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4.8

Help needed to remove spyware

Asked by aboujouj in Operating Systems Miscellaneous

Tags: removal

Hi,
I have been trying for the last week to get rid of the spywares sitting inside my computers; things went well few times, but they got worse afterwards. I read a lot of postings, I used Spybot, Ad-aware and CW-Shredder, I reboot in safe mode and deleted my temp files...I tried many things, but they didn't work! Let me know how I can solve my problem. Thanks a lot!

N.B: I am getting these messages saying that spywares are detected, the computer is slow, and the default homepage change to a search page everytime!

I compared my friend's hijackthis log with mine...he doesn't have:
:O4 - HKLM\..\Run: [RunProg] C:\WINDOWS\server.exe"....Can it be the problem???
Another thing, I remove the R1 and R0 entries, but they appear again!



Logfile of HijackThis v1.97.7
Scan saved at 9:14:51 PM, on 6/13/2004
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Winamp\Winampa.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\WINDOWS\server.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Java\j2re1.4.2_04\bin\jusched.exe
C:\WINDOWS\System32\ctfmon.exe
C:\Program Files\MSN Messenger\MsnMsgr.Exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\Program Files\WinZip\WZQKPICK.EXE
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\AdvTools\NPROTECT.EXE
C:\WINDOWS\System32\wuauclt.exe
C:\Program Files\Real\RealOne Player\realplay.exe
C:\Program Files\Common Files\Real\Update_OB\rnathchk.exe
C:\Program Files\Microsoft Office\Office10\WINWORD.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\WINDOWS\System32\notepad.exe
C:\Documents and Settings\Home\Desktop\TO\HijackThis.exe
C:\WINDOWS\system32\NOTEPAD.EXE
C:\WINDOWS\system32\NOTEPAD.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = file://C:\DOCUME~1\Home\LOCALS~1\Temp\sp.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = file://C:\DOCUME~1\Home\LOCALS~1\Temp\sp.html
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = file://C:\DOCUME~1\Home\LOCALS~1\Temp\sp.html
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = file://C:\DOCUME~1\Home\LOCALS~1\Temp\sp.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = file://C:\DOCUME~1\Home\LOCALS~1\Temp\sp.html
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = file://C:\DOCUME~1\Home\LOCALS~1\Temp\sp.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,HomeOldSP = about:blank
O2 - BHO: (no name) - {4E7BD74F-2B8D-469E-C0FF-FD60B590A87D} - C:\PROGRA~1\COMMON~1\Real\Toolbar\realbar.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O2 - BHO: (no name) - {C4DC9444-2A86-4DD3-B350-ABF208DECA5B} - C:\WINDOWS\System32\lfej.dll
O2 - BHO: (no name) - {CA8A9780-280D-11CF-A24D-444553540000} - C:\PROGRA~1\Adobe\ACROBA~1.0\Reader\ActiveX\pdf.ocx
O3 - Toolbar: REALBAR - {4E7BD74F-2B8D-469E-C0FF-FD60B590A87D} - C:\PROGRA~1\COMMON~1\Real\Toolbar\realbar.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [WinampAgent] "C:\Program Files\Winamp\Winampa.exe"
O4 - HKLM\..\Run: [RunProg] C:\WINDOWS\server.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [Advanced Tools Check] C:\PROGRA~1\NORTON~2\AdvTools\ADVCHK.EXE
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\j2re1.4.2_04\bin\jusched.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra 'Tools' menuitem: Sun Java Console (HKLM)
O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - http://download.macromedia.com/pub/shockwa...director/sw.cab
O16 - DPF: {33564D57-0000-0010-8000-00AA00389B71} - http://download.microsoft.com/download/F/6...922/wmv9VCM.CAB
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.com/CAB/...B?37997.8821875
O16 - DPF: {A8658086-E6AC-4957-BC8E-7D54A7E8A78E} (SassCln Object) - http://www.microsoft.com/security/controls/SassCln.CAB
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwa...ash/swflash.cab

ABOUJOUJ
 
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About this solution

Zone: Operating Systems Miscellaneous
Tags: removal
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Solution Provided By: LucF
Participating Experts: 12
Solution Grade: A
 
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