Fake Antivirus IS Virus
I am trying to help someone over the phone get rid of this virus (see image file attached). The machine appears to be running Windows XP. I have found this link http://www.precisesecurity.com/rogue/antivirus-is/ as a solution.
First, I want to make sure these links they are providing a legitimate solutions or if anyone else has found something better.
Second, what would be the best approach to do this over the phone. I am guessing she will not be able to easily go to this same link and download the programs. Should I just email her the executable in a zip file? Of course, assume the user is not good at using computers (she isn't!)
Any help would be greatly appreciated.
0930100957.jpg
First, I want to make sure these links they are providing a legitimate solutions or if anyone else has found something better.
Second, what would be the best approach to do this over the phone. I am guessing she will not be able to easily go to this same link and download the programs. Should I just email her the executable in a zip file? Of course, assume the user is not good at using computers (she isn't!)
Any help would be greatly appreciated.
0930100957.jpg
SOLUTION
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ASKER
She doesn't have a clean computer available nor a USB.
Here is what I am going to try...does this sound good? :
1. Restart computer in Safe Mode w/ Networking
2. Turn off system restore
3. Download Malwarebytes, fix.inf, rkill.exe
... continue following nucfission instructions
Here is what I am going to try...does this sound good? :
1. Restart computer in Safe Mode w/ Networking
2. Turn off system restore
3. Download Malwarebytes, fix.inf, rkill.exe
... continue following nucfission instructions
ASKER
Ok then nevermind step 2. Thanks for the advice.
Keep us posted. Good luck.
Tom
Tom
ASKER
Anybody got a link for the fix.inf download. I am getting mixed results using Google and can't seem to find it...
ASKER
Also, do you think if I zip up these files and send them as email attachment she will be able to get them?
Most likely. Although I would give the file an obtuse name like stuff.zip. Also if this doesn't work - zip a zip file and that should defeat any scanning going on.
Have a look on http://www.bleepingcomputer.com
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ASKER CERTIFIED SOLUTION
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ASKER
Thanks guys.
Give this a shot and see if it will help you.
http://www.2-spyware.com/remove-antivirus-is.html
Good Luck
Carrzkiss