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8.7

XP booting issue : Mouse and background but nothing else.

Asked by tweakgames in Windows XP Operating System, Personal Computers

Hello.  Today, our secretary's computer acted funny while she was searching for seatbelt rules online.  She got stuck on a website, and the computer would not let anything happen. (I could not bring up task manager, close firefox, do anything except keyboard commands and move the mouse around.)  

I was stuck restarting the computer by holding the power button down.  The computer restarted, into windows, but only shows the mouse (that responds to movement) and the blue default background screen.  I think the keyboard works too, because when I press print screen the mouse courser blinks.  

I have done a check disk with my bart PE disk, AND did a repair with a windows xp service pack 2 disk.  Nothing has changed.  I tried going into safe mode, but it does the same thing, black screen with the version of window xp on the top with safe mode in the corners, and the mouse (that you can move).  

Any tips?

Thanks
~Michael
[+][-]10/16/09 03:21 PM, ID: 25593783Accepted Solution

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About this solution

Zones: Windows XP Operating System, Personal Computers
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Solution Provided By: thinkpads_user
Participating Experts: 4
Solution Grade: A
 
[+][-]10/16/09 03:02 PM, ID: 25593711Expert Comment

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[+][-]10/16/09 03:16 PM, ID: 25593764Expert Comment

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[+][-]10/16/09 03:59 PM, ID: 25593957Expert Comment

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[+][-]10/19/09 11:30 PM, ID: 25611432Expert Comment

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