[x]
Posted via EE Mobile

Search, ask, and monitor your questions on the go with EE Mobile. Visit Experts Exchange from your mobile device and never be out of touch again.
Question
[x]
Attachment Details
[x]
The Solution Rating System

With so many solutions, how can you tell which solutions are most likely to help you and which ones are not? To provide you with a tool to use, we rate our solutions based on various elements that most accurately determine if a solution is a quality solution. To explain what factors affect the solution rating, here are the elements we take into consideration when formulating our solution rating.

  • The Grade of the Solution
  • The Zone Rank of the Expert Providing the Solution
  • The Number of Author and Expert Comments
  • The Number of Experts Contributing
  • The Feedback of the Community

Your Input Matters
Because of the way the system is set up, the most important variable in this equation is you. As a member of Experts Exchange, you are able to cast your vote on the quality of the solutions in regard to how complete, accurate, helpful and easy to understand each solution is. When you provide your feedback, each rating is adjusted accordingly. So, if you see a solution that has a poor rating that you think is a good solution, let us know by rating it. As you do, the rating will be adjusted and will become more accurate for other members of our site.

If you have any suggestions that you would like to make for our rating system, please ask a question in the Suggestions Zone of Community Support.

Thank you!
8.2

Remote Access Connection Manager will not start in WXP-SP3

Asked by AJ524 in Windows XP Operating System, Computer Modems, Network Cards & Adapters

Tags: Microsoft Windows XP Service Pack 3, Remote Access Connection Wizard, Error 5: Access is Denied

Hello All,

I have a Lenovo X300 laptop that used to be able to connect to Verizon Wireless' mobile broadband network via an integrated air card, but for the last month or so it has not been able to do so.  

The mobile broadband modem shows up in the hardware manager without a problem and it even passes the functionality tests included in the Verizon Wireless Access Manager software, but when it comes time to locate and join the Verizon Wireless' network, no networks are found on the list.  Various troubleshooting steps, including running the set-up wizard included in the VZW access manager show the initial error:

"Unable to create a new connection - Error 711."

Digging around for that error lead me to verifying that the following services are enabled:
- Telephony
- Remote Access Connection Manager
- Remote Access Auto Connection Manager

I found that the Remote Access Auto Connection Manager was not running.  When I tried to start that process I get the error:
"Could not start the Remote Access Auto Connection Manager service on Local Computer.
Error 1068: The dependency service or group failed to start."

Checking dependencies, I see that Remote Access Control Manager is on that list and also not running.  I tried to start that service and I get the following error:
"Could not start the Remote Access Connection Manager service on Local Computer.
Error 5: Access is denied."

- I have verified that the service is trying to be run by the system account.
- Many hits for this problem around the net refer to a problem using system restore and/or upgrading to SP1.  This system was not recently restored and is running SP3.
- I have tried the usual reboot, uninstall/reinstall the mobile broadband card through hardware management
- I am not running SEP (found a hit talking about how SEP can sometimes cause this) and in-fact uninstalled AVG thinking maybe it might have somehow locked down the ability to add new dial-up connections... but no luck.

Does anyone have any idea why I'd be getting an access denied error message?  Any suggestions on a fix??   Thanks in advance!
[+][-]08/04/09 01:17 PM, ID: 25017721Expert Comment

At Experts Exchange, members can ask their questions to thousands of technology professionals, also known as Experts. Experts compete and collaborate to answer those questions by leaving comments like this one.

Start your 30-day free trial to view this Expert Comment or ask the Experts your question.

 
[+][-]08/04/09 02:17 PM, ID: 25018249Author Comment

Often, when Experts are collaborating with members who have asked questions, they will request additional information about the problem. Askers respond with an author comment like this one.

Start your 30-day free trial to view this Author Comment or ask the Experts your question.

 
[+][-]08/11/09 01:16 PM, ID: 25072882Accepted Solution

View this solution now by starting your 30-day free trial. Setting up your free trial is quick, easy, and secure. We will return you to this solution, unlocked, when you're done.

About this solution

Zones: Windows XP Operating System, Computer Modems, Network Cards & Adapters
Tags: Microsoft Windows XP Service Pack 3, Remote Access Connection Wizard, Error 5: Access is Denied
Sign Up Now!
Solution Provided By: AJ524
Participating Experts: 2
Solution Grade: A
 
 
Loading Advertisement...
20091111-EE-VQP-89 - Hierarchy / EE_QW_3_20080625