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20. Mestha8,404
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22. ylandrum8,300
23. Shift-38,200
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25. chuku8,168

1. Sheharya...512,500
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22. MASQUE...128,802
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7.2

How to narrow down the issues involved with a "Save Dump" on a Win2000 machine

Asked by infiniteposse in Operating Systems Miscellaneous

Tags: invalid, ptepage, dump

Hi all-

I've got a Dell D600 laptop on Win2000 that is experiencing "Save Dump" = Event ID 1001 periodically throughout the day (8 times today for instance). The machine will blue screen, a count down ensues and then it needs a full reboot. I can see these occuring in the logs and when I last worked on this I thought it was perhaps outside machines mucking with the laptop somehow. Our institution lacks a firewall and people were trying to Brute force the machines all day long.

Anyway, 2 weeks without this issue passed and it's now back. No new apps installed on the laptop. 1 external zip (usb) connected, docked using Dell port replicator.

Today I dug in a little and used Dumpchk.exe to read the dump log. Here's how it looks:

*** invalid ptepage
Error: memory read failed 0x58b6d000 pfn=180f8 pde=162, pte=36d ptepage=18795000
*** invalid ptepage
Error: memory read failed 0x58b6e000 pfn=180f8 pde=162, pte=36e ptepage=18795000
*** invalid ptepage
Error: memory read failed 0x58b6f000 pfn=180f8 pde=162, pte=36f ptepage=18795000
*** invalid ptepage
Error: memory read failed 0x58b70000 pfn=180f8 pde=162, pte=370 ptepage=18795000
*** invalid ptepage
Error: memory read failed 0x58b71000 pfn=180f8 pde=162, pte=371 ptepage=18795000
*** invalid ptepage
Error: memory read failed 0x58b72000 pfn=180f8 pde=162, pte=372 ptepage=18795000
*** invalid ptepage
Error: memory read failed 0x58b73000 pfn=180f8 pde=162, pte=373 ptepage=18795000
*** invalid ptepage
Error: memory read failed 0x58b74000 pfn=180f8 pde=162, pte=374 ptepage=18795000
*** invalid ptepage
Error: memory read failed 0x58b75000 pfn=180f8 pde=162, pte=375 ptepage=18795000
*** invalid ptepage
Error: memory read failed 0x58b76000 pfn=180f8 pde=162, pte=376 ptepage=18795000
*** invalid ptepage
Error: memory read failed 0x58b77000 pfn=180f8 pde=162, pte=377 ptepage=18795000
*** invalid ptepage
Error: memory read failed 0x58b78000 pfn=180f8 pde=162, pte=378 ptepage=18795000
*** invalid ptepage
Error: memory read failed 0x58b79000 pfn=180f8 pde=162, pte=379 ptepage=18795000
*** invalid ptepage
Error: memory read failed 0x58b7a000 pfn=180f8 pde=162, pte=37a ptepage=18795000
*** invalid ptepage
Error: memory read failed 0x58b7b000 pfn=180f8 pde=162, pte=37b ptepage=18795000
*** invalid ptepage
Error: memory read failed 0x58b7c000 pfn=180f8 pde=162, pte=37c ptepage=18795000
*** invalid ptepage
Error: memory read failed 0x58b7d000 pfn=180f8 pde=162, pte=37d ptepage=18795000
*** invalid ptepage
Error: memory read failed 0x58b7e000 pfn=180f8 pde=162, pte=37e ptepage=18795000
*** invalid ptepage
Error: memory read failed 0x58b7f000 pfn=180f8 pde=162, pte=37f ptepage=18795000
*** invalid ptepage
Error: memory read failed 0x58b80000 pfn=180f8 pde=162, pte=380 ptepage=18795000
*** invalid ptepage
Error: memory read failed 0x58b81000 pfn=180f8 pde=162, pte=381 ptepage=18795000
*** invalid ptepage
Error: memory read failed 0x58b82000 pfn=180f8 pde=162, pte=382 ptepage=18795000
*** invalid ptepage
Error: memory read failed 0x58b83000 pfn=180f8 pde=162, pte=383 ptepage=18795000
*** invalid ptepage
Error: memory read failed 0x58b84000 pfn=180f8 pde=162, pte=384 ptepage=18795000
*** invalid ptepage
Error: memory read failed 0x58b85000 pfn=180f8 pde=162, pte=385 ptepage=18795000
*** invalid ptepage
Error: memory read failed 0x58b86000 pfn=180f8 pde=162, pte=386 ptepage=18795000
*** invalid ptepage
Error: memory read failed 0x58b87000 pfn=180f8 pde=162, pte=387 ptepage=18795000
*** invalid ptepage
Error: memory read failed 0x58b88000 pfn=180f8 pde=162, pte=388 ptepage=18795000
*** invalid ptepage
Error: memory read failed 0x58b89000 pfn=180f8 pde=162, pte=389 ptepage=18795000
*** invalid ptepage
Error: memory read failed 0x58b8a000 pfn=180f8 pde=162, pte=38a ptepage=18795000
*** invalid ptepage
Error: memory read failed 0x58b8b000 pfn=180f8 pde=162, pte=38b ptepage=18795000
*** invalid ptepage
Error: memory read failed 0x58b8c000 pfn=180f8 pde=162, pte=38c ptepage=18795000
*** invalid ptepage
Error: memory read failed 0x58b8d000 pfn=180f8 pde=162, pte=38d ptepage=18795000
*** invalid ptepage
Error: memory read failed 0x58b8e000 pfn=180f8 pde=162, pte=38e ptepage=18795000
*** invalid ptepage
Error: memory read failed 0x58b8f000 pfn=180f8 pde=162, pte=38f ptepage=18795000
*** invalid ptepage
Error: memory read failed 0x58b90000 pfn=180f8 pde=162, pte=390 ptepage=18795000
*** invalid ptepage
Error: memory read failed 0x58b91000 pfn=180f8 pde=162, pte=391 ptepage=18795000
*** invalid ptepage
Error: memory read failed 0x58b92000 pfn=180f8 pde=162, pte=392 ptepage=18795000
*** invalid ptepage
Error: memory read failed 0x58b93000 pfn=180f8 pde=162, pte=393 ptepage=18795000
*** invalid ptepage
Error: memory read failed 0x58b94000 pfn=180f8 pde=162, pte=394 ptepage=18795000
*** invalid ptepage
Error: memory read failed 0x58b95000 pfn=180f8 pde=162, pte=395 ptepage=18795000
*** invalid ptepage
Error: memory read failed 0x58b96000 pfn=180f8 pde=162, pte=396 ptepage=18795000
*** invalid ptepage
Error: memory read failed 0x58b97000 pfn=180f8 pde=162, pte=397 ptepage=18795000
*** invalid ptepage
Error: memory read failed 0x58b98000 pfn=180f8 pde=162, pte=398 ptepage=18795000
*** invalid ptepage
Error: memory read failed 0x58b99000 pfn=180f8 pde=162, pte=399 ptepage=18795000
*** invalid ptepage
Error: memory read failed 0x58b9a000 pfn=180f8 pde=162, pte=39a ptepage=18795000
*** invalid ptepage
Error: memory read failed 0x58b9b000 pfn=180f8 pde=162, pte=39b ptepage=18795000
*** invalid ptepage
Error: memory read failed 0x58b9c000 pfn=180f8 pde=162, pte=39c ptepage=18795000
*** invalid ptepage
Error: memory read failed 0x58b9d000 pfn=180f8 pde=162, pte=39d ptepage=18795000
*** invalid ptepage
Error: memory read failed 0x58b9e000 pfn=180f8 pde=162, pte=39e ptepage=18795000
*** invalid ptepage
Error: memory read failed 0x58b9f000 pfn=180f8 pde=162, pte=39f ptepage=18795000
*** invalid ptepage
Error: memory read failed 0x58ba0000 pfn=180f8 pde=162, pte=3a0 ptepage=18795000
*** invalid ptepage
Error: memory read failed 0x58ba1000 pfn=180f8 pde=162, pte=3a1 ptepage=18795000
*** invalid ptepage
Error: memory read failed 0x58ba2000 pfn=180f8 pde=162, pte=3a2 ptepage=18795000
*** invalid ptepage
Error: memory read failed 0x58ba3000 pfn=180f8 pde=162, pte=3a3 ptepage=18795000
*** invalid ptepage
Error: memory read failed 0x58ba4000 pfn=180f8 pde=162, pte=3a4 ptepage=18795000
*** invalid ptepage
Error: memory read failed 0x58ba5000 pfn=180f8 pde=162, pte=3a5 ptepage=18795000
*** invalid ptepage
Error: memory read failed 0x58ba6000 pfn=180f8 pde=162, pte=3a6 ptepage=18795000
*** invalid ptepage
Error: memory read failed 0x58ba7000 pfn=180f8 pde=162, pte=3a7 ptepage=18795000
*** invalid ptepage
Error: memory read failed 0x58ba8000 pfn=180f8 pde=162, pte=3a8 ptepage=18795000
*** invalid ptepage
Error: memory read failed 0x58ba9000 pfn=180f8 pde=162, pte=3a9 ptepage=18795000
*** invalid ptepage
Error: memory read failed 0x58baa000 pfn=180f8 pde=162, pte=3aa ptepage=18795000
*** invalid ptepage
Error: memory read failed 0x58bab000 pfn=180f8 pde=162, pte=3ab ptepage=18795000
*** invalid ptepage
Error: memory read failed 0x58bac000 pfn=180f8 pde=162, pte=3ac ptepage=18795000
*** invalid ptepage
Error: memory read failed 0x58bad000 pfn=180f8 pde=162, pte=3ad ptepage=18795000
*** invalid ptepage
Error: memory read failed 0x58bae000 pfn=180f8 pde=162, pte=3ae ptepage=18795000
*** invalid ptepage
Error: memory read failed 0x58baf000 pfn=180f8 pde=162, pte=3af ptepage=18795000
*** invalid ptepage
Error: memory read failed 0x58bb0000 pfn=180f8 pde=162, pte=3b0 ptepage=18795000
*** invalid ptepage
Error: memory read failed 0x58bb1000 pfn=180f8 pde=162, pte=3b1 ptepage=18795000
*** invalid ptepage
Error: memory read failed 0x58bb2000 pfn=180f8 pde=162, pte=3b2 ptepage=18795000
*** invalid ptepage
Error: memory read failed 0x58bb3000 pfn=180f8 pde=162, pte=3b3 ptepage=18795000
*** invalid ptepage
Error: memory read failed 0x58bb4000 pfn=180f8 pde=162, pte=3b4 ptepage=18795000
*** invalid ptepage
Error: memory read failed 0x58bb5000 pfn=180f8 pde=162, pte=3b5 ptepage=18795000
*** invalid ptepage
Error: memory read failed 0x58bb6000 pfn=180f8 pde=162, pte=3b6 ptepage=18795000
*** invalid ptepage
Error: memory read failed 0x58bb7000 pfn=180f8 pde=162, pte=3b7 ptepage=18795000
*** invalid ptepage
Error: memory read failed 0x58bb8000 pfn=180f8 pde=162, pte=3b8 ptepage=18795000
*** invalid ptepage
Error: memory read failed 0x58bb9000 pfn=180f8 pde=162, pte=3b9 ptepage=18795000
*** invalid ptepage
Error: memory read failed 0x58bba000 pfn=180f8 pde=162, pte=3ba ptepage=18795000
*** invalid ptepage
Error: memory read failed 0x58bbb000 pfn=180f8 pde=162, pte=3bb ptepage=18795000
*** invalid ptepage
Error: memory read failed 0x58bbc000 pfn=180f8 pde=162, pte=3bc ptepage=18795000
*** invalid ptepage
Error: memory read failed 0x58bbd000 pfn=180f8 pde=162, pte=3bd ptepage=18795000
*** invalid ptepage
Error: memory read failed 0x58bbe000 pfn=180f8 pde=162, pte=3be ptepage=18795000
*** invalid ptepage
Error: memory read failed 0x58bbf000 pfn=180f8 pde=162, pte=3bf ptepage=18795000
*** invalid ptepage
Error: memory read failed 0x58bc0000 pfn=180f8 pde=162, pte=3c0 ptepage=18795000
*** invalid ptepage
Error: memory read failed 0x58bc1000 pfn=180f8 pde=162, pte=3c1 ptepage=18795000
*** invalid ptepage
Error: memory read failed 0x58bc2000 pfn=180f8 pde=162, pte=3c2 ptepage=18795000
*** invalid ptepage
Error: memory read failed 0x58bc3000 pfn=180f8 pde=162, pte=3c3 ptepage=18795000
*** invalid ptepage
Error: memory read failed 0x58bc4000 pfn=180f8 pde=162, pte=3c4 ptepage=18795000
*** invalid ptepage
Error: memory read failed 0x58bc5000 pfn=180f8 pde=162, pte=3c5 ptepage=18795000
*** invalid ptepage
Error: memory read failed 0x58bc6000 pfn=180f8 pde=162, pte=3c6 ptepage=18795000
*** invalid ptepage
Error: memory read failed 0x58bc7000 pfn=180f8 pde=162, pte=3c7 ptepage=18795000
*** invalid ptepage
Error: memory read failed 0x58bc8000 pfn=180f8 pde=162, pte=3c8 ptepage=18795000
*** invalid ptepage
Error: memory read failed 0x58bc9000 pfn=180f8 pde=162, pte=3c9 ptepage=18795000
*** invalid ptepage
Error: memory read failed 0x58bca000 pfn=180f8 pde=162, pte=3ca ptepage=18795000
*** invalid ptepage
Error: memory read failed 0x58bcb000 pfn=180f8 pde=162, pte=3cb ptepage=18795000
*** invalid ptepage
Error: memory read failed 0x58bcc000 pfn=180f8 pde=162, pte=3cc ptepage=18795000
*** invalid ptepage
Error: memory read failed 0x58bcd000 pfn=180f8 pde=162, pte=3cd ptepage=18795000
*** invalid ptepage
Error: memory read failed 0x58bce000 pfn=180f8 pde=162, pte=3ce ptepage=18795000
*** invalid ptepage
Error: memory read failed 0x58bcf000 pfn=180f8 pde=162, pte=3cf ptepage=18795000
*** invalid ptepage
Error: memory read failed 0x58bd0000 pfn=180f8 pde=162, pte=3d0 ptepage=18795000
*** invalid ptepage
Error: memory read failed 0x58bd1000 pfn=180f8 pde=162, pte=3d1 ptepage=18795000
*** invalid ptepage
Error: memory read failed 0x58bd2000 pfn=180f8 pde=162, pte=3d2 ptepage=18795000
*** invalid ptepage
Error: memory read failed 0x58bd3000 pfn=180f8 pde=162, pte=3d3 ptepage=18795000
*** invalid ptepage
Error: memory read failed 0x58bd4000 pfn=180f8 pde=162, pte=3d4 ptepage=18795000
*** invalid ptepage
Error: memory read failed 0x58bd5000 pfn=180f8 pde=162, pte=3d5 ptepage=18795000
*** invalid ptepage
Error: memory read failed 0x58bd6000 pfn=180f8 pde=162, pte=3d6 ptepage=18795000
*** invalid ptepage
Error: memory read failed 0x58bd7000 pfn=180f8 pde=162, pte=3d7 ptepage=18795000
*** invalid ptepage
Error: memory read failed 0x58bd8000 pfn=180f8 pde=162, pte=3d8 ptepage=18795000
*** invalid ptepage
Error: memory read failed 0x58bd9000 pfn=180f8 pde=162, pte=3d9 ptepage=18795000
*** invalid ptepage
Error: memory read failed 0x58bda000 pfn=180f8 pde=162, pte=3da ptepage=18795000
*** invalid ptepage
Error: memory read failed 0x58bdb000 pfn=180f8 pde=162, pte=3db ptepage=18795000
*** invalid ptepage
Error: memory read failed 0x58bdc000 pfn=180f8 pde=162, pte=3dc ptepage=18795000
*** invalid ptepage
Error: memory read failed 0x58bdd000 pfn=180f8 pde=162, pte=3dd ptepage=18795000
*** invalid ptepage
Error: memory read failed 0x58bde000 pfn=180f8 pde=162, pte=3de ptepage=18795000
*** invalid ptepage
Error: memory read failed 0x58bdf000 pfn=180f8 pde=162, pte=3df ptepage=18795000
*** invalid ptepage
Error: memory read failed 0x58be0000 pfn=180f8 pde=162, pte=3e0 ptepage=18795000
*** invalid ptepage
Error: memory read failed 0x58be1000 pfn=180f8 pde=162, pte=3e1 ptepage=18795000
*** invalid ptepage
Error: memory read failed 0x58be2000 pfn=180f8 pde=162, pte=3e2 ptepage=18795000
*** invalid ptepage
Error: memory read failed 0x58be3000 pfn=180f8 pde=162, pte=3e3 ptepage=18795000
*** invalid ptepage
Error: memory read failed 0x58be4000 pfn=180f8 pde=162, pte=3e4 ptepage=18795000
*** invalid ptepage
Error: memory read failed 0x58be5000 pfn=180f8 pde=162, pte=3e5 ptepage=18795000
*** invalid ptepage
Error: memory read failed 0x58be6000 pfn=180f8 pde=162, pte=3e6 ptepage=18795000
*** invalid ptepage
Error: memory read failed 0x58be7000 pfn=180f8 pde=162, pte=3e7 ptepage=18795000
*** invalid ptepage
Error: memory read failed 0x58be8000 pfn=180f8 pde=162, pte=3e8 ptepage=18795000
*** invalid ptepage
Error: memory read failed 0x58be9000 pfn=180f8 pde=162, pte=3e9 ptepage=18795000
*** invalid ptepage
Error: memory read failed 0x58bea000 pfn=180f8 pde=162, pte=3ea ptepage=18795000
*** invalid ptepage
Error: memory read failed 0x58beb000 pfn=180f8 pde=162, pte=3eb ptepage=18795000
*** invalid ptepage
Error: memory read failed 0x58bec000 pfn=180f8 pde=162, pte=3ec ptepage=18795000
*** invalid ptepage
Error: memory read failed 0x58bed000 pfn=180f8 pde=162, pte=3ed ptepage=18795000
*** invalid ptepage
Error: memory read failed 0x58bee000 pfn=180f8 pde=162, pte=3ee ptepage=18795000
*** invalid ptepage
Error: memory read failed 0x58bef000 pfn=180f8 pde=162, pte=3ef ptepage=18795000
*** invalid ptepage
Error: memory read failed 0x58bf0000 pfn=180f8 pde=162, pte=3f0 ptepage=18795000
*** invalid ptepage
Error: memory read failed 0x58bf1000 pfn=180f8 pde=162, pte=3f1 ptepage=18795000
*** invalid ptepage
Error: memory read failed 0x58bf2000 pfn=180f8 pde=162, pte=3f2 ptepage=18795000
*** invalid ptepage
Error: memory read failed 0x58bf3000 pfn=180f8 pde=162, pte=3f3 ptepage=18795000
*** invalid ptepage
Error: memory read failed 0x58bf4000 pfn=180f8 pde=162, pte=3f4 ptepage=18795000
*** invalid ptepage
Error: memory read failed 0x58bf5000 pfn=180f8 pde=162, pte=3f5 ptepage=18795000
*** invalid ptepage
Error: memory read failed 0x58bf6000 pfn=180f8 pde=162, pte=3f6 ptepage=18795000
*** invalid ptepage
Error: memory read failed 0x58bf7000 pfn=180f8 pde=162, pte=3f7 ptepage=18795000
*** invalid ptepage
Error: memory read failed 0x58bf8000 pfn=180f8 pde=162, pte=3f8 ptepage=18795000
*** invalid ptepage
Error: memory read failed 0x58bf9000 pfn=180f8 pde=162, pte=3f9 ptepage=18795000
*** invalid ptepage
Error: memory read failed 0x58bfa000 pfn=180f8 pde=162, pte=3fa ptepage=18795000
*** invalid ptepage
Error: memory read failed 0x58bfb000 pfn=180f8 pde=162, pte=3fb ptepage=18795000
*** invalid ptepage
Error: memory read failed 0x58bfc000 pfn=180f8 pde=162, pte=3fc ptepage=18795000
*** invalid ptepage
Error: memory read failed 0x58bfd000 pfn=180f8 pde=162, pte=3fd ptepage=18795000
*** invalid ptepage
Error: memory read failed 0x58bfe000 pfn=180f8 pde=162, pte=3fe ptepage=18795000
*** invalid ptepage
Error: memory read failed 0x58bff000 pfn=180f8 pde=162, pte=3ff ptepage=18795000
*** invalid ptepage

I'm unsure where to go from here. I've not used the Dumpchk tool before, so I'm not sure how to read this log at all and google's not helping. Presumably this tells me something.

My intuition says perhaps it's a device driver conflict, but I'm not sure. This image is in use on about 15 of these D600's and a couple of others have also had issues with the dumps, but I cleared those up with patching. I'm not sure what's wrong with this and could use some help.

Many thanks-

Lee

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20091021-EE-VQP-81

How to narrow down the issues involved with a "Save Dump" on a Win2000 machine

Asked by infiniteposse in Operating Systems Miscellaneous

Tags: invalid, ptepage, dump

About this solution