HI experts, I had my laptop Sony vaio with Windows xp professional version 2002 service pack 2 crash yesterday and could not restart properly afeter the reboot.
I coulld see the system coming up and could run task manager but explorer.exe is not running in the task manager. When I tried running explorer by opening File -> New task -> explorer.exe it throws an exception as dont have permission to do that. I run cmd prompt and tried to run exploere. exe , that too gave me the same err as Access is denied.
I restarted the PC and pressed f8 to go to safe mode, but I could not go to safe mode and it ends up in blue screen with contact system administarator message.
Can anyone help in bringing my computer to original state please? Want to know how I could run to safe mode and bring my laptop to normal.
Thanks in advance.
This Question has been solved and asker verified All Experts Exchange premium technology solutions are available to subscription members.
Experts Exchange has been collecting answers to technology questions since 1996…3 million and counting! If you have a question, chances are we already have your answer.
If you can't find the exact answer you're looking for, ask our exclusive community of 50,000 experts. You’ll get a personalized answer from a trusted professional.
Thousands of free tech tips, tricks, how-to’s and tutorials are available in our peer reviewed articles section. See for yourself how smart our experts are, no login required.
Save solutions to your questions, answers you’ve discovered through searching plus helpful articles in your personal knowledgebase for easy future access.
Access the answers to your technology questions today.
30-day free trial. Register in 60 seconds.
Members of the expert community talk about why the experience at Experts Exchange is different than what you will find anywhere else.
Try it out and discover for yourself.
30-day free trial. Register in 60 seconds.
Join the community of experts here and help other tech pros by answering question in your area of expertise. You can earn FREE access to all Experts Exchange's premium features and resources.
If you have all your data (including email) then you probably do not need to boot from a boot CD at this point. I would not bother.
The only issue now is: Can you fix the OS in place (usually a black hole) or do you re-image for long term reliability. I favour the latter in this case, even though it takes some time.
... Thinkpads_User
It depends on your own abilities. You can find someone nearby (friend / colleague) who has XP Pro SP2 and then go to: http://www.nu2.nu/pebuilde
run the anti-malware app
http://www.malwarebytes.or
and see if this helps
try to go to f8 again if above does not work and see if you can run xp under the option "last known configuration"
An OEM CD needs the key that comes with the machine it was installed on and cannot be legally installed on a different machine (different key). What you want to do is ok with Volume Licensed media kits where the other party has their own VL key. Different for OEM stuff.
I am not expert in licensing, so it is just my own understanding at this point that I offer up. I realize you are not giving away a key. ... Thinkpads_User
Most of the scanners these days need to be run in normal mode so have you tried other tools besides MBAM.
With MalwareBytes along with most popular scanners are usually blocked so you would have to rename these before saving the file then(in MBAM's case after installation you would need to go to its directory and rename mbam.exe which means you actually have to do the renaming twice.)
With Combofix just rename it once prior to saving the file, or if using another pc to download it into a USB rename it before in contact with the infected pc.
Business Accounts
Answer for Membership
by: thinkpads_userPosted on 2009-11-01 at 10:51:16ID: 25714860
It would appear that either (a) something physically happened to the hard drive or (b) something corrupted the OS (malware or like corruption). I would favour (a) at this point.
I would boot the machine from a bootable CD (Bart's PE preferred) and recover data and email from the machine. Then get a set of Sony recovery CD's (from Sony or eBay) and recover the machine. If the recovery doesn't work or you cannot completely recover data, the hard drive has likely failed.
... Thinkpads_User