asked on

System Restore Tab broken

Whenever I click the System Restore tab I get the following error and associated detail:

Run a DLL as an App has encountered a problem and needs to close.

AppName: rundll32.exe       AppVer: 5.1.2600.0       ModName: srrstr.dll
ModVer: 5.1.2600.1142       Offset: 00009765

That is followed by this error and associated detail:

Run a DLL as an App has encountered a problem and needs to close.

AppName: rundll32.exe       AppVer: 5.1.2600.0       ModName: ntdll.dll
ModVer: 5.1.2600.1217       Offset: 0001fca7

System restore service is running. No "sr" entries in event log. Completely up-to-date on os patches.

dew_associates

Try running the system file checker first.

SFC /SCANNOW

Then test the system.

Dennis

Quetzal

ASKER

been there, done that, no change.

Quetzal

ASKER

Also tried to do in in safe mode...no dif

Quetzal

ASKER

I am prepared to do a repair if necessary...I don't want to reinstall XP. I have an SP1 slip-streamed version of of the XP install disk. This thread is just to exhaust all other possibilities.

dew_associates

Have you logged on as the administrator, not a user with admin privileges, and tried it?

sunray_2003

Check this one and see if they have an answer for your issue

http://support.microsoft.com/default.aspx?scid=http://support.microsoft.com:80/support/kb/articles/q302/7/96.asp&NoWebContent=1

This might solve

https://www.experts-exchange.com/questions/20656273/System-Restore-doesn't-work.html

Sunray

sunray_2003

This has solved issues in system restore

https://www.experts-exchange.com/questions/20446358/Win-XP-Pro-System-Restore-Problem.html

Crazyone's suggestion is similar to mine .

So try that and let us know

Sunray

sunray_2003

More useful links

http://users.iafrica.com/c/cq/cquirke/dllhell.htm

http://www.kellys-korner-xp.com/xp_restore.htm

Sunray

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dew_associates

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Quetzal

ASKER

Sunray:

Suggestion 1: Already looked at it. My comments at beginning of thread reflect the MS troubleshooting guide

Suggestion 2: Already looked at it. No repair option.

Suggestion 3: Already looked at it. Same as your suggestion #1.

Suggestion 4: Already looked at it. Recopied/Reextracted the two DLLs in question from the install to no avail.

Suggestion 5: Already looked at it. Makes a basic assumption that you can actually run system restore, which I cannot.

Thanks for trying, keep 'em coming.

Quetzal

ASKER

Dew:

tried it (using slipstreamed SP1 CD), but no help, same problem.

Quetzal

ASKER

Dew:

tried it (using slipstreamed SP1 CD), but no help, same problem.

Quetzal

ASKER

Dew: I have have realized that I needed to reboot. Did that and the prob it fixed. Great suggestion, the points are yours.

Quetzal

ASKER

double posts and bad editing...I'm off to a great start today...let's try that again:

Dew: I should have realized that I needed to reboot after reinstalling sr. Did that and the prob is fixed. Great suggestion, the points are yours.

dew_associates

Glad I could help!

eaa628

I have exactly the same problem. Can someone give me the detailed instructions on how to fix it?

jdear97

I wanted to add a note of thanks and some additional comments for users with Windows XP and SP2 installed.

I had the same problem, but got an error telling me that I had the wrong version of windows installed due to SP2.

I have the sp2 installation file on a CD in it original .exe format

Before running the fix (Listed here for reference):

rundll32.exe advpack.dll,LaunchINFSection C:\Windows\Inf\sr.inf <this presumes XP is installed on drive "C">

I had to unpack Windows SP2 to a folder on my drive. The command to unpack the folder is:

D:\WindowsXP-SP2.exe -x

This assumes that your file is on the D: in the root folder and where the SP2 compressed file name is "WindowsXP-SP2.exe"

I then had to browse to find the compressed file sr.sy_ in the \i386 folder. Which the installer recognize as the correct file , I then had to put in my original Windows XP installation CD and browse for one addition file that was needed to complete the process.

Upon rebooting everything is working again.

Thanks to all who added to the discussion above.
Jdear97