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04.28.2008 at 09:52PM PDT, ID: 23361068

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7.7

HP UX Printer Help

Zones: HP-UX Unix, Unix Operating Systems

Tags: HP, HP UX, ?, ?

Hi,

We have just installed 5 new ricoh MP4000 which replaced our ricoh 2022's. I've added the new ones in the system through SAM and copied the way the previous ones were installed. The printers are now disabling themselves and I can't reenable them through SAM. I've tried also doing it at the command line with no sucess. I've checked the port details and the ARP table details and everything seems okay. We have also installed 5 ricoh MP4500 which is the colour version and I have installed these the same way and they aren't disabling themselves. any help?

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Question Stats

Zone: OS

Question Asked By: kiwi4000

Solution Provided By: JustUNIX

Participating Experts: 1

Solution Grade: B

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04.29.2008 at 02:04AM PDT, ID: 21460573

Rank: Master

JustUNIX:

a) Are these printers networked? Meaning, you access them via TCP/IP

b) Can you telnet into the printers? Can you ping them?

c) What does "lpstat -a" show?

d) What does "lpstat -t <printer> -l" show?

06.05.2008 at 04:57PM PDT, ID: 21725060

kiwi4000:

Hi,

We've had our support people looking and they have now got me to iinstall the printer through sam and check the box that says the printers are running on a BSD system. This seems to have stopped the printers disabling. We now have another issue with printing reports to the printers. If you force print the reports they print fine. but if you print to batch it only prints the report header. Now our software company has said the issue is with the UNIX box and not their software. this is their response

"We believe the problem lies with carriage return line feeds and knowing when to stop when batch reports are been printed from these new Ricoh printers. I believe that the spooler configurations for the printers need to include filtering for carraige returns and lines feeds for all new printers on your HP machine"

Any ideas on this ???

06.06.2008 at 01:16AM PDT, ID: 21727124

Rank: Master

JustUNIX:

If you have incorrect handling of carriage returns, your output will come
in a stepped manner:
The text
This is
a test
to print
on a
printer
will come on paper like this:

Open in New Window

06.06.2008 at 01:25AM PDT, ID: 21727166

Rank: Master

JustUNIX:

Try printing a normal file, like
lp -d printername filename

If you get the above pattern, try
ux2dos filename | lp -d printername
instead.

06.10.2008 at 04:05PM PDT, ID: 21755767

kiwi4000:

Hi JustUNIX,

You were right, when I tried to print using the first command the print came out as per your above comment. Then whe I tired using the second ux2dos command the test print came out fine. So how do I configure the spooler, or what do I need to do resolve this issue?

Thanks for your assistance!

06.11.2008 at 12:47AM PDT, ID: 21757684

Rank: Master

JustUNIX:

Using
lpstat -t
should show your printer setup.
For each printer you have a file /etc/lp/interface/<printername> and
a symlink /var/spool/lp/interface/<printername> to it.

The "filter" program ux2dos will have to get included in this script file.
You may want to try adding ux2dos to the rlp command.
a) Save y copy of the original interface file
cd /etc/lp/interface
cp <printername> <printername>.SAVED
b) Edit the interface file and insert the following before the line with
/usr/sbin/rlp -I.... $1

                       
             cp $1 /var/tmp/$1.spooler
ux2dos /var/tmp/$1.spooler > $1
rm -f /var/tmp/$1.spooler

Open in New Window

Accepted Solution

06.11.2008 at 12:50AM PDT, ID: 21757692

Rank: Master

JustUNIX:

I don't know if rlp can be used in a pipe. But it is worth trying to
replace the original "/usr/sbin/rlp ... $1" command with something
like
/usr/bin/ux2dos $1 | /usr/sbin/rlp ...

I've just found this, which is pretty much similar to your problem. He
finds the spool file (request file), modifies it using awk and calls rlp
afterwards:
http://forums12.itrc.hp.com/service/forums/questionanswer.do?admit=109447627+1213169493461+28353475&threadId=973832

06.11.2008 at 06:44PM PDT, ID: 21765587

kiwi4000:

Hi,

Before I try this would the remote printer name have anything to do with this? The old ricoh printers have the remote printer name as PORT1, the HP printers we have are set as RAW and lastly we have some Zebra printers and they are running as LF1. please excuse my ignorance not only am I a HP UX newb, but I'm also a UNIX newb.

I really appreciate your help.

06.11.2008 at 07:03PM PDT, ID: 21765700

kiwi4000:

I just had another thought, the old ricoh printers which were replaced by the new ones have been redeployed and they don't seem to have the problem. So would I be able to use their configureations?

06.12.2008 at 11:04AM PDT, ID: 21772071

Rank: Master

JustUNIX:

Some printers do have several "logical ports".
Depending on your type of network printer, these ports may have
names like "P1", "LP1", "RAW", "PORTx" and so forth.

A name like "RAW" indicates that data will get processed unaltered,
any other is dependant on the manufacturer's intentions ...

06.15.2008 at 09:35PM PDT, ID: 21790801

kiwi4000:

Is there anyway I can see which ports have been setup?

If so will changing this option work at all? or do you have to change the interface config?

06.16.2008 at 01:43AM PDT, ID: 21791725

Rank: Master

JustUNIX:

You will have to look in the manufacterer's docs what options and ports he has defined. Unfortunately, I don't know about a meachinsim to probe these.

06.17.2008 at 05:36PM PDT, ID: 21808743

kiwi4000:

Thank you for all your help, IT"S ALIVE!!!

06.18.2008 at 02:33AM PDT, ID: 21811284

Rank: Master

JustUNIX:

Glad I could be of some help!

How did you finally get it to work now? Using a different port name
or changing the interface script -- or both?

06.22.2008 at 06:28PM PDT, ID: 21842965

kiwi4000:

Changing the interface script

20080236-EE-VQP-29 / EE_QW_2_20070628