Compaq Recovery CD creator is bad. Please help

Greetings paulbarstool!

I am an agent working for Compaq. The Recovery CDs can be created only once. Sometimes the software acts like it has been already created. This may be the cause of the issue. I will provide the steps to create the Recovery CDs. You can check if you have performed the steps.

You can use the Recovery CD/DVD to reinstall the Operating System or
Software if the hard disk drive is damaged or needs replacing.  

To create the Recovery CD using Compaq PC Recovery CD-DVD creator,
follow these steps:

1.  Close all open programs.
2.  Click Start and then click All Programs.
3.  Click Compaq and then click Compaq Presario PC Tools.
4.  Click Compaq Recovery CD-DVD Creator. The creator window appears.
5.  Follow the onscreen instructions to complete the process.

     NOTE:  Label each disk after creating it.

You can also create the Recovery Tools CD.  This CD contains utilities
that allow you to make changes to your hard disk drive, including
removal of the recovery partition.

To create a Compaq Recovery Tools CD, follow these steps:

1.  Close all open programs.
2.  Click Start and then click All Programs.
3.  Click Compaq and then click Compaq Presario PC Tools.
4.  Click Compaq Recovery Tools CD.
5.  Follow the onscreen instructions to complete the process.

The Compaq Recovery Tools CD should now be created.

If the CDs are not created, you can check if the computer is under warranty from the link:

http://www1.itrc.hp.com/service/ewarranty/warrantyInput.do

If the computer is not in warranty, you can order the CDs from HP parts store. 5069-5087 is the part number of the Recovery CDs of your model. YOu can order it from the link:

http://h20141.www2.hp.com/hpparts/

You can also call 1-800-227-8164  to order it. There are steps also to create the Recovery CDs from the command prompt, you can also try it.

The steps are as follows:

Creating a Recovery CD Set from a command prompt (You cannot create recovery
DVDs using this method)

1)Turn on the PC and repeatedly press the F10 key when the first screen
appears.
2)When the recovery screen opens, click Advanced Options.
3)Press the Alt and the D key at the same time to go to a command prompt.
4)If the PC did not come with a memory card reader, type the following: d:
5)If the PC came with a memory card reader, type the following: h:
6)Press Enter and type the following: cd windows
7)Press Enter and type the following: cd creator
8)Press Enter and type the following (including quotation marks): "CD
Creator.exe"
9)Click Start Creation and follow the directions to create the Recovery CD
set.

Creating a Recovery Tools CD from a command prompt

1)Turn on the PC and repeatedly press the F10 key when the first screen
appears.
2)When the recovery screen opens, click Advanced Options.
3)Press the Alt and the D key at the same time to go to a command prompt.
4)If the PC did not come with a memory card reader, type the following: d:
5)If the PC came with a memory card reader, type the following: h:
6)Press Enter and type the following: cd windows
7)Press Enter and type the following: cd creator
8)Press Enter and type the following (including quotation marks):
"toolscdlauncher.exe"
9)Click Start Creation and follow the directions to create the Recovery
Tools CD.

These steps can be used to create CDs only, not DVDs, when unsuccessful
using Recovery CD Creator or the Recovery Tools CD software, or when the
user is unable to log on to windows.