I am testing the above fix out.
Main Topics
Browse All Topics
Loading Advertisement...
Question
Print Spooler service keeps failing when printing random PDF's
I am having an issue with one of my XP machines that was just recently reformatted. First of all the printing set-up on this machine was tricky. I have two older dot-matrix (Epson DFX-8500 and FX-880) and one laserjet (HP officejet 1022) hooked up to this one machine. The HP through USB. The machine worked fine for a week or two and then one day the user attempted to print (to the HP) a PFD that was mailed to her and the print spooler service failed. I would start them up and they would fail again. I'm seeing even ID 7031 and 7034. I have already run a fixit tool provided by Microsoft and this worked for less then a week and the issues arouse again. Every time you run that tool you have to set up all your printers again. I've also done some reg editing suggested by Microsoft. I have unpluged her HP printer and set her to print those to a shared printer in the next office. Today she tried to print another PDF from her in-box and when she went to retrieve it the printer was flashing lights....and she said she had to reset the printer but the PDF did not print. Any suggestions?
This Question has been solved and asker verified All Experts Exchange premium technology solutions are available to subscription members.
Subscribe now for full access to Experts Exchange and get
Instant Access to this Solution
- Plus...
- 30 Day FREE access, no risk, no obligation
- Collaborate with the world's top tech experts
- Unlimited access to our exclusive solution database
- Never be left without tech help again
Trusted by hundreds of thousands everyday for fast, accurate and reliable tech support.
- "The time we save is the biggest benefit of Experts Exchange to Warner Bros. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange." Mike Kapnisakis, Warner Bros.
- "Our team likes having a resource that is more secure than just using Google and most experts using this service really know their stuff. It's nice to look here first versus using Google." Dayna Sellner, Lockheed Martin
- "Anytime that I've been stumped with a problem, 9 out of 10 times Experts Exchange has either the accepted solution or an open discussion of the potential solution to the problem." Kenny Red, eBay Inc.
See what Experts Exchange can do for you.
Got a question?
We've got the answer.
Experts Exchange has been collecting answers to technology questions since 1996…3 million and counting! If you have a question, chances are we already have your answer.
Need individual assistance?
Our experts are ready to help.
If you can't find the exact answer you're looking for, ask our exclusive community of 50,000 experts. You’ll get a personalized answer from a trusted professional.
Want to learn from the best?
Read articles from industry experts.
Thousands of free tech tips, tricks, how-to’s and tutorials are available in our peer reviewed articles section. See for yourself how smart our experts are, no login required.
Working on a long term project?
Store your work and research.
Save solutions to your questions, answers you’ve discovered through searching plus helpful articles in your personal knowledgebase for easy future access.
Access the answers to your technology questions today.
30-day free trial. Register in 60 seconds.
What Makes Experts Exchange Unique?
Members of the expert community talk about why the experience at Experts Exchange is different than what you will find anywhere else.
Trusted by the world's most respected brands.
Faithfully serving IT professionals since 1996.
Try it out and discover for yourself.
30-day free trial. Register in 60 seconds.
Free Tech Articles
-
WARNING: 5 Reasons why you should NEVER fix a computer for free.
It is in our nature to love the puzzle. We are obsessed. The lot of us. We love puzzles. We love the challenge. We thrive on finding the answer. We hate disarray. It bothers us deep in our soul. W...
-
SCCM OSD Basic troubleshooting
SCCM 2007 OSD is a fantastic way to deploy operating systems, however, like most things SCCM issues can sometimes be difficult to resolve due to the sheer volume of logs to sift through and the dispe...
-
Migrate Small Business Server 2003 to Exchange 2010 and Windows 2008 R2
This guide is intended to provide step by step instructions on how to migrate from Small Business Server 2003 to Windows 2008 R2 with Exchange 2010. For this migration to work you will need the fo...
-
Create a Win7 Gadget
This article shows you how to create a simple "Gadget" -- a sort of mini-application supported by Windows 7 and Vista. Gadgets can be dropped anywhere on the desktop to provide instant information, ...
-
Outlook continually prompting for username and password
There have been a lot of questions recently regarding Outlook prompting for a username and password whilst using Exchange 2007. There are a few reasons why this would happen and I will try to cover t...
-
Backup Exchange 2010 Information Store using Windows Backup
There seems to be quite a lot of confusion around the ability to backup Exchange 2010 using the built in Windows Backup feature. This stems from the omission of this feature prior to Exchange 2007 s...
Cloud Class Webinars
- Avoiding Bugs in Microsoft Access
Alison Balter takes and in-depth look at avoiding bugs in Access. In this webinar you will learn about using the immediate window to debug your applications, invoking the debugger, using breakpoints to troubleshoot, stepping through code, setting the next statement to execute, ...
- Top 10 Best New Features in Visio 2010
Scott Helmers gives live demonstrations of the top 10 new features in Visio 2010. This webinar will teach you how to create compelling diagrams by adding shapes to the page with a single click, linking the shapes in a diagram to data in Excel (or SQL Server, or SharePoint), ...
- IT Consultant Business Secrets Revealed
Michael Munger, Experts Exchange tech pro and IT consultant, pulls back the curtain on his very successful businesses and answers question on every IT consultant and business owner should know about. He shares secrets on what he did to solve the 5 most common problems in IT, ...
- Disaster Recovery and Business Continuity
Quest CTO, Mike Billon, gives an overview of the steps involved in building a dunamic disaster recovery plan. Through case studies and an examination of software/hardware tooles for monitoring and testing, you'll gain a better understandin of where you are, where you want ...
- Organize Your Visio Diagrams with Containers and Lists
Scott Helmers uses cross functional flowcharts, wireframe diagrams, data graphic legends and seating charts to teach you: how to ustilize all three new structured diagram components in Visio 2010, the best practices for organizeing shapes in previous version of Visio, how to organize ...
- How to Us Objects, Properties, Events and Methods in Microsoft Access
Alison Dalter gives an in-depbth look at objects, properties, events and methods in Microsoft Access. In this webinar you will learn about using the object browser, referring to objects, working with properties and methods, working with object variables, understanding the ...
Join the Community
Give a Little. Get a Lot.
Join the community of experts here and help other tech pros by answering question in your area of expertise. You can earn FREE access to all Experts Exchange's premium features and resources.
Answers
On those 2 hp printers disable bi directional support and I would on her machine run cleanspl.exe from microsoft and wipe out all her printers etc and start fresh ( also in printers and faxes --> file menu --> server properties --> driver tab
Remove all printer drivers relating to all the networked and other printers as well as ( which Im assuming cleanspl will do )
http://www.microsoft.com/d
The other option is under the printer driver in printing preferences somewhere there should be an option to change it from truetype mode to bit image mode so that the printer ignores any fonts ( maybe worth a try before running cleanspl )
Also if you go into event viewer in the different sections ie application, system etc and find any errors ( red crosses or yellow exclamation marks and double click on each one and find anything thats relevant to the printing issues and copy and paste each relevant one into notepad ( with event id and a description )
attach that back to this post and we can go from there
Also am assuming you are using the latest printer driver for each printer ie getting drivers from manufacturers websites not using drivers from cd's as they tend to be out of date or have issues
Thank you for attempting to help in advance. I have tried (Microsoft Fix it 50126) print spooler tool. Also i have tried a manual fix that had me uninstalling all printer drivers and going into the registry and removing anything tied to the print drivers. I also tried the suggestion from above by David-Howard. I lastly uninstalled that local HP and set her up on a shared (thinking this had something to do with her HP) and the problems arise on the shared HP as well (not to the extent, with the local HP the print spooler fails and no printers work until i reinstall........with the shared HP the PDF just won't print and when you go to the printer there is a light flashing on it, you press the reset button and the printer prints a diagnostic and that's it....no spooler failure). Again this seems to happen only with PDF's but not all PDF's. I will work on your suggested fixes today and report back to you.
ok np if you use cleanspl and reset everything back to defaults which should remove everything ( printers, drivers , reset print spooler to defaults )
Also when adding the printer you using hp tcp/ip port or a standard tcp/ip port ?
Also latest version of adobe reader and latest printer driver from hp's website, also you may wanna try a different piece of software for viewing the pdf's like foxit
http://www.foxitsoftware.c
Then try and print from foxit reader
Gecko.....It was Adobe. I uninstalled adobe reader and installed foxit pdf reader......everything is working now. Then the user told me ya it seemed to start erroring after an adobe update. I told her that would have been useful info......but anyway things are working now. If i run into any further issues i will try some of the other suggestions you listed but in the mean time......i'm awarding you the points. This one has been on my plate for about a month. Thanks.
3 Ways to Join
Business Accounts
- Perfect for organizations
- Multiple users
- Save over 36%
- Create a Business Account
Answer for Membership
- Earn free access
- Showcase your knowledge
- No credit card required
- Sign Up to Answer
Loading Advertisement...
by: David-HowardPosted on 2009-10-23 at 10:27:40ID: 25646504
You might try running SFC /SCANNOW. It only takes about ten minutes.
SFC SCANNOW
Just insert your CD while holding down Shift to prevent autorun.
Release the Shift key after about ten seconds.
Then click Start and in the Run field type SFC /SCANNOW and select OK.
You may also need to delete print driver references in C:\WINDOWS\system32\spool\
For example, on my system within that folder I have drivers for Cutepdf, PSCript, etc.
I've resolved similar issues by deleting those files, rebooting and reloading the drivers for each required printer.