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08/14/2009 at 07:02AM PDT, ID: 24652913
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9.2

Add Printer Wizard disabled

Asked by rettif9 in Windows XP Operating System, Anti-Spyware, Printers

Tags: Windows XP pro sp3, Printers, Spyware

Windows XP Pro sp3 Dell Vostro 220
Customers original issue was spyware, and system freeze-ups McAfee protection installed and functioning.
Used Malwarebytes, Superantispyware, Spybot S&D, Combofix, and MGTools to remove spyware. System was also blue screening, followed onscreen instructions using Dell driver roll-back utility which seemed to solve that problem. After completing scans there were still three traces in System Restore points. Turned off system restore and rescanned then turned system restore back on. Used Ccleaner to clean system and registry then installed Microsoft updates including sp3 and ran defragmenter.
Upon returning system to customer discovered printer not fuctioning, attempted to uninstall and reinstall printer driver and discovered that Add Printer Wizard is disabled. ran sfc /scannow no effect.
Tried to run Add Printer from command line run32dll shell32SHHelpShortcuts_Rundll AddPrinter
error message: Error loading shell32SHHelpShortcuts_RunDLL
The specified module could not be found.
I have reviewed;
http://www.experts-exchange.com/OS/Microsoft_Operating_Systems/Windows/98/Q_21311891.html?sfQueryTermInfo=1+add+printer+wizard  - wrong OS but interesting
http://www.experts-exchange.com/OS/Microsoft_Operating_Systems/Windows/NT/Q_10160437.html  - follwed this format
http://members.shaw.ca/bsanders/CleanPrinterDrivers.htm - useful to squirrel away
http://members.shaw.ca/bsanders/AddNewFails.htm - not exactly my issue haven't tried this yet.
http://techrepublic.com.com/5206-6230-0.html;jsessionid=N6PEYKomcT_skBlbfr?forumID=101&threadID=211519&start=0 - found Printui.dll in several places including system32 folder
[+][-]08/14/09 07:58 AM, ID: 25098717

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[+][-]08/18/09 07:38 AM, ID: 25123703

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[+][-]08/18/09 07:40 AM, ID: 25123719

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[+][-]08/18/09 02:31 PM, ID: 25127881

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[+][-]08/21/09 07:35 AM, ID: 25152212

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[+][-]08/22/09 04:47 AM, ID: 25158333

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About this solution

Zones: Windows XP Operating System, Anti-Spyware, Printers
Tags: Windows XP pro sp3, Printers, Spyware
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Solution Provided By: BillDL
Participating Experts: 3
Solution Grade: A
 
 
[+][-]08/22/09 05:42 AM, ID: 25158499

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[+][-]08/22/09 08:19 AM, ID: 25159003

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[+][-]08/22/09 09:07 AM, ID: 25159137

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20091111-EE-VQP-91 - Hierarchy / EE_QW_3_20080625