Question

Problem with Windows XP Profiles

Asked by: AlanT

I had a problem with a corrupt user profile on a Windows XP PC so tried to do what  I do with Windows 2000 when I get this problem - I deleted the profile folder from the  "c:\documents and settings"  folder and logged back on as the user assuming a  new profile would be created. But to my surprise no new profile was created so the user was logged on but could not make ant changes to his profile  because it did not exist. I tried restoring the profile from  the recycle bin and deleting from the system icon in control panel but the delete option was greyed out.  I cannot delete and recreate the account because it is a domain admin account which is used for all kinds of stuff. I am starting to think I will have to reinstall the PC. Rebuild a PC because of a corrupt profile ! - never had to do that in Windws2000 or NT4. Can anyone suggest a solution before I reach for the installation CD.

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Asked On
2003-08-16 at 11:24:04ID20711559
Tags

profile

,

xp

,

corrupt

,

windows

Topic

Operating Systems Miscellaneous

Participating Experts
6
Points
250
Comments
26

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Answers

 

by: Pc_IdiotPosted on 2003-08-16 at 12:25:34ID: 9166394

Hi AlanT,

Log on as administrator in safe mode. Create a new username and give it a password in safe mode. Logon using this new username and password to the current windows xp system. Does a new user folder create in the c:\documents and settings folder? In this instance, I would suggest you try logging off the system. Log in safe mode again and logon as administrator. This time round, duplicate the entire "new user folder" in c:\documents and settings folder and you will have a duplicate copy. Rename this duplicate copy as the previous USER which you've been trying to get the profile's folder created.

Eg. previous user's name is TEST, just rename the duplicated folder as TEST will do. Reboot system, logon as the user u've been trying hard to log on as and see what happens.

 

by: bkoehler-mprPosted on 2003-08-16 at 16:21:30ID: 9166887

Remove the user from HKEYLOCALMACHINE\Software\Microsoft\Windows NT\CurrentVersion\ProfileList, it should be recreated when you logon.

 

by: helpnetPosted on 2003-08-17 at 02:36:46ID: 9168213

Ensure the directory c:\documents and settings\default user exists on the computer, and that normal users have read writes to it and its subdirectories (can copy it from another computer if necessary).

Regards

Anne

 

by: helpnetPosted on 2003-08-17 at 02:38:18ID: 9168218

The default user folder is usually hidden, and is used as the template for new profiles created on a machine.

 

by: sabir_vmPosted on 2003-08-17 at 03:48:12ID: 9168333

I think the profile called "Default User" has the problem. To see this default user profile under Documents and Settings you have to go explorer --> Tools --> Folder Options and enable the "Show hidden files and folders option". What happens is everytime you login as a new user it will inherit the profile of the "Default User". If the "Default user" profile is corrupt then every new user who logs on will have the corrupt profile. You may login as local administrator (if possible) or login with any account (with admin privilege) which does not have a problem and over write the default user profile. In XP go to control panel, system, user profiles and higlight the administrator account or account without problem and click copy to and point to default profile. Click yes for the warning message. See if it solves the problem

 

by: bkoehler-mprPosted on 2003-08-17 at 05:19:25ID: 9168484

Deleting the default user profile, the all users profile, or having a corrupt profile in either place will cause issues of this nature.

I agree with sabir_vm: Assuming you can logon as Administrator and the system works overwrite the default profile with the then known good Administrator profile (make sure to set Permitted to use to \Everyone).

 

by: TrystHughesPosted on 2003-08-17 at 09:20:27ID: 9169030

Hi, I am new to this forum, and have encountered a similar problem to that of, AlanT. So instead of starting a new thread I thought it would be best if I just added to this.

The problem I have is that my user profile (under windows XP) has also become corrupt. I can login under the corrupt user profile, but windows loads up as if i'm a new user, and loads a blank profile. The problem is thatmost of my files I had on my desktop where not short-cuts, so those files do not exist on the desktop anymore. They are still accessible, but that requires me to go through the 'documents & settings' path. (all very time consuming and annoying).

Is there anyway I can get back to my old profile? Or should I just create a new one, and copy the folders from the corrupted profile over to the newly created profile?

Cheers for your help.

Tryst

 

by: ScaleOvenStovePosted on 2003-08-17 at 09:49:37ID: 9169109

first login as a different user, goto the documents and settings of user, copy favorites, desktop icons, my documents  of the corrupt to another location (c:\profBackup) or something, then right cl,ick my computer, properties, advanced tab (user profiles button) and then delete the corrupted profile. Have the user log in again and it will create a new profile. Then copy their faves, docs, icons, etc back to their profile.

 

by: TrystHughesPosted on 2003-08-17 at 10:20:26ID: 9169185

Shouldn't I login as the corrupt user? As the corrupted profile is the admin user and is password protected so the corrupted profiles files are not accessible through another profile.

 

by: ScaleOvenStovePosted on 2003-08-17 at 10:27:18ID: 9169208

well, yes if that is corrupted profile, then you should log in as admin and copy files...you might want to make another admin user (adminII) or something in the interm so you have a guy with admin rights. Then login as adminII and delete the admin profile like i said above, then login with the regular admin again, and copy your files back, and then you can delete adminII user all toogether.

 

by: TrystHughesPosted on 2003-08-17 at 11:06:43ID: 9169327

So I should create a new Admin profile, and switch the files from the corrupted profile to the newly created Admin profile, and in doing so delete the corrupted profile?

Why don't I just stick with the newly created Admin profile?

What happens when I try to login in as the corrupted profile after I have delete the profile?

Thanks for your help!

Tryst

 

by: ScaleOvenStovePosted on 2003-08-17 at 11:12:34ID: 9169340

you could do that

if you log back in with the corrupted user, it should create a new profile for you that isnt corrupt so in reality you could continue using the old user, and delete the temp on you made. In my opinon, thats what i would do, because the original Admin might have some underlying rights that you dont give the interm admin user

Steve

 

by: TrystHughesPosted on 2003-08-17 at 12:16:33ID: 9169507

If I was to delete the corrupted profile via, Control Panel, System, User Profiles, whilst logged on with the newly created admin profile, will the deleted corrupted profile still be available as a loggin option when Windows XP boots up?

If it is isn't, then how can I login to a deleted profile?

Tryst

 

by: ScaleOvenStovePosted on 2003-08-17 at 12:18:44ID: 9169514

yes it will be, you arent deleteing the user, you are deleting just the profile

 

by: TrystHughesPosted on 2003-08-17 at 14:02:18ID: 9169810

I'm confused now, I thought a user was a user profile. I've just checked and there are about 5-6 user profiles on my PC (only 3 users). How can I tell which one is the corrupt one?

Tryst

 

by: ScaleOvenStovePosted on 2003-08-17 at 14:08:05ID: 9169834

which user is corrupt

administrator?

delete the profile that is corrupted

there should be a profile for each user that logs in that matches the user

 

by: bkoehler-mprPosted on 2003-08-17 at 14:45:47ID: 9169943

How I have solved this issue in the past:

1. Find a profile on the system that isn't corrupt.  Usually I try logging on to the machine as an account that has not used that machine, thus I get a new profile from the Default User base.  If this doesn't work I know something is wrong with the Default User profile.

2. I verify the profile I'm using is correct (Connect Wizard is gone, IE has the correct homepage, etc)

3. Sanitize the current profile of personal data, like the Outlook profile, Run and document history, etc.

4. Logoff, Logon to an account with Admin rights.  Local Admin will work for this

5. Back up data from the corrupt profile

7. Overwrite the corrupt profile with the profile we just prepared (Right Click on My Computer, Properties, User Profiles, Copy To).  Be sure to change the Permitted to use setting to include the correct (target) user.

 

by: TrystHughesPosted on 2003-08-17 at 15:22:27ID: 9170049

I'm still a little confued. Ok, let me just detail my profiles. On my laptop I have the follwoing profiles...

Account Unknown(what is this?)    - Local
Administrator                                 - Local
Sammy                                           - Local
Trystan                                          - Backup
Trystan                                          - Temp
Twissted                                        - Local

Ok then, Trystan is the corrupted profile, yet Trystan, Sammy, and Twissted profiles both have admin privilges. So what exactly is the Administrator profile? Should I delete both the Trystan profiles? and why are there 2 Trystan profiles?

Also, what does the Back-up and Temp attributes mean?

Sorry about the influx of questions, but i'm a little confused.

Cheers

 

by: ScaleOvenStovePosted on 2003-08-17 at 15:27:42ID: 9170055

log in as twissted, just goto documents and settings, copy everything to do with trystan to a seperate area, then delete both trystan profiles and relog in a trystan and copy the files you moved earlier, and then it should be ok

 

by: helpnetPosted on 2003-08-17 at 15:54:24ID: 9170129

Account unknown is the profile files for an user account that has been deleted (deleting a user account doesn't delete the profile).  There are two trystan profiles because there is a problem with this profile (a temp profile can be created when the original cannot be used for some reason (eg corruption), it is usually deleted when the user logs off.  If the computer has also been used to login to a domain, different types of profiles can be created.

 

by: TrystHughesPosted on 2003-08-17 at 16:18:02ID: 9170202

Ok. Its sorted now, and I have a fuller understanding of it too :-)

Cheers for your help guys, you've been ace!

Tryst

 

by: Pc_IdiotPosted on 2003-08-17 at 18:39:19ID: 9170687

Excuse me but are we here to help questionaire AlanT with the relevant answers OR otherwise?

 

by: helpnetPosted on 2003-08-17 at 18:42:15ID: 9170696

You are right, but he hasn't answered yet... so what more can we do.

 

by: AlanTPosted on 2003-08-18 at 03:18:41ID: 9172347

Thanks very much to everyone who took the time to help with my problem. Sorry for in delay  getting back to you  but I had an Internet access problem. bkoehler-mpr's  solution was the one that fixed it - thank you bkoehler-mpr.  I will shortly be closing the question to award you the points but given the interest the question has generated I will keep it open for a while in case anyone wants to make any more  comments.

 

by: AlanTPosted on 2003-08-19 at 02:30:54ID: 9179626

I tried to accept your answer bkoehler-mpr and award you the points but got an error message "you are not allowed to accept this answer"  I am taking it up with EE's helpdesk

 

by: bkoehler-mprPosted on 2003-08-19 at 07:12:20ID: 9181033

I'm glad it solved your issue.

20120131-EE-VQP-002

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