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3.6

Control Panel crash in Windows XP Professional with SP1 pluss all other patches installed

Asked by Win-or-Lose in Operating Systems Miscellaneous

Tags: control, panel, xp, crash

Hi, I get a crash of Control Panel allmost each time I access it (or open it).

I have experienced that Control Panel crash, then it is closed by system and I get an "Error Reporting" option (which I have used as well).

I have experienced that Control Panel crash, then it remains as a "Not Responding" application. Then I have manually closed it with CTRL+ALT+DEL.

But the third and most informative crash I have experienced (by just opening Control Panel) is the following Dialog box:

Control Panel

(triangle symbol with exclamation mark inside)
An error occurred while Windows was working with the Control Panel file
C:\WINDOWS\System32\MMCpl.cpl


And I have had this installation of Windows XP Professional since February 2003, and Microsoft has released a few patches since then, and none of them has fixed this problem I experience.

My system is:

ABIT AT7 Max motherboard
2000+ AMD XP Athlon CPU
ATI Radeon 8500 with 128 MB memory

I have put this system together myself.

If you need any other details about my system please ask for it.

I run Windows XP Professional with Service Pack 1
I got the newest version of Internet Explorer as well

I got all updates up to the date of 16. juli 2003 currently. And here is a summary of the additional Hotfixes I have added since SP1 was released:

Q817606
Q815411
Q815021
Q814995
Q814033
Q811493
Q810833
Q810577
Q810565
Q331953
Q329441
Q329170
Q328310
Q327979
Q322011
Q329834
Q329390
Q329115
Q329048
Q330994
Q818529
KB823980
KB823559
KB821557
KB821253

And I can not get help from Microsoft Support without paying a lot of money (maybe  around 400 to 450 US dollars). The REASON for this is that I am not entitled to free support because I got a OEM license (bought for the computer parts I used to assemble this PC).

Best Regards
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About this solution

Zone: Operating Systems Miscellaneous
Tags: control, panel, xp, crash
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Solution Provided By: dew_associates
Participating Experts: 6
Solution Grade: B
 
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