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04/10/2008 at 03:31PM PDT, ID: 23313612
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4.1

After updating Windows XP to Service Pack 3 windows will not boot up but remains in a loop

Asked by Jeanne in Operating Systems Miscellaneous, Windows XP Operating System, Microsoft Operating Systems

Tags: Microsoft, Windows XP, Service Pack 3

I read in PC world that Service Pack 3 was available for download so I went to the site and downloaded it on my husband's computer.  When it told me to restart the computer, I did, and now I cannot get the computer to return to the Windows Desktop Screen.

This is what happens:
I first get the Gateway Logo Screen with Boot Menu F10 and Bios Settings F2.  Then the screen leaves and shortly Windows XP shows on the screen and looks like it will come up but then goes away and a blank black screen appears.  Shortly after that, the Gateway screen reappears with the Boot Menu and Bios Settings showing.  Then it repeats itself again with the Windows XP screen.  It appears to be in a loop of the two screens.

Any help with this problem will be so appreciated as my husband needs his financial files.

Thank you.

Jeanne
[+][-]04/10/08 03:40 PM, ID: 21330005

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[+][-]04/10/08 03:52 PM, ID: 21330090

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[+][-]04/10/08 03:53 PM, ID: 21330096

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About this solution

Zones: Operating Systems Miscellaneous, Windows XP Operating System, Microsoft Operating Systems
Tags: Microsoft, Windows XP, Service Pack 3
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Solution Provided By: flubbster
Participating Experts: 8
Solution Grade: A
 
 
[+][-]04/10/08 04:05 PM, ID: 21330157

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[+][-]04/10/08 04:37 PM, ID: 21330307

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[+][-]04/10/08 04:45 PM, ID: 21330360

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[+][-]04/10/08 04:54 PM, ID: 21330408

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[+][-]04/10/08 05:10 PM, ID: 21330485

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[+][-]04/10/08 05:39 PM, ID: 21330608

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[+][-]04/10/08 05:45 PM, ID: 21330634

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[+][-]04/10/08 05:49 PM, ID: 21330653

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[+][-]04/10/08 05:50 PM, ID: 21330660

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[+][-]04/10/08 06:01 PM, ID: 21330708

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[+][-]04/10/08 06:19 PM, ID: 21330780

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[+][-]04/10/08 06:26 PM, ID: 21330813

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[+][-]04/10/08 06:32 PM, ID: 21330838

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[+][-]04/10/08 06:46 PM, ID: 21330885

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[+][-]04/10/08 07:06 PM, ID: 21330964

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[+][-]04/10/08 07:11 PM, ID: 21330980

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[+][-]04/10/08 07:48 PM, ID: 21331095

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[+][-]04/10/08 07:55 PM, ID: 21331113

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[+][-]04/10/08 08:33 PM, ID: 21331233

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[+][-]04/11/08 03:49 AM, ID: 21332894

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