Microsoft Outlook
I never purposely used Microsoft Outlook which was apparently part of Microsoft Office when I installed it about four years ago. Recently, I started to get error messages when I click on some website e-mail links and when I click on the Mail button and then select Read Mail.
The error message reads : This program has performed an illegal operation.
mapisp32 caused an invalid page fault in module kernall 32.dll @ 0167:bff7b997.
After closing the error message, I get the
"inbox setup wizard" to select what services I want to use with Microsoft Exchange. When I cancel that out, I see the Microsoft Outlook 97 window as being registered to me.
There is no way to get rid of it. When I do a CTRL-ALT DEL, the error message comes back again and it's the process repeats.
If I send outlook.exe to the recycle bin, when I click on the Mail Button and Read Mail, I get another error message that says it cannot locate outlook.exe. At on time I was led to believe that Outlook and Outlook Express were in no way related to one another. I am running O.E. 5.5.4807.1700.
Any solutions to get me back to where I was a couple of weeks ago - without creating more prblems than I have now.
Going to O.E. 6.0 would be one of those.
The error message reads : This program has performed an illegal operation.
mapisp32 caused an invalid page fault in module kernall 32.dll @ 0167:bff7b997.
After closing the error message, I get the
"inbox setup wizard" to select what services I want to use with Microsoft Exchange. When I cancel that out, I see the Microsoft Outlook 97 window as being registered to me.
There is no way to get rid of it. When I do a CTRL-ALT DEL, the error message comes back again and it's the process repeats.
If I send outlook.exe to the recycle bin, when I click on the Mail Button and Read Mail, I get another error message that says it cannot locate outlook.exe. At on time I was led to believe that Outlook and Outlook Express were in no way related to one another. I am running O.E. 5.5.4807.1700.
Any solutions to get me back to where I was a couple of weeks ago - without creating more prblems than I have now.
Going to O.E. 6.0 would be one of those.
I don't know but I think you could uninstall Outlook altogether by using the Control Panel > Add/Remove Programs > Microsoft Office > Outlook. Reboot and then install IE6. Part of the problem is that the system seems to be a bit confused to which email client to use and some of the files and/or registy settings have gotten messed up. So uninstalling Outlook would be a good place to start.
Hi Lee
The Crazy One
Hi Lee
The Crazy One
Is there something in your outbox...important for this error...there is a way to stop this error without much effort. (if there is an bogus email trying to leave)...
JES
JES
ASKER
CrazyOne
Office doesn't show up on the ADD/REMOVE list. If it did how would I separate the Outlook to uninstall it? Sending files to the recycle bin doesn't work.
Office doesn't show up on the ADD/REMOVE list. If it did how would I separate the Outlook to uninstall it? Sending files to the recycle bin doesn't work.
Well maybe if you put your office CD in the CD drive I believe it might have options for removing certain office components. Odd that it isn't listed on the Add/Remove.
ASKER
LeeTutor,
As stated in my question, I never used Outlook and cannot open it to determine what type of installation I have because I keep getting the error messages. I do recall that just about the time this problem started, I downloaded a cumulative Security update from Microsoft that covered over a dozen updates from Security update Jan 25,1999 to Critical update August 2, 2001. This was after I downloaded IE 5.50 to replace IE 6.0 which I had more trouble with than I cared to deal with.
Can I take it off the running task list or something not too involved? Thanks.
Frank
As stated in my question, I never used Outlook and cannot open it to determine what type of installation I have because I keep getting the error messages. I do recall that just about the time this problem started, I downloaded a cumulative Security update from Microsoft that covered over a dozen updates from Security update Jan 25,1999 to Critical update August 2, 2001. This was after I downloaded IE 5.50 to replace IE 6.0 which I had more trouble with than I cared to deal with.
Can I take it off the running task list or something not too involved? Thanks.
Frank
>>>Can I take it off the running task list or something not too involved
Take what off?
BTW Did you unistall IE 6 before installing 5.5. This may be the crux of the problem. If you did the critical updates while IE6 was stiil on the system than some of the updates where for IE6 and is probably confusing the system.
Take what off?
BTW Did you unistall IE 6 before installing 5.5. This may be the crux of the problem. If you did the critical updates while IE6 was stiil on the system than some of the updates where for IE6 and is probably confusing the system.
ASKER
Take off any outlook files. IE6 was removed.
Do you know if any outlook files are necessary to accessing OE via the MAIL buttonin the toolbar?
Do you know if any outlook files are necessary to accessing OE via the MAIL buttonin the toolbar?
ASKER CERTIFIED SOLUTION
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ASKER
CrazyOne,
I don't know whether you're man or woman, but I luv ya.
When I went to contol panel>internet options>programs>email, it was staring me right in the face - there it was, Outlook Express. Don't ask me how it got there, I don't know! All I know is that I selected Outlook Express and BINGO, everything was back to normal.
Thank you so much for your help and perseverance with me.
Frank
I don't know whether you're man or woman, but I luv ya.
When I went to contol panel>internet options>programs>email, it was staring me right in the face - there it was, Outlook Express. Don't ask me how it got there, I don't know! All I know is that I selected Outlook Express and BINGO, everything was back to normal.
Thank you so much for your help and perseverance with me.
Frank
ASKER
I think I forgot to grade your answer in all my excitement.
ASKER
Correction: there is was MICROSOFT OUTLOOK
You are welecome and I am a guy and glad I was able to help you. :>)
OL98: (CW) Invalid Page Fault After Installing Internet Explorer 5 (Q223153)
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The information in this article applies to:
Microsoft Outlook 98
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NOTE : These procedures only apply if you have installed Outlook with the Corporate or Workgroup option. This option allows you to use Messaging Application Programming Interface (MAPI) services. To determine your installation type, on the Help menu, click About Microsoft Outlook . In About Microsoft Outlook , you should see "Corporate or Workgroup" if you have the Corporate or Workgroup installation.
SYMPTOMS
After installing Microsoft Internet Explorer version 5, you may receive one of the following error messages:
Invalid Page Fault in module unknown.
-or-
Mapisp32 caused an invalid page fault in module Kernel32.dll at 0137:bff9a080.
RESOLUTION
An updated version of Internet Explorer 5.0 that does not cause this problem is available for downloading at the following Web address:
http://www.microsoft.com/windows/ie/default.htm
If you encounter this problem you can rename Mapi32.dll and reinstall the Outlook Corporate or Workgroup component to correct this error.
Rename Mapi32.dll
Click Start , point to Find , and then click Files or Folders .
Type Mapi32.dll in the Named box.
In Look In , click to select My Computer . Click Find Now .
With the right mouse button, click to select Mapi32.dll from the list.
Click Rename , and type Mapi32.old . Press ENTER to accept the name change.
NOTE : If there are multiple copies of Mapi32.dll, rename them all.
Reinstall the Outlook Corporate or Workgroup Component
If you have recently received an Invalid Page Fault error, restart your computer to clear the memory.
With no programs running, click Start , point to Settings , and then click Control Panel .
Double-click the Add/Remove Programs icon.
In the list of installed programs, click to select Microsoft Outlook 98 , and then click Add/Remove .
In the Outlook 98 Active Setup Maintenance Wizard, click Add New Components .
Click to select the method of installation you used originally.
Click Yes to allow Active Setup to determine what components are installed on your computer.
In the Mail Components section, click to select Corporate or Workgroup E-mail Service. If the Reinstall Component appears asking if you want to reinstall this component, click Yes , and then click Next .
In the Component Confirmation and Installation section, click to select the location to install from, and click Install Now .
MORE INFORMATION
This problem is most likely to occur if you installed Outlook with Internet Mail Only (IMO) support and then reconfigured it to Outlook Corporate or Workgroup (CW) support. After installing Internet Explorer 5, Outlook (CW) displays an error when starting.
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Published Mar 23 1999 9:42AM Issue Type kbbug
Last Modifed Feb 12 2000 6:35AM Additional Query Words 98 ie ie5 OL97
Keywords kberrmsg kbdta