ctsttom
asked on
Norton Antivirus 2004 Problems
I have recently installed a update from Norton Antivirus 2000 to Norton Antivirus 2004 on a computer, I am having probelms with the start up of the computer, The problem is that because during the install the installer failed to remove the the start up command for Norton Antivirus 2000, it now brings up a Windows Explorer windows pointing to 'C:\Program Files\Norton Antivirus' every time the computer starts, up which would not be a problem except that it now slows down the computer quite considerably and it also is very annoying, can any one help. Ive tried looking for the task that makes it start up in the startup folder and msconfig.exe but I cannot find it any where and im not sure why its even coming up. Thanks, Tom :)
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ASKER
Erm, to be truthful I dont know, Its not actually me who needes the help, im finding out for a friend, so I will try running the Rnav2003.exe and thanks to you both for helping, if it works ill award it it jthow because he/she found it on symantec. Again thanks and once ive tried it ill award, it that could be a week or maby two
Unistall NAV 2004 and send it back asking fior a refund.
It's not compatible with Win98 even if the box says it is,
There are countless problems...
This question is number 8 in the Time Tested Windows 98 Solutions with 6354 views since it was posted (19 January 2004):
I can't install or uninstall Norton Antivirus 2004
https://www.experts-exchange.com/questions/20854677/I-can't-install-or-uninstall-Norton-Antivirus-2004.html
Sorry,
Zee
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Zee
ASKER
I cant do that because the person who im trying to solve to problem for is insisting on norton antivirus, and any way it works on windows 98 find for him its just that a stupid windows explorer window comes up so im gona try using the removal tool, As I said above if you would read it.
Good luck...
ASKER
thanks, lol
Norton disks make great frisbees ....
Chris B
Chris B
I just tried to do clean install of Nortons 2004 on a 98 machine and it was still a pain. Caused me to format the computer and try it again. Make sure all of the Windows Updates are downloaded as this helped me some.
ASKER
Thanks guys, The problem is solved, at one point I got a little bit worried because I thourght I had deleted the wrong file, anyways It worked thanks to jthow who gave me a a point in the right direction which I evenutally used to get to the right information on the symantech company support site. Thanks all!
Great news!
Well done.
:)
Zee
Using msconfig ,did you try to disable all applications in the startup tab and tried rebooting the system ?
SR