Spool32 IPF/Kernel32.dll @D17f:bff7a388

i believe the first question that helps to understand the nature of our problem is: what happened a year ago that may possibly affect the lexmark's ability to connect and/or communicate with windows spooler ...

if nothing network related can be the culprit, then examine your local systems for recent (at least a year old)
software installs...

keep in mind, we are going on the premise that prior to a year, everything was fine...so whatever driver (and dll's are basically drivers) hardware or software (dll's) were blown out, an application inventory of both systems seems in order...first

for a quick fix, try downloading spool32 from another computer, load it into the /system32 directory and try to print...if that doesn't work, connect the z52 to another computer in the office or at home and see if the same errors occur...

Hi War1,

Over the past year I have gone thru and closed all but the absolutely necessary programs, several times ... to no avail.

As to the firewall, it was installed after the problems occured and I don't have an ad-blocker.

Lotus, Wordperfect, etc were installed long before (min 1.5 years prior) the problems occured.  The only one that was installed 3 months prior was Office, which I have un/re installed and it didn't seem to make a difference.

Thank you for your help.

Hi Joghurt,

You are right about the Norton Antivirus, it can cause crashes.

It was some time ago when I check out Q247821 ... to no avail.

I did change the printing format to "RAW" and everything came to a grinding halt...the system would look like and go thru the process as if it was printing, but the physical printer didn't even blink...absolutely nothing printed so I had to return to the original settings to get the printer to respond.

Also, Q151076 does not apply, sorry.

But, I do think I will revisit Q247821, maybe I missed something or maybe there has been an update to it.  Keep your fingers crossed.

Thanks so much.

Hi Phoenix,

Yes, your right, it can take a very long time since some of my reports can be as long as 800 pages (which I run from a different comupter to bypass Spool-hell).

Note:  when I run a report from my system, after I select to print, I don't touch a thing, not even the mouse, because I am to busy praying the complete report will print and not lock up my system.

My spooler is always empty, I don't hold anything.  If the previous job failed, my system locks up and I am forced to re-boot.  Therefore it is always clean.

Thank you.

Hi Risaiah,

Your first question was exactly my first response.

It was January 12th, 2002 when spool-hell moved into my system.

I had just installed an update for a program called "Canpay", did my work and when I released the report it kept crashing, and crashing and crashing and with each and every crash, I would have to re-boot.  All in all, this happened exactly 19 times that day.

I know exactly what you are thinking...it was a bad update, right?  Well, of course it was a Saturday, so I had to wait until Monday to contact the company and get a new update.

I contacted them, they of course apoloigized and said they have the update on their website, for me to go ahead and download it.  They guaranteed that the website download was  a good download.  So, I did, but to my horror, nothing changed.

I spent the next 2 weeks working with the President of the company trying to solve the problem.  We were both convinced it was the update that caused the problem.

FYI: Canpay is a payroll program and every 6 months there are updates regarding stat deductions and I have been with Canpay for 12 years.  12 Years, problem free.  Canpay is a DOS base system.  Approx 2 months later, we decided to upgrade Canpay to Canpay Grand Master Suite, which realy is  a larger version of Canpay, but it is Windows based.

Now that I think about it, it is the only program on my system that will print up to 5 pages without crashing.  But, if the report is 6 or more, it will crash.

As I understand it, the Windows version and the DOS version, printer instructions are the same and have not changed for 4 years. (Meaning, before, during and after the spool problem).

Other things that I have tried is to download the most recent printer drivers...again, to no avail.

Nothing has changed with the network printers...
Canpay was completely baffaled as to what happened...and recommended that I contact Lexmark...

Lexmark walked me through all their procedures and a far as they were concerned everything was as it should be...and recommended that I contact MircroSoft...

MircroSoft walked me through all their procedures and again, as far as they were concerned everything was as it should be and recommeded that I contact Toshiba...

Toshiba came in on my system, they went through their procedures, and again, as far as they were concerned everything was as it should be and recommed that I contact Canpay because the problem originated with them.

So, I contacted Canpay again, and again we went through everything...they didn't know what to do...

So, I ended up starting my trek on the internet...as yet I have not found the soloution to my problem.

As yet, I have not yet tried to download spool32 from another computer, but, I will try it...I can only pray it will work...keep your fingers crossed and I will let you know what happens.

Thank You.

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