August 29, 2008 05:11pm pdt

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	[x] Attachment Details

Cannot open additional "secondary" mailbox

Zones: X-Windows Window Manager, Exchange Email Server

Tags: microsoft, outlook, 2003, exchange server enviornment

I have a user that has the VP's mailbox configured in her Outlook as a "additional" mailbox, so she can assist him in scheduling mettings, etc..
A few days ago, the "additional" mailbox stopped opening. The user can still acces her own email as normal.
When you click on the "additional" mailbox in the right pane, a window pops up saying, "trying to recieve data from "server-name".
Following that is an error message saying that it could not open "such and such mailbox from such and such server".
Possible reasons:
- .pst or .ost is unavailable.
- .pst or .ost is protected by permissions.
- .pst or .ost is on a share or server that is unavailable.
- .pst or .ost is corrupt.

What I have checked:
- User has internet connectivity.
- User can ping gateway, dhcp, dns servers.
- The .pst is not corrupt
- The .pst is not protected by permissions.
- The .pst is on an available server.
- Ping times out when trying to hit the exchange server. (but she can still recieve her own email)
- Tracert bombs out when trying to hit the exchange server. (" " ")

On my laptop, I can ping, tracert, nslookup, etc.. to the server successfully.
The server is definitely up.

I setup her email account on a spare laptop, and added the VP's mailbox as an additional mailbox, and it works fine. So, that leads me to believe that the problem is my users laptop.

What can I do to fix this issue?

Thanks in advance.

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7.8

Question Stats

Zone: OS

Question Asked By: EricBos

Solution Provided By: EricBos

Participating Experts: 2

Solution Grade: A

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