>>>Will another cdrom do or does it have to be the original?
Give it a try I don't think it matters what CD is used but I never tried it.
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Uninstall word 2000 without cd
I have a client running ME who cant print properly from word 2k. It prints 2 pages of gibberish and may or may not print the document after this. Printing works fine from every other program. Ive been through the ms docs and tried everything apart from a reinstall/repair as the client bought the pc secondhand and has no office cdrom. I can use another copy of office 2k but im fairly sure that office asks for the cdrom . Will another cdrom do or does it have to be the original?
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Answers
I am not objecting to your help to your customer, but.....:
During my time as CTO, I have several times sold on old computers from the company. The normal procedure (to me) was to wipe the disk and sell it with a raw OS, because I always bought new OS with my new pc's. But not the applications, - as for Office, I could not sell on the Office and still claim the right to just buy a version update, - see?
So it depends on what the source of the pc is.
I know it is impossible to demand documentation from each and every customer who lacks a disk, but the customer must be asked and informed, in order for you to keep your back free. It may not even be the customers fault, - I've seen companies too lazy to do the wipe/insall in similar situations to the one I describe above. The customer gets a pc with a lot of stuff on, - only never gets any license documentation with it.
Regards,
Sven
I can proberbly guess that it is a non legal version of word 2000, but that not the question right now.
Any copy of the CD will work when it comes to repair the word installation. however my guess is that it is the print driver. even though everything else is working word has proberbly not accepted the drivers. reinstall the drivers on the local machine. (is the printer a network printer?)
If this fails then use try to repair DONT reinstall unless the user can provide a license number. Diont use your license number even if the person is a friend because if anything happens it'll be you that takes the fall as it was you that installed it.
No comment has been added lately, so it's time to clean up this TA.
I will leave the following recommendation for this question in the Cleanup topic area:
Split: sunray_2003 {http:#9682949} & CrazyOne {http:#9682951} & MASQUERAID {http:#9683010} & svenkarlsen {http:#9683566} & Neomavryk {http:#9686312} & Zoplax {http:#9690132}
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by: sunray_2003Posted on 2003-11-04 at 15:10:36ID: 9682949
Can you not use this eraser
http://www.pcworld.com/dow
Sunray