Windows Vista Prevents Installing PCAnywhere 11.5 : vista, pcanywhere

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02.07.2007 at 12:21AM PST, ID: 22152671

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6.9

Windows Vista Prevents Installing PCAnywhere 11.5

Zone: Operating Systems Miscellaneous

Tags: vista, pcanywhere

I had to get a new laptop and get it ready for remote control using PCAnwhere in 2 days. The user is leaving town on Thursday 2/8 and I can't install PCAnwhere 11.5 because Vista is preventing or blocking the setup.exe from running. Does anybody know how to get around this. I've seen more than one listing that shows PCAnwhere 11.5 works fine in Windows Vista.

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Question Stats

Zone: OS

Question Asked By: jhanks64

Solution Provided By: daoguray

Participating Experts: 4

Solution Grade: B

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02.07.2007 at 01:30AM PST, ID: 18483531

Rank: Master

mpfister:

Try to install the MSI with the following parameter:

msiexec /i "[C:\Path to pcAnywhere.MSI file]\Symantec pcAnywhere.msi" IRAABOUT=1

02.07.2007 at 02:16AM PST, ID: 18483667

jhanks64:

Actually I figured out how to install it, I only need the remote connection part. It installed fine, but no matter what I try, Program Compatability Assistant will not let me run it. If I rename the .exe from winaw32.exe to winaw3.exe, PCA lets it go, but then I get a message saying that Group Policy is preventing it from running. This is Windows Vista Home Premium and there is no policy editor.

02.07.2007 at 04:33AM PST, ID: 18484230

Rank: Guru

stevenlewis:

did you try shutting off UAC?

02.07.2007 at 11:04AM PST, ID: 18487522

daoguray:

This you might have already done but i'm going to ask anyway.
Did you run setup.exe in Administrative mode ?
Go to the setup.exe, right click on it and select "Run as administrator"

02.07.2007 at 11:25AM PST, ID: 18487682

jhanks64:

Yes, I did run try running as Administrator. I was able to get the Remote Control portion installed by going to the Packages folder and running Symantec pcAnywhere - Remote Only.exe. That installed just fine, but won't run. I'll try turning off UAC.

02.07.2007 at 12:41PM PST, ID: 18488426

jhanks64:

Turning off UAC does NOT allow PCAnywhere to run. I still have the same Blocked Program problem. I've given up.

02.08.2007 at 12:08AM PST, ID: 18491931

daoguray:

I've been looking on the site of Symantec and it doesn't say that Windows Vista is supported.
So i think this product doesn't work with Vista. You'll have to wait for a newer version or an update.
You can ask Symantec about this, i know that they respond pretty quickly.
Good luck.

http://www.symantec.com/home_homeoffice/products/sysreq.jsp?pcid=pf&pvid=pca12

Accepted Solution

02.08.2007 at 12:13AM PST, ID: 18491952

jhanks64:

Before I gave the okay to purchase a laptop with Vista on it, I searched the net and found more than one site with a list of programs that worked with Vista. PCAnywhere 11.5 was on at least one of those lists. I can understand if the Host portion doesn't work with the Aero interface, but I just wanted to use the Remote Control part. Oh well, another good reason to wait 6-12 months before getting new machines with Vista on it.

02.08.2007 at 12:20AM PST, ID: 18491983

daoguray:

Seems like there's something wrong with permissions if Vista isn't allowing the installation.
But you already confirmed that you start setup.exe as administrator.
If the executable is located on harddrive make sure you have the correct permissions to the folder it is in. Best thing you can do is own that folder so you know for sure that you have all the permissions.

If it's from CD = skip this info...

An advise if you want to use Remote Control.
There's an alternative and it's free also.
Real VNC
http://www.realvnc.com
it's small and it works perfectly well.

02.08.2007 at 12:37AM PST, ID: 18492089

jhanks64:

Thanks for the comments

It's not a permission issue, it's a Vista issue that is specifically preventing this program from installing or running. I actually did get the remote control program installed, but still can't run it.

Thanks for the VNC suggestion, I prefer PCAnywhere for a variety of reasons, file transfer is one of them. Oh well, I got RDP working instead.

02.08.2007 at 01:06AM PST, ID: 18492202

daoguray:

What is the error message that you're getting ?
Can you make a screenshot of it and send to my email ?

daoguray@gmail.com

Press 'Prnt Scrn". Open paint and paste screenshot.
Save as jpg and send me by mail.

02.08.2007 at 10:24AM PST, ID: 18495908

jhanks64:

Sorry, can't remember exactly, I think it was "program control assistant" or something like that saying that because PCAnywhere is not compatible with Vista, it is not allowed to run. The user has already left town and I don't have another Vista computer to try it on.

02.21.2007 at 06:27AM PST, ID: 18578504

iherrick:

See if you can get your hands on PCAnywhere version 11.0. Vista doesn't seem to be hardcoded to block access to that particular version. I've had success installing and running the remote only version of 11.0 on Vista.

I've also found that Vista only blocks the last two releases of any programs, if you go retro enough, it'll run just about anything. Something tells me if it wasn't for the hardcoding, 11.5 would run great too. Funny how Vista won't even let you try....

02.21.2007 at 10:17AM PST, ID: 18580625

jhanks64:

I do have Version 11, I'll try that. Thanks for the idea.

03.09.2008 at 09:08PM PDT, ID: 21084138

jhanks64:

Ultimately the solution was use Remote Desktop to get the job done. Eventually I installed PCAnywhere 12.1 and that works great.

20080236-EE-VQP-29