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7.0

XP Computer restarts after unexpected shutdown?

Asked by JimCaraway in Operating Systems Miscellaneous

This is happening on a Gateway desktop PC, 1.0 GHz, running Windows XP and with a NVIDIA GeForce 2MX 400 APG video card. The PC randomly re-starts by itself when doing almost any task (i.e., not task related.) When Windows restarts it gives this error message:

"Computer restarted after an unexpected shutdown. Microsoft Windows detected a possible device failure. The driver for the display device was unable to complete a drawing operation. Please check with the device manufacturer for a driver update."

Checking with Gateway has not resulted in any solutions. One Technician said to disable the Advanced Power Management function in the ROM-BIOS. Didn't solve the problem. Another said update the drivers for the GeForce. Didn't work. Another said to run "PC-Doctor", which I don't have. PC-Doctor came on the original PC running Windows Me, but will not install off the restore CDs with XP. I don't want to spend $75 for a new video card when I'm not sure that is the problem.

Has anyone had this same problem and solved it? I think the key words to note are "unable to complete a drawing operation." Could this be video memory related? And, why random restarts; usually when something fails it stays failed! You guys have been great in the past. Don't fail me now.

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20091111-EE-VQP-89

XP Computer restarts after unexpected shutdown?

Asked by JimCaraway in Operating Systems Miscellaneous

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