First, off this is a brand new computer, only about a few weeks old. So I feel that these issues should not be happening. It will randomly freeze to the point where keystrokes do not even register and I have to hard restart it by holding in the power button. Another issue with the system is that it will not allow me to install or uninstall anything because it says there is already another installation going on. I have restarted many times so I KNOW that there is nothing being installed or uninstalled and this message keeps coming up. However, recently, the computer did deep freeze in the middle of a windows update and I can no longer install those updates, so that might have something to do with the installer issue, but the freezing started prior to both of these issues. I do not know if all these issues are related or not, but I need to resolve all of them. The hardware specifications are as follows: HP Compaq dc7900 small form factor. Let me know if any other information is needed to solve any of the problems. Sorry that this post seems to be all over the place, but I am at a loss as to what to now do. Thanks for any help that can be given.
The event viewer message for the installer issue is posted below. There appears to be no event logged for the freezing.
Event Type: Error
Event Source: MsiInstaller
Event Category: None
Event ID: 11500
Date: 10/23/2009
Time: 2:36:44 PM
User: ______
Computer: _____
Description:
Product: Kaspersky Anti-Virus 6.0 for Windows Workstations -- Error 1500.Another installation is in progress. You must complete that installation before continuing this one.
Event Type: Error
Event Source: HotFixInstaller
Event Category: None
Event ID: 5000
Date: 10/23/2009
Time: 3:01:21 AM
User: N/A
Computer: _______
Description:
EventType visualstudio8setup, P1 microsoft .net framework 2.0-kb974417, P2 1033, P3 1618, P4 msi, P5 f, P6 9.0.40302.0, P7 install, P8 x86, P9 xp, P10 0.
Event Type: Error
Event Source: NativeWrapper
Event Category: None
Event ID: 5000
Date: 10/23/2009
Time: 3:00:57 AM
User: N/A
Computer: _______
Description:
The description for Event ID ( 5000 ) in Source ( NativeWrapper ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: visualstudio7x80update, msiexec.exe, 1.0.1622.4946, kb953297, 1033, 652, f, install, x86, 5.1.2600.2.3.0.256, 0.
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1. try to scan computer with AV and antispyware programs in safe mode (malwarebytes, spybot)
2. I think that this coud be related to .net framework problem
Try this steps: http://blogs.msdn.com/aste
(you got Event id 11500 messagage when you tried to install Kaspersky AV?)
Hi,
I think something is blocking installers to run. I would first check if your computer is infected or not
i would run spybot http://www.safer-networkin
i would run malwarebytes http://www.malwarebytes.or
i would run combofix http://www.combofix.org/
If nothing found,
i would go to services and disable all "non microsoft services"
i would go to startup and and uncheck all startup items.
If that also doesn't help
I would go to add/remove programs and remove kaspersky antivirus as said byJornak, then remove recently installed hotfixes.
Hope this works for you.
Try windows installer cleanup utility
http://support.microsoft.c
Hi,
Do not worry about warranty. The computer can get infected with malware in minutes and this is not covered with warranty. Also if you install just one program, or change just one settings, the computer vendor could blame your actions for problem. But most of them care about their costumers and try to correct the problem for free - even it is not part of warranty.
For hardware problems it is different story - you shoud not open your PC.
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by: JornakPosted on 2009-10-23 at 11:56:33ID: 25647244
Try uninstalling and re-installing Kaspersky AntiVirus.