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Asked by LegacyCA in Windows XP Operating System, Microsoft Operating Systems, Microsoft Windows Operating Systems
I have 3 individuals in our network who get backgrounds but no icons or taskbar upon login. They are all running Windows XP Pro SP2 and Symantec Endpoint Protection 11 anti-virus. It is possible to start explorer.exe through task manager, so I know it's still present and functional but it will not launch automatically.
I have disabled the anti-virus but no change in behavior. I checked the quarantine list to see if explorer.exe was being isolated and prevented from running but it was not in the list. I followed other postings that recommended checking for a Debugger registry key in the Image Execution Options. The only debugger key I found was in HKEY_LOCAL_MACHINE\Softwar
e\Microsof
t\Windows NT\CurrentVersion\Image File Execution Options\Your Image File Name Here without a path.
I deleted that debugger key and rebooted, but again no change in behavior. Anybody have any other ideas to help troubleshoot this?
20091111-EE-VQP-92 - Hierarchy / EE_QW_3_20080625
