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10/25/2003 at 09:48AM PDT, ID: 20777929
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7.8

Random XP STOP error - win32k.sys

Asked by C_130_Herc in Windows XP Operating System

Tags: error

Hello,
My computer running XP Pro has recently started giving randomly timed BSOD's saying...

A problem has been detected and windows has been shut down to prevent damage to your computer.

If this is the first time you've seen this stop error screen, restart your computer. If this screen appears again, follow these steps:

Check to be sure you have adequate disk space. If a driver is identified in the stop message, disable the driver or check with the manufacturer for driver updates. Try changing video adapters.

Check with your hardware vendor for any bios updates. Disable bios memory options such as caching or shadowing. If you need to use safe mode to remove or disable components, restart your computer, press F8 to select advanced startup options, and then select safe mode.

Technical Information:

***  STOP 0x0000008E (0xC0000005,0xBF92C45E,0xb17CB31C,0x00000000)

***  Win32k.sys - Address BF92C45E base at BF00000, Datestamp 3bd6d462


Beginning dump of physical memory
physical memory dump complete
contact your system administrator or technical support group for further assistance.


I've checked for updated drivers for my various bits of hardware, a couple of updates found and installed, but still no fix. The problem seems to occur randomly, sometimes it goes for days without a problem, other times it will crash 5-6 times a day. I've not added any new hardware or software in at least 3 months, so I'm worried about what is causing the error.

My hardware is...
Homebuilt system, using...
EPOX EP-8RGA+ Mobo (Inc. Nvidia nForce dual on-board graphics ports - both in use)
Athlon XP +2200
256Mb DDR SDRAM
Nvidia GeForce 4 440mx AGP card
W/D 80Gb HDD on PM
Seagate 40Gb HDD on PS
LG DVD ROM on SM
LG CR-RW on SS
L&G 300W PSU
3x Axion CL1770 Monitors.

I've run dumpchk from the support tools and got this from the latest minidump...

C:\PROGRA~1\SUPPOR~1>dumpchk -v C:\windows\minidump\mini102503-02.dmp
Loading dump file C:\windows\minidump\mini102503-02.dmp
----- 32 bit Kernel Mini Dump Analysis

DUMP_HEADER32:
MajorVersion        0000000f
MinorVersion        00000a28
DirectoryTableBase  00039000
PfnDataBase         81000000
PsLoadedModuleList  80543530
PsActiveProcessHead 80545578
MachineImageType    0000014c
NumberProcessors    00000001
BugCheckCode        1000008e
BugCheckParameter1  c0000005
BugCheckParameter2  00000000
BugCheckParameter3  f78d2960
BugCheckParameter4  00000000
PaeEnabled          00000000
KdDebuggerDataBlock 805353e0
MiniDumpFields      00000dff

TRIAGE_DUMP32:
ServicePackBuild      00000100
SizeOfDump            00010000
ValidOffset           0000fffc
ContextOffset         00000320
ExceptionOffset       000007d0
MmOffset              00001068
UnloadedDriversOffset 000010a0
PrcbOffset            00001878
ProcessOffset         000024c8
ThreadOffset          00002720
CallStackOffset       00002978
SizeOfCallStack       0000062c
DriverListOffset      00003238
DriverCount           0000007d
StringPoolOffset      00005758
StringPoolSize        00001128
BrokenDriverOffset    00000000
TriageOptions         00000041
TopOfStack            f78d29d4
DebuggerDataOffset    00002fa8
DebuggerDataSize      00000290
DataBlocksOffset      00006880
DataBlocksCount       00000005


Windows XP Kernel Version 2600 (Service Pack 1) UP Free x86 compatible
Kernel base = 0x804d4000 PsLoadedModuleList = 0x80543530
Debug session time: Sat Oct 25 16:00:30 2003
System Uptime: 0 days 3:35:07
start    end        module name
804d4000 806cc280   nt             Checksum: 001FC21C  Timestamp: Thu Apr 24 16:
57:43 2003 (3EA80977)

Unloaded modules:
b14bb000 b14e2000   kmixer.sys    Timestamp: unavailable (00000000)
b14bb000 b14e2000   kmixer.sys    Timestamp: unavailable (00000000)
f7a78000 f7a79000   drmkaud.sys    Timestamp: unavailable (00000000)
b1d73000 b1d9a000   kmixer.sys    Timestamp: unavailable (00000000)
b1e3a000 b1e5d000   aec.sys     Timestamp: unavailable (00000000)
b1f40000 b1f4d000   DMusic.sys    Timestamp: unavailable (00000000)
b1f50000 b1f5e000   swmidi.sys    Timestamp: unavailable (00000000)
f79f7000 f79f9000   splitter.sys    Timestamp: unavailable (00000000)
f7977000 f797b000   kbdhid.sys    Timestamp: unavailable (00000000)
f7777000 f777c000   Cdaudio.SYS    Timestamp: unavailable (00000000)
f7973000 f7976000   Sfloppy.SYS    Timestamp: unavailable (00000000)

Finished dump check

I hope this lot will help towards a solution, any help will be greatly appreciated.
Adam.
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About this solution

Zone: Windows XP Operating System
Tags: error
Sign Up Now!
Solution Provided By: CrazyOne
Participating Experts: 1
Solution Grade: A
 
 
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