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08/17/2009 at 12:33PM PDT, ID: 24659316
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9.1

Windows Security Update (KB973507) knocked out our ability to use the Microsoft Office Document Imaging 2003 Viewer Control

Asked by infotechCDI in Windows XP Operating System, Microsoft Applications

Tags: Microsoft Office Imaging Viewer, Windows XP, Microsoft Office, Windows Update

We have a custom Visual Basic application which uses the MDIVWCTL.DLL file provided by the Microsoft Office Document Imaging 2003 Viewer Control, to make a scanned image available to our end user.  This has been working perfectly up until a couple of days ago.

After extensive troubleshooting we have determined that the application of the Security Update for Windows XP (KB973507) causes our application to crash and no longer be able to call the MDIVWCTL.DLL file to display our image.  Unfortunately rolling back the updates is not an option because on systems that are current with updates there are 5 other updates that are dependent on this particular update (KB956744, KB960859, KB971557, KB971657, & KB973869). In addition the PC running our application is not always under our administration so I can't image any of our clients would welcome the fact that we would be asking them to remove security patches.

We know for sure that update KB975307 is the cause.  This has been proven by taking an un-updated system, and applying updates from the past month one by one until the application stops working.  It stopped working after the install of KB973507.  I was unable to uninstall this update since I had none of the other dependent updates and as soon as it was uninstalled the application started functioning again.

What is the best way to approach this issue?  I would imagine since the control is a Microsoft Product that they should be able to (and would want to) address any issue that causes it to stop working.  However, since this is the first time encountering such an issue I thought it would be best to post it here to get the experts' advice.

Thanks in advance.
[+][-]08/17/09 12:45 PM, ID: 25117725

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[+][-]08/17/09 12:50 PM, ID: 25117771

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[+][-]08/19/09 06:46 AM, ID: 25132518

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[+][-]08/19/09 06:53 AM, ID: 25132589

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[+][-]08/20/09 09:45 AM, ID: 25144608

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About this solution

Zones: Windows XP Operating System, Microsoft Applications
Tags: Microsoft Office Imaging Viewer, Windows XP, Microsoft Office, Windows Update
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Solution Provided By: ram_kerala
Participating Experts: 1
Solution Grade: A
 
 
[+][-]08/24/09 01:15 PM, ID: 25172100

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