Question

New Laptop Dell E6400 Bugcheck BSOD

Asked by: kkatula

We purchased around 14 Dell E6400 Laptops and built an image for them that included all the software needed for a migration in Mexico.  After imaging a few of them, I received a BSOD when I pressed the power button and the computer rebooted.  We tested the image for 2 weeks with no issues, ran a memtest and everything passed.  Can someone please decipher the bug check?  Out of 14 laptops I would say 3 of them so far has BSOD.

Event Type:	Error
Event Source:	System Error
Event Category:	(102)
Event ID:	1003
Date:		8/31/2009
Time:		4:51:54 PM
User:		N/A
Computer:	COMPUTER
Description:
Error code 000000c2, parameter1 00000007, parameter2 00000cd4, parameter3 142b0601, parameter4 e793cc30.
 
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 53 79 73 74 65 6d 20 45   System E
0008: 72 72 6f 72 20 20 45 72   rror  Er
0010: 72 6f 72 20 63 6f 64 65   ror code
0018: 20 30 30 30 30 30 30 63    000000c
0020: 32 20 20 50 61 72 61 6d   2  Param
0028: 65 74 65 72 73 20 30 30   eters 00
0030: 30 30 30 30 30 37 2c 20   000007, 
0038: 30 30 30 30 30 63 64 34   00000cd4
0040: 2c 20 31 34 32 62 30 36   , 142b06
0048: 30 31 2c 20 65 37 39 33   01, e793
0050: 63 63 33 30               cc30

                                  
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Asked On
2009-09-01 at 14:50:13ID24699607
Tags

Windows XP SP3 Blue Screen of Death

Topic

Windows XP Operating System

Participating Experts
1
Points
500
Comments
6

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Answers

 

by: nobusPosted on 2009-09-02 at 00:03:11ID: 25238513

can you post a minidump ?

 

by: kkatulaPosted on 2009-09-02 at 07:33:27ID: 25241457

Here is the minidump. Thanks!

 

by: nobusPosted on 2009-09-02 at 08:15:47ID: 25241953

DEFAULT_BUCKET_ID:  DRIVER_FAULT   PROCESS_NAME:  csrss.exe
IMAGE_NAME:  win32k.sys

be careful, this is listed in some cases as malware :csrss.exe  -->>>   csrss.exe - csrss process informationProcess name: Trojan.W32.Sober
http://www.liutilities.com/products/wintaskspro/processlibrary/csrss/
http://www.neuber.com/taskmanager/process/csrss.exe.html

win32k.sys  on the other hand has been caused  by ram and disk....

so, maybe best to start testing both - i suggest to download ubcd, and run memtest86+ and the disk test you need : http://www.ultimatebootcd.com/

 

by: kkatulaPosted on 2009-09-02 at 11:27:27ID: 25244024

Thank you for the suggestion. We did run a full memtest and everything passed. We will try the disk test.

 

by: kkatulaPosted on 2009-09-09 at 07:24:52ID: 25291598

We corrected the issue which was caused by a new software package that was configured incorrectly, thank you for the inputs.

 

by: nobusPosted on 2009-09-09 at 07:58:48ID: 25291967

and tx for your feedback !

20120131-EE-VQP-002

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