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9.1

Blank screen on restart while doing upgrade of Win XP

Asked by andycrofts in Windows XP Operating System, Personal Computers

Trying to do an upgrade install. (Windows XP Home) Actually a reinstall, not actually upgrading. Didn't want to go straight to a clean install.

Trying to resurrect a laptop previously use by my son. Lots of software having been installed and unistalled (who knows what) not necessarily unistalled correctly/completely. There was spyware and virusses on it which I think I have removed but the machine is still pretty sick.

I started up the reinstall and chose the upgrade option, agreed to licence agreements, entered licence key. It does some file copying and stuff then says it is restarting.

It restarts with two items on the boot menu, the original OS and windows setup. The windows setup option is selected. When it tries to do this all I get is a blank, black screen with a cursor in the top left. Nothing else happens.

I can restart and select the original OS and that starts as before.

I have searched for help on this and there is a lot of confusing info but cna't find anything on my particular situation.

Any suggestions?

TIA

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Blank screen on restart while doing upgrade of Win XP

Asked by andycrofts in Windows XP Operating System, Personal Computers

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