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5.8

Windows XP - Desktop and Start Menu are Missing - Malware?

Asked by kpratola in Windows XP Operating System, Anti-Virus, HijackThis Software

Tags: Windows XP, Virus, Malware

This looks like a pretty bad issue. First the customer told me that all his desktop icons disappeared. I thought maybe he accidentally hid them. He also says that when he goes to google and searches for something, when he clicks on the search results, he is directed somewhere else. Ok, so it sounds like his browser is being hi-jacked. But this I didn't expect. Look at the screen shot below when I remoted into his PC. No icons, no start button. Customer has XP Home Edition. Right-clicking on the desktop does absolutely nothing. I can bring up the task manager and select New Task, but I cannot run explorer.exe. I just get a permissions error. I was able to install Malwarebyte's, but after scanning for 8 seconds, the program just closes. Now I am trying an online scan to see if that works. I can't access My Computer at all. I really can't even run most programs. After Malwarebyte's closes, I cannot open it again. Not even by typing the exact path in the New Task window. I can open IE, but it won't let me access his hard drive or anything. I just keep getting an error about permissions. Obviously not all his permissions are gone since I am able to install software. But his PC is definitely in bad shape. Unfortunately he lives in CA, and I live in NJ, so I have to do this all remotely.

Any ideas, or a decent program I can run to get this shit off his PC?
Attachments:
 
chris.jpg (1.3 MB) (File Type Details) 
Screen Shot
Screen Shot
 
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[+][-]08/07/09 10:39 AM, ID: 25045191Accepted Solution

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About this solution

Zones: Windows XP Operating System, Anti-Virus, HijackThis Software
Tags: Windows XP, Virus, Malware
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Solution Provided By: kpratola
Participating Experts: 5
Solution Grade: A
 
 
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