Question

Dell XPS 710 SATA Drivers for WD3200KSRTL BLUE SCREEN XP INSTALL

Asked by: riot544

I have a Dell XPS 710. Everything is factory installed blocking the video card and, of course, the hard drive. This is a NEW WD3200KSRTL hard drive, and I am attempting to install Windows XP SP3 from a CD. Every time Windows Setup runs, it loads all the files and then says "Setup is Starting Windows" in the status bar. After that, a blue screen error occurs that states:
STOP 0x0000007B

This is commonly a problem associated with missing SATA drivers. I have already tried an alternate video card and even an alternate hard drive to no avail. Well, unfortunately I have no idea where those drivers are or if they even exist. I do not believe that the Dell website has them available for this machine/motherboard, as the SATA drivers listed are all from companies that are NOT Western Digital. I need help. I need these drivers, or a solution to my problem.

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Asked On
2009-08-13 at 20:40:34ID24651937
Tags

Dell

,

XPS 710

,

SATA Drivers

,

WD3200KSRTL

,

STOP 0x0000007B

Topics

Windows XP Operating System

,

Computer Motherboards

,

Drivers

Participating Experts
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Comments
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Answers

 

by: eviningPosted on 2009-08-13 at 20:56:59ID: 25095154

have u checked that ur sata settings are correct in ur BIOS?

 

by: eviningPosted on 2009-08-13 at 21:01:10ID: 25095166

can u post a link to the dell page u saw the sata drivers on? the sata drivers are not drive specific, as far as as i know, sata is a standard protocol that all drives use

 

by: riot544Posted on 2009-08-13 at 21:06:22ID: 25095181

Here is a link to the driver download page specific for the XPS 710:
http://support.dell.com/support/downloads/driverslist.aspx?c=us&l=en&s=gen&ServiceTag=&SystemID=XPS_710&os=WW1&osl=en&catid=&impid=

Also, I had a previously loaded OS on this computer (Vista), which worked just fine. I got a new hard drive and I wish to install XP to avoid headaches. I am using the same SATA slot as I used with the working hard drive.

 

by: riot544Posted on 2009-08-13 at 21:09:13ID: 25095190

And just to add some detail, the BIOS is in fact the most recent version that has been released by Dell.

 

by: eviningPosted on 2009-08-13 at 21:21:24ID: 25095233

what service pack is the xp u are using?

 

by: CheVive92626Posted on 2009-08-13 at 21:44:33ID: 25095315

"This is commonly a problem associated with missing SATA drivers."

These may be the drivers you need, and they're a Dell XPS 710 download.

The URL is:
http://support.dell.com/support/downloads/driverslist.aspx?c=us&l=en&s=gen&ServiceTag=&SystemID=XPS_710&os=WW1&osl=en&catid=&impid=

Open up the SATA Drives section to reveal nVidia - Driver (8/27/2007, v6.99, A06). Download the file (nVidia_MediaShield_A06_R164975.exe) and extract it. Navigate to the 699RAID32 folder and copy the contents of this folder (disk1, idecoi.dll, nvatabus.sys, nvraid.cat, nvraid.inf, nvraid.sys, nvraidco.dll, txtsetup.oem) to a floppy disk.

F6 these into your installation setup and let us know what happens.

Also, there's a Dell XPS System BIOS update (v1.4.1) for the 710 which includes "Improved SATA Drive detection".

The URL is http://support.dell.com/support/downloads/download.aspx?c=us&l=en&s=gen&releaseid=R157685&SystemID=XPS_710&servicetag=&os=WW1&osl=en&deviceid=10634&devlib=0&typecnt=0&vercnt=4&catid=-1&impid=-1&formatcnt=1&libid=1&fileid=210413

Fixes and Enhancements
- Fixed CMOS clear after AC and Battery loss.
- Microcode updates.
- Added support for new processors.
- Fixed system hang with certain processors.
- Fix for some USB devices.
- Restore the 1394 GUID after a S3 resume.
- New RAID ROM 9.83
- Fixed an issue with the NIC being disabled during POST.
- Updated the expansion ROM Bar allocation code.
- Removed the code that reinitializes the processor thread count.
- Update to the EPP memory support.
- Improvements to the s3 resume times.
- Improved SATA Drive detection. <==========
- Updates to the PCIE configuration code.
- Update to our internal USB diagnostics calling routine.

I'd F6 the drivers above first though, and you may still need to adjust the current BIOS settings.

 

by: jamietonerPosted on 2009-08-13 at 22:01:21ID: 25095371

You need the driver for the motherboards sata controller not the hard drive. Here's the latest chipset and sata drivers from Nvidia(you could also use the driver CheVive92 posted). I would extract the drivers and slipstream the sata driver onto a xp cd using nlite(www.nliteos.com) or copy the drivers to a floppy disk and use f6 during the xp setup to install the drivers(if you don't have a floppy nlite is the best option).
http://www.nvidia.com/object/nforce_winxp_15.25.html

 

by: xtreminatorPosted on 2009-08-14 at 01:12:08ID: 25096006

STOP 0x0000007B

This can be caused by: an incorrect driver for a SCSI, RAID, or UDMA IDE controller; incorrect ARC path in the Boot.ini; or a failed boot device.

During install, press F6 at prompt to install third-party Mass Storage drivers



u need to update ur SATA controller driver. during XP installation.

 

by: zhnpkPosted on 2009-08-14 at 01:42:50ID: 25096141

Hi,
I have faced similar situations and errors during my xp and windows 2003 server installations on both desktops and laptops, and I 80% of the times resolve this problem by adjusting the native sata controller/harddrive compatibility mode in BIOS to compatibility or IDE. and that works
the alternative is whilest installing windows xp press F6 when it prompts in the beginning for third party sata drivers (you will need a floppy drive to do this)

 

by: YogalingamPosted on 2009-08-14 at 01:43:42ID: 25096145

Did you check if your HDD is detected on the Bios,
Also consider checking with Dell if your new HDD is supported on your dell XPS 710 - Some versions of Dell bios does not allow non dell products (if you dont purchase from dell).

 

by: riot544Posted on 2009-08-14 at 13:42:27ID: 25102164

Ok, I was able to slipstream the driver linked from the Dell website into my SP3 install CD.
Unfortunately, now when setup finishes copying and Windows is actually being installed, the Install freezes at "Installing Devices" (34 Minutes remaining). Is this a different issue all together, or could it be the same problem biting me just a little bit later?

 

by: jamietonerPosted on 2009-08-14 at 13:57:42ID: 25102265

This is usually a different issue try unplugging all external devices, only leave the mouse, keyboard and monitor attached(and power of course) and see if it still stalls at 34 min.

 

by: CheVive92626Posted on 2009-08-14 at 14:22:29ID: 25102463

It's appears you may want to slipstream all the drivers -- those on Dell's site, or those extracted from the nForce 15.25 download -- into your SP3 CD using nlite.

If memory serves, I believe all of the 15.25 drivers (from folders Audio, Awy, Ethernet, IDE, SMBus and SMU) will fit on to a single CD, but that was over 6 weeks ago and that's stretching it for my memory these days....

 

by: riot544Posted on 2009-08-14 at 14:34:18ID: 25102545

Never mind my last post. I simply restarted the installation and it was smooth sailing from there. Thank you for all the help! I was going crazy!

 

by: eviningPosted on 2009-08-14 at 21:25:42ID: 25104205

short trip, lol just kidding

 

by: riot544Posted on 2009-08-15 at 20:31:46ID: 25107729

OK. New problem! So, I was able to get XP installed and everything is working great! All drivers, etc.

Unfortunately, every time I restart/turn on my computer, an error occurs that says "No Boot Device Available."

I have explored the BIOS, and I have tried putting the boot order with CD first and with SATA first. Neither option fixes the problem. I have switched the SATA cable, which only causes the BIOS to fail to find the hard drive. I have also run the recovery to replace the boot files to no avail.

I don't know what else to do... should I replace the SATA cable?

The only way for me to boot into XP is to set boot from CD and have a bootable CD in the drive at startup. Obviously this is something I want to avoid having to do.

 

by: CheVive92626Posted on 2009-08-16 at 00:49:50ID: 25108139

When you added the SATA drivers to the XPSP3 CD using nLite, did you add both the SATARAID (NVIDIA nForce Storage Controller / NVIDIA RAID Driver) **AND** the SATA_IDE (NVIDIA nForce Storage Controller) drivers? Both of them need to be added via nLite. If both weren't then that may be why you (1) needed to restart the system to complete the installation and (2) are now having problems getting the SATA HDD recognized during boot up.

20120131-EE-VQP-002

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