. However... it has already made my life as an IT administrator much easier." JaCrews

Testimonials

"WOW! You guys have great, active, and knowledgeable people on here." moore50

Business Clients

Business Clients

In the Press

"If you’ve got a question... Experts Exchange can supply an answer.”

In the Press

"...an invaluable aid for both IT professionals and those who require tech support."

In the Press

"where IT professionals provide quick answers on just about any topic"

Business Account Plans

Loading Advertisement...