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7.0

Blue Screen Troubleshooting Help

Asked by roberts0909 in Windows XP Operating System, Microsoft Windows Operating Systems, Microsoft Operating Systems

Tags: Microsoft XP Pro, SP3

I occasionally get Stop errors after the XP machine has been running for several hours.  I have information to work with but am having trouble figuring out what is important and how it relates to the rest.  


From the system log:

Error code 000000f4, parameter1 00000003, parameter2 896a3da0, parameter3 896a3f14, parameter4 805d297c.

This is preceded by several of the following warnings in sys log:

"An error was detected on device \Device\Harddisk3\D during a paging operation."

However, this is a bit confusing, since HD3 is an external USB drive I use for backups but D: is the optical drive.  


To make things more interesting, WinDB gives this result from the minidump (including the full text to show the version of analyzer etc.:

"Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\WINDOWS\Minidump\Mini092709-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: C:\websymbols
Executable search path is:
Windows XP Kernel Version 2600 (Service Pack 3) MP (2 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 2600.xpsp_sp3_gdr.090206-1234
Machine Name:
Kernel base = 0x804d7000 PsLoadedModuleList = 0x8055d720
Debug session time: Sun Sep 27 08:44:26.109 2009 (GMT-5)
System Uptime: 2 days 1:24:58.685
Loading Kernel Symbols
...............................................................
................................................................
.............................
Loading User Symbols
Loading unloaded module list
........................
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck F4, {3, 896a3da0, 896a3f14, 805d297c}

Unable to load image TfSysMon.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for TfSysMon.sys
*** ERROR: Module load completed but symbols could not be loaded for TfSysMon.sys
*** WARNING: Unable to verify timestamp for cmdguard.sys
*** ERROR: Module load completed but symbols could not be loaded for cmdguard.sys
unable to get nt!KiCurrentEtwBufferOffset
unable to get nt!KiCurrentEtwBufferBase
Probably caused by : hardware_disk

Followup: MachineOwner"


TfSysMon.sys (C:\WINDOWS\system32\drivers) is part of ThreatFire, the AV program I use.  But if that's the cause then why the conclusion of WinDB "Probably caused by : hardware_disk"?


Side note: how do I get WinXP to give me a full dump?






[+][-]09/27/09 10:06 AM, ID: 25434589Author Comment

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[+][-]09/27/09 10:28 AM, ID: 25434656Expert Comment

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[+][-]09/27/09 01:53 PM, ID: 25435455Author Comment

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[+][-]09/27/09 02:05 PM, ID: 25435491Expert Comment

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[+][-]09/27/09 02:15 PM, ID: 25435528Author Comment

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[+][-]09/27/09 05:33 PM, ID: 25436120Author Comment

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[+][-]09/27/09 06:08 PM, ID: 25436234Accepted Solution

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About this solution

Zones: Windows XP Operating System, Microsoft Windows Operating Systems, Microsoft Operating Systems
Tags: Microsoft XP Pro, SP3
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Solution Provided By: akahan
Participating Experts: 2
Solution Grade: A
 
[+][-]09/27/09 11:34 PM, ID: 25437067Expert Comment

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